Chatters Hair Salon - Fairview Park Reviews 294

TrustScore 4.5 out of 5

4.6

2960 Kingsway Drive, C020a, N2C 1X1 Kitchener, Ontario, CA


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Rated 5 out of 5 stars

Johanna is an absolute gem! She’s sweet, bubbly, and incredibly talented. Whether it’s a gorgeous long cut or a sharp undercut with a creative design, she nails it every time. I completely trust her p... See more

Company replied

Rated 5 out of 5 stars

We walked in and were greeted warmly. She showed knowledgeable expertise on the concerns I had for both my daughter and myself. Directed me to a very flattering style that suited my needs and took my... See more

Company replied

Rated 5 out of 5 stars

It’s always a great pleasure and a very positive experience being at your salon! Johanna is a skilled professional, caring, good natured and joy to deal with during my regular visits! Can’t wait for m... See more

Company replied

Rated 5 out of 5 stars

Miki was so great. She listened to both my daughter and my concerns, and did exactly what my daughter was hoping for, while achieving what I was hoping for. (Not easy, since our priorities were differ... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 2960 Kingsway Drive, C020a, N2C 1X1, Kitchener, Ontario, Canada

  • +1 519-894-3409

4.6

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always happy with Melissa’s hairstyle…

Always happy with Melissa’s hairstyle and all the friendly staff… I come every week and feel treated like family!Esther.

August 30, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're glad you enjoyed your experience and that you're always happy with your hairstyle. It's wonderful to hear that our team makes you feel like family. Thank you for your positive feedback!

Rated 5 out of 5 stars

Melissa is amazing

Melissa is very professional. Love the haircut she gave me. She also helped me with small tips to enhance the cut. Thanks so much.

August 30, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that you love the haircut and that the stylist provided helpful tips to enhance it! We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

I loved it.

I loved it and my hair turned out great thank you Miki N.

August 29, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you loved your experience and that you are pleased with your hair. Thank you for your positive feedback!

Rated 5 out of 5 stars

Curly cut was amazing

Curly cut was amazing! Jocelyn killed it :)

August 27, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're glad you enjoyed your curly cut! It is wonderful to hear you had such a positive experience. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Johanna is amazing

Johanna is an absolute gem! She’s sweet, bubbly, and incredibly talented. Whether it’s a gorgeous long cut or a sharp undercut with a creative design, she nails it every time. I completely trust her process—she has an amazing eye and always delivers something even better than I imagined. Highly recommend!

August 26, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear about your fantastic experiences! It's wonderful knowing you find her sweet, talented, and that you trust her process. We appreciate your high recommendation and are delighted you are happy with the results.

Rated 5 out of 5 stars

Rola did a great job with my face…

Rola did a great job with my face frame. Rola and her work is solid 10/10.

August 23, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you had such a wonderful experience! Thank you for taking the time to share your positive feedback; we appreciate it greatly.

Rated 1 out of 5 stars

Time management skills lacking or don't care?

Had an appointment, arrived early. No other customers in the salon. I was greeted by one staff member and seated. Then waited and waited and waited. The hairdresser is in a meeting, really? I waited more than 15 minutes past my appointment time and I am not amused. Obviously, that meeting is more important than the client waiting, that is unacceptable,my time is valuable to me. I walked out, there are other hair salons in town. After I got home a phone message; apologies and then later an offer of a complimentary haircut. Not interested, don't even want to talk to that hairdresser.

August 19, 2025
Unprompted review
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Reply from Chatters Hair Salon - Fairview Park

We regret that you experienced a delay and left before your appointment. We value your time and apologize that the service did not meet expectations. We're reviewing our scheduling to prevent this from happening again. Thank you for your feedback.

Rated 5 out of 5 stars

Jocelyn is my favorite for a reason

Jocelyn understood what my hair needed and informed me in what was wrong with my hair while providing solutions as well to fix it. She also took her time and did what she needed to in order to bring my hair to its most optimal state.

August 20, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're glad you enjoyed your experience. It's great to hear that you felt understood and that solutions were offered for your hair. Thank you for your positive feedback!

