Chatly Reviews 

144
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were let down by their experience overall. Many people explained that the website causes confusion with popular branding in search results, leading users to mistakenly purchase subscriptions. Consumers expressed strong frustration over unexpected charges and unauthorized renewals occurring without their clear permission. Some reviewers were not happy with the refund process, stating that support repeatedly refused requests and cited restrictive clauses even when policy conditions were seemingly met. People also noted experiencing frustrating communication delays, long response times, and receiving little to no assistance from customer service teams.

What people talk about most

Refund

Clients share profound dissatisfaction regarding refund requests, highlighting that support frequently denies... See more

Subscription

Reviewers mention negative feedback about subscription, stating they accidentally purchased plans while... See more

Website

Reviewers highlight negative aspects of website experiences, expressing frustration regarding subscription... See more

Service

Consumers find service to be deeply frustrating, reporting that online ads can lead to accidental purchases... See more

Payment

People report negative experiences with payment, expressing deep frustration after believing they purchased a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I subscribed to Chatly.ai and requested to cancel just 3 hours later, after using fewer than 3 messages. Their own refund policy states that users are eligible for a full refund within 24 hours as... See more

Rated 1 out of 5 stars

They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outrigh... See more

Rated 1 out of 5 stars

Horrible. I bought it accidentally since their google campaign pops up for every search. I wrote to them 2 weeks ago requesting a refund and they never answered. Furthermore I noticed that someb... See more

Rated 1 out of 5 stars

I searched for "Claude Pro" on Google and clicked on what I thought was the official site. Turns out it was Chatly AI running misleading sponsored ads designed to confuse people into thinking they... See more


Company details

  1. Appliances Customer Service

Written by the company

At Chatly Solutions, we’re dedicated to supplying you with our AI chatbot solutions to streamline communication and boost customer engagement for your business. Our bots are built to integrate seamlessly with your website, CRM, or e-commerce platform, providing 24/7 support and handling multiple queries with accuracy and speed. You can tailor each chatbot with knowledge from your documents and online content, ensuring it aligns with your brand’s voice. From lead generation to customer support, our solutions are designed to enhance your service and make interactions more efficient and effective.


Contact info

1.1

Bad

TrustScore 1 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(144)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

this is totally a scam

this is totally a scam. Don't sign up. I disputed the charge on my credit card once I saw that they are unable to do the work requested. They don't even know english. Terrible! Wish I had read the reviews before paying.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Would be zero stars if I could

Would be zero stars if I could.
I signed up thinking this was going to be around $3.75 a month, and it turns out I’ve been charged over $60 a month, sometimes $63, sometimes $68, sometimes $69, for a very long time. I’ve never used the service, not even once.
There’s no easy way to cancel. You can’t just go into your account and end your subscription. You have to contact support directly, which is ridiculous in 2025. I only discovered all this after peeling through months of credit card statements and realizing I’d been throwing money at a service I didn’t even know was active.
Now I’m having to talk to my credit card company and file a fraud claim, which means canceling my card right before I travel. Total nightmare.
Absolutely do not sign up for Chatly. Zero transparency, no self-service cancellation, and wildly overpriced for what’s supposed to be free.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

I incorrectly purchased a subscription.

I incorrectly purchased a subscription.
I emailed their customer support within 10 minutes of the purchase to cancel.
It took 8 days for their team to respond to my email and a further 2 days before they informed me that there was nothing that they could do.
Really poor customer service when the intial automated response says there will be a response within 48 hours.
Not only will I not use my subscription but I will not be recommending this service.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

I would give it a zero but that option…

I would give it a zero but that option not available. I purchased through a deceptive add. It makes you believe you are purchasing ChatGPT. Impossible to cancel no customer support. Beware they use deception marketing and are overseas company.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Tried to cancel an accidental…

Tried to cancel an accidental subscription due to their deceptive marketing and they would not do so even though I contacted them within the hour. Difficult to communicate with anyone because they operate from overseas. Don’t trust them!

