I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
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Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zanri was super excited to get a hair…
Zanri was super excited to get a hair cut while being on spring break, Sophia you did a great job, Zanri loves her new look and hair is much easier to maintain
March 17, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that Zanri enjoyed her haircut! It's wonderful to know that she loves her new look and that it's easier to maintain. Thank you for sharing your positive experience with us.
Thank you
Amy is an outstanding stylist, colour specialist and technician! And she’s such a lovely person to deal with!
March 9, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear that you had a wonderful experience with Amy! We strive to provide our customers with the best possible service, and we are thrilled to know that Amy exceeded your expectations. We appreciate your kind words and will be sure to share your feedback with Amy.
Hair color
It was my first time there. Sachin made my experience best with his service and went avobe and beyond to make sure I get the look I wanted. Exceptional experience amd highly recommend his their service.
March 13, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are thrilled to hear about your positive experience! It's wonderful to know that you were so impressed with the service you received. We strive to provide exceptional customer service, and we're delighted that you had a great time. We appreciate your kind words and will share your feedback with the team.
Stephanie R - AMAZING!!
Stephanie R. Is amazing!! She did such a beautiful job of my daughters haircut
March 12, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a positive experience! We appreciate you recognizing Stephanie's talent and dedication. We strive to provide excellent service, and we're thrilled you were happy with your daughter's haircut.
It is always great when I go there. The staff are pleasant. My stylist always asks what I want and how short etc.
It is let's great when I go there. Lol the s
March 12, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad you had a great time! We strive to provide a fun and enjoyable experience for all our guests. Thank you for the positive review!
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate you taking the time to share your positive experience. We're glad you enjoyed the hair wash, as it's something we pride ourselves on offering.
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you were happy with your haircut!
Made a last minute walk-in appointment…
Made a last minute walk-in appointment for a haircut and was able to get in within the hour, which was great! My stylist was Sachin and he was excellent! We discussed my hair goals, he did the most relaxing wash/condition and head massage and then did the cut, explaining what he was doing the whole time and made suggestions on taking better care of my hair. He also showed me how he styled it as well! Fantastic customer service, the receptionist as well, everyone was very happy and friendly!
February 22, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear you had such a positive experience! It sounds like you were in great hands with Sachin. We appreciate you taking the time to share your feedback and we're thrilled that you found a stylist who understands your hair needs and takes the time to explain the process. We hope to see you back soon!
She did an amazing job
She did an amazing job, very detailed, made me look and feel amazing
March 1, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience! We strive to provide exceptional service and it's wonderful to know our efforts made you feel amazing.
My stylist gave me exactly the cut I…
My stylist gave me exactly the cut I asked for and we enjoyed a lovely talk while it happened .Thank you Akram …. You’re the best.
February 24, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience with your stylist. It's wonderful that you enjoyed your time in the salon and received the cut you desired. We appreciate your kind words and are glad you had a great experience.
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a positive experience with Sachin. We appreciate your kind words about his work!
It was a spontaneous visit and what a…
It was a spontaneous visit and what a pleasure. Loved the cut!
February 12, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad you enjoyed your spontaneous visit! It's wonderful to hear you loved your cut. We strive to provide a positive experience for all our guests, and we're thrilled you had a great time.
Wendy !
I came in really frustrated with my hair and was going to have it cut off. Talked with Wendy, she showed me some pictures of styles she thought would work for me, and I ended up with an amazing haircut, easy to maintain, without shaving it all off.
February 17, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear that Wendy was able to help you find a style you love! It's wonderful that she was able to understand your frustration and help you find a solution that you're happy with. We appreciate you taking the time to share your experience.
Sophie did a great cut.
February 15, 2025
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind review! We're so glad to hear you had a positive experience with us.
Friendly and haircut great!
Friendly staff, knowledgeable in hair Color and hair cutting! Always have a great time here.
February 15, 2025
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We're so happy to hear you consistently enjoy our services and find our staff knowledgeable. We strive to provide a welcoming and positive experience for all our clients, and your feedback confirms we're on the right track. We look forward to seeing you again soon!
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a great experience! We strive to provide excellent service and are thrilled that Amy was able to meet your needs.
stylist Amy started my new year off
My stylist Amy started my new year off with a new look. Big chop (gasp). I am in love with my hair. She is knowledgeable and wicked cool!!!
January 11, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you're loving your new look! It sounds like Amy did an amazing job. We're proud to have such talented stylists on our team.
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your kind words! We strive to provide a convenient and enjoyable experience for our customers. Thank you for choosing us.
Exceptional Ear piercing experience at Chatters
I took my 5-year-old daughter to Chatters Hair Salon at Lougheed Mall for ear piercing, and the experience was exceptional. Sophia was incredibly kind and patient, assisting us in selecting the perfect earrings. Her gentle approach ensured that my daughter felt comfortable throughout the process, resulting in no tears at all. I highly recommend Sophia and Chatters Hair Salon for anyone considering ear piercing for their child.
February 6, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear that you and your daughter had such a positive experience. It's wonderful to know that you were pleased with the stylist's kindness, patience, and gentle approach. We are delighted to hear that your daughter felt comfortable throughout the process. We appreciate you taking the time to share your feedback.
My hair looks great :)
Akram is lovely, really listens when I share what I'd like done with my hair, and takes great care of me! I love this salon. Will be scheduling all my appointments here in future as well!
February 6, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you had such a positive experience! It's fantastic that you found your stylist to be so attentive and skilled, truly understanding your hair's needs. We appreciate your kind words and look forward to seeing you again soon.
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