I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Location
I've never had a bad experience at this location. My last appointment was with Akram (i hope I spelled that right), and she is so lovely. I absolutely love my hair.
February 3, 2025
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We're so happy to hear that you had a positive experience and that you love your hair. We strive to provide a welcoming atmosphere for all our clients, and we're glad you found someone who understands your needs. We hope to see you again soon!
Love my stylist
Love my stylist. She reminds me of my Sister in law, she is so friendly and willing to work with what I'd like.
December 17, 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a wonderful experience with your stylist! It's heartwarming to know that you felt comfortable and understood. We appreciate your kind words and will share your feedback with the team.
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind review! We're happy to hear you enjoyed your haircut and conversation. We appreciate you taking the time to share your positive feedback.
Great cut from Shirin and super staff.
January 26, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a positive experience with Shirin and our team. We appreciate your kind words and are thrilled you enjoyed your visit.
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your review! We're glad to hear you had a positive experience and look forward to welcoming you back soon!
Helen is clearly super experienced and…
Helen is clearly super experienced and really passionate about her work. I have always loved my look after a new haircut. Highly recommended!!!
January 16, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience and were pleased with your stylist's expertise! It's fantastic to hear that you're always happy with your haircuts and that you're recommending us to others. We truly appreciate you taking the time to share your positive feedback. We strive to provide a welcoming and enjoyable atmosphere where every client feels pampered and confident in the services they receive. Your satisfaction means a great deal to us, and we look forward to welcoming you back soon!
Helen always gives me a great style...
Helen always gives me a great cut and style that suits me and my long hair. She also provides products that are helpful for my hair type.
January 17, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a wonderful experience and were pleased with your stylist's expertise! It's fantastic that you found the product recommendations helpful and that your style suits you perfectly. We strive to create a welcoming and enjoyable atmosphere where every client feels pampered and confident in the services they receive. Your satisfaction means the world to us, and we look forward to welcoming you back soon! We appreciate you taking the time to share your positive feedback.
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you had such a positive experience! It means the world to us that you're happy with your hair and that Akram's expertise helped you achieve the look you desired. We strive to provide excellent service and create a welcoming atmosphere for all our clients, and your feedback confirms we're on the right track. We appreciate you taking the time to share your wonderful experience with us, and we look forward to welcoming you back again soon. Thank you for choosing us!
Amy was awesome!
Amy was awesome, she have my 3 year old daughter the exact haircut she was asking for. She was lovely, very friendly and patient. 🩷
January 11, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear about your wonderful experience! It's fantastic that your daughter received the haircut she wanted and that she felt comfortable and happy with Amy's friendly and patient approach. We appreciate you sharing your positive feedback and hope to see you both again soon. We strive to create a welcoming and enjoyable atmosphere for all our clients, and your review confirms we're achieving that goal. Thank you for choosing us!
Sophia is 5 Stars!
We had an appointment with Sophia. My daughter is 12 and has Down syndrome and autism, but she absolutely loves getting her hair done. Sophia was so kind, patient and understanding and let my daughter spray her water bottle all over her mirror and wasn’t even fazed by it. It was such a wonderful experience for my daughter and it made this momma happy.
January 4, 2025
Unprompted review
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear about your wonderful experience with Sophia! It means the world to us that she created such a positive and comfortable environment for your daughter. We truly appreciate you sharing your story; it's heartwarming to know we could contribute to such a special moment. Sophia's kindness and patience are qualities we deeply value in our team, and we're thrilled she made your daughter feel so at ease. Thank you for choosing us and for your kind words.
Very great and listened to what I…
Very great and listened to what I wanted and she’s the best
January 9, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled you had such a positive experience! It means the world to us that you felt heard and that your stylist truly understood your vision. We hope to see you again soon!
The best hairdressers in town!
I have been coming to Lougheed Chatters for years, I love everyone that works at this location! Everyone is so helpful and listens to everything you want or need. Sophia. A is my favorite hairdresser, she always makes my hair look more amazing than I could ever imagine.
January 6, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear about your wonderful experience at our Lougheed location! It means so much to us that you've been a loyal customer for years and appreciate the helpfulness of our team. We're delighted you've found a stylist who consistently exceeds your expectations. Thank you for sharing your positive experience and for your kind words about our staff – we'll be sure to pass your compliments along. We look forward to welcoming you back soon!
Wendy is the best!
Wendy is my go to! I normally haven’t had a hairdresser that I go out of my way to see but Wendy has changed me🥲 if you want a good conversation and an even better haircut experience, she is your woman!
January 6, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear about your wonderful experience with Wendy! It means so much to us that you found her not only skilled in creating a fantastic haircut but also a joy to spend time with. We truly appreciate you taking the time to share your positive feedback. We'll be sure to share your comments with Wendy – she'll be delighted to hear how much you enjoyed your appointment. Thank you again for your kind words!
Walk in
I was a walk in and the girls were kindly able to fit me in today. Very helpful and very pleasant. Stephanie did a great clean up cut for me and I was very happy with the results. Thank you so much for your kindness and help.
January 4, 2025
Reply from Chatters Hair Salon - Lougheed Mall
We are delighted to hear that you had a positive experience at our salon. We appreciate your kind words about our team's helpfulness and pleasant demeanor. We are thrilled that you were happy with your haircut and hope to see you again soon.
Reply from Chatters Hair Salon - Lougheed Mall
We are so glad to hear that you had a positive experience with our stylist. We appreciate your kind words and will share your feedback with our team.
STEPHINE IS A WONDERFUL PERSON
Our converstions and her ability to cut just the way i want it
December 22, 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a positive experience. It's wonderful to know that you felt heard and understood during your appointment.
Loving my new hair and its so much…
Loving my new hair and its so much shorter and lighter love love love 🥰🥰
December 20, 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you're loving your new hair! It sounds like you're feeling refreshed and confident. Thank you for sharing your positive experience.
The service was great
The service was great! Taraneh is an amazing stylist. The only downside was I had to wait 20 minutes into my appointment time before I was attended to.
December 11, 2024
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your kind words about Taraneh's styling skills. We understand that waiting beyond your appointment time can be frustrating. We strive to provide timely service and will address this with our team to ensure a smoother experience for future appointments.
Friendly customer service and great…
Friendly customer service and great haircut.
Helen made sure the haircut I was asking for would best suit my hair type. She made sure it wasn’t too short and was careful. She did a great job!
December 13, 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you had a positive experience! It's wonderful that you felt comfortable trusting your stylist's expertise and that the results exceeded your expectations. We strive to provide a personalized experience for every client, and we're happy you were happy with the outcome.
Steph was good
December 12, 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your review! We're so glad to hear you had a good experience with Steph and look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.