Rated 1 out of 5 stars

1 star is for the billing experience and not for the stylist

Loved my haircut from Ms. Purva, and she did a good job and gave me exactly what I wanted.

But the e-gift card redemption was handled poorly: I waited nearly 10 minutes and felt subtly accused of scam when the receptionist Mr. Gabi struggled to process a valid online gift card. Eventually, he called the manager twice and finally entered the gift card number manually, and it worked just fine.

Physical and e-gift cards are a normal part of business—staff should be trained to handle them smoothly and respectfully. Their lack of knowledge shouldn't make a customer feel bad. Please improve this part of the experience.

August 16, 2025
Unprompted review
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Reply from Chatters Hair Salon - Fairview Park

Syd Ram,

We appreciate you sharing your experience. We're glad you loved your haircut. We're sorry the e-gift card redemption caused frustration and made you feel uncomfortable. We will address this with our team to ensure smoother, more respectful transactions in the future.

Rated 5 out of 5 stars

Great Salon

The People and Environment was Welcoming .The Hairstylist was Great for Someone just Learning❤️

August 15, 2025
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Reply from Chatters Hair Salon - Fairview Park

ANJU AHLUWALIA,

We're glad you enjoyed your experience and found our environment welcoming. We appreciate your positive feedback regarding the hairstylist's skills and learning journey.

Rated 5 out of 5 stars

So glad we came back in!

Miki was so great. She listened to both my daughter and my concerns, and did exactly what my daughter was hoping for, while achieving what I was hoping for. (Not easy, since our priorities were different) She provided my daughter with knowledge on how to care for her hair to help her achieve her hair goals. The focus wasn’t about upselling at all but making sure my daughter left happy.

August 15, 2025
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Reply from Chatters Hair Salon - Fairview Park

HV,

We're glad you appreciated the focus on your daughter's happiness and hair care knowledge. It's wonderful to hear that we met both your and your daughter's needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Loved the final results

Loved the final results! Everyone was super nice and welcoming!

August 2, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that you loved the final results! We appreciate you mentioning our team's welcoming attitude and your kind words.

Rated 5 out of 5 stars

Purva Patel 10 star

First time I visit chatters and it’s great fun energy in the studio among the staff and other My stylist Purva Patel provided amazing service and Putin loads of time with my experience amount of hair .I loved the my hair cut and bouncy blow out . This place is worth the splurge to look and feel wonderful. Thank you so much Purva she is such a nice person I give Ratre 10/10 . Thank you .❤️

August 8, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear you enjoyed the fun energy and your first visit! It's wonderful that you received amazing service and loved your haircut and bouncy blow out. We appreciate your feedback and are so glad you felt wonderful!

Rated 5 out of 5 stars

I love my new hair cut purva did for me..

I love my new hair cut purva did for me today .she was very friendly and made me very comfortable.its been 3 years I never find a good stylist in Kitchener like her.once you try with her and you will love it.

August 8, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that you love your new haircut! It's wonderful to know that you felt comfortable and had such a positive experience. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Very good service

Very good service

August 3, 2025
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Reply from Chatters Hair Salon - Fairview Park

Thank you very much for your kind review. We appreciate it and hope to see you soon!

Rated 5 out of 5 stars

It was wonderful.

July 28, 2025
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Reply from Chatters Hair Salon - Fairview Park

Thank you so much for your review and visit to our salon. We really appreciate your kind words!

Rated 5 out of 5 stars
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Reply from Chatters Hair Salon - Fairview Park

Thank you so much for your kind words! We are so happy you love your haircut! Looking forward to seeing you again.

Rated 5 out of 5 stars

Purva is the best ✨

Purva was great! She's very talented and professional. She made great suggestions based on my needs.

July 26, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you had a great experience! We appreciate you mentioning the talented and professional service and our stylist's helpful suggestions. Thank you for your review!

Rated 5 out of 5 stars

Got keratin treatment for the second…

Got keratin treatment for the second time and it's awesome. My hair is so smooth and shiny. Johannah, my stylist, is the best!

July 25, 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so glad you love your keratin treatment! It's wonderful to hear your hair is smooth and shiny. We appreciate you recognizing our stylist's talent!

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