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experienc

Title: Terrible experience — do NOT buy Chatly purchased Chatly expecting a usable product and a straightforward refund policy. Instead I found a buggy app, poor customer support, and no visible way to get my money back. I’ve wasted time and money — this felt like a bait-and-switch.If you value your time or money, avoid this product. There are many better, more transparent alternatives. Don’t make the same mistake I did.
Short / Direct (for app stores)
Title: Do not buy — no refund option, poor support Bought Chatly and found it unreliable. Customer support is unhelpful and there is no clear refund option. Save your money — avoid this app.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic service

Pathetic service. I had issues with the app not working, I could not use the online version as well. despite many attempts at a refund, they have not responded. I would not use this service at all.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

I would do negative stars if I could

I would do negative stars if I could. Do not subscribe to this service. Any company that won't refund you after an accidental purchase is a scam. I've emailed back and forth now with probably some AI chat bot they use and all they've told me to do now is to try their product which is trash or to read their refund policy. I was within the guidelines of a refund, told them so, and they are now not answering me anymore...

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Copying ChatGPT

Copying ChatGPT, using Google adds to lure people in, the service charges money to give you the real AI's free options. I tried to find a way to contact them. It wasn't easy at all. Not that they returned my mail yet. I spent money on nothing. Any service that immediately refuses to return your payment is a hack. I'm contacting my credit card company to deny the transaction.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Chatly is scam

Their service is bad and I asked for a refund of $90 for a year and I have been trying with them for 3 weeks to get a refund despite the request from the first day of subscription. Then they said we will only get $60 back and they scammed $30.
It's really a scam company.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

It is very very bad

It is very very bad. I sent files to check the coding: it does not seem to receive them. The snippets it generates are just analogies of others it knows. it start with suppositions, not real solutions.
It makes terrible errors I even wouldn't make. Want money back immediately (4 hours into subscription and regret it: the plan said 'Pro yearly', and the invoice says "chatly basic"

i hope I get my money back.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Chatly is a scam

Chatly is a scam. They set themselves up to be similar to chat GPT. That includes using a very similar logo. They also do not issue refunds for this kind of mistake. I could not cancel the subscription so I had to close my card and make a new one.

January 14, 2025
Unprompted review
Chatly logo

Reply from Chatly

Please Robert read our replies to the other reviews.
We have nothing to do with chatlyAI.app

Our Domain is www.chatly.solutions

kindly write us on whatsapp +351 963 004

before you denounce the wrong entity kindly do your research if you're on the correct trustpilot page...

Rated 1 out of 5 stars

Show themselves as ChatGPT

while searching for ChatGPT, they show themselves on sponsored ads on Google, with the title ChatGPT.

the interface and the logo looks very similar to ChatGPT.

2 minutes after subscribing I realized that I have been misled.

I immediately send them a request to cancel and refund.
their answer was I should try it.

January 14, 2025
Unprompted review
Chatly logo

Reply from Chatly

Hello Rotem,

We are sorry to hear you have subscribed to a service you‘re not happy with.
Kindly visit our website www.chatly.solutions and no other URL to verify our services.

We believe there‘s a confusion with another entity using our Brand name Chatly as we have received multiple reviews of this kind in the last 24h. By the way: we have never run Google Ads.

We‘d be happy to answer all your questions and hope you reach a satisfactory resolution with the service you subscribed to. Please reach out via email: support@chatly.solutions or for more swift responses whatsapp: +351 963 004 998.

We kindly ask you to remove your review from here as you are not a customer of ours.

Ps. please let us know the URL of the page you subscribed to so we can report it.

Rated 5 out of 5 stars

Chatly is awesome

Since using Chatly we're able to provide assistance round the clock and assist in capturing leads as well.
It is able to answer our clients queries in no time, helping them understand what we do and securing their contact information on top. This bot is a real game changer that has enhanced our support and sales funnel as well.
Couldn't recommend it more!!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Chatly Bot on website

With Chatly, we were able to effortlessly integrate a highly intelligent chatbot into our website that answers customer questions around the clock.
We spent a long time looking for a suitable solution and the guys at Chatly really made it very easy for us.
What's particularly impressive is the bot's ability to access our niche-specific data and provide accurate answers - almost like talking to a human representative!
Thanks to Chatly, our customers never have to wait long for a response, which has greatly increased our customer satisfaction.

October 30, 2024
Unprompted review
Chatly logo

Reply from Chatly

Thanks for your valuable Feedback Jasper!

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