Chatters Hair Salon - Mayfair Mall Reviews 375

TrustScore 4.5 out of 5

4.6

3147 Douglas Street, #387, V8Z 6E3 Victoria, BC, CA


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Rated 5 out of 5 stars

Booked with Richelle! She is amazing! She listened to what I wanted and asked lots of questions to make sure she understood exactly what I wanted before starting. Had an absolutely amazing experience... See more

Rated 5 out of 5 stars

I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my... See more

Rated 5 out of 5 stars

Stephanie, my hairstylist made me feel completely comfortable. She explained everything she was doing in language that I could understand. Her dry cut technique took a fraction of the time other styli... See more

Company replied

Rated 3 out of 5 stars

Positives: Staff was kind and attentive at front and during appointment. Excellent head massage during wash. To improve: stylist seemed to be still learning how to handle curly hair and the stylin... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

375 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Booked with Richelle

Booked with Richelle! She is amazing! She listened to what I wanted and asked lots of questions to make sure she understood exactly what I wanted before starting. Had an absolutely amazing experience with her and I love the way my hair came out in the end.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Winter solstice light up

I received a gift card to Mayfair and had wanted to treat myself to a new do. I booked last minute and ended up with Stephanie. It had been two years since I last had my hair highlighted.

I let Stephanie pick the colour. She chose Gold Shimmer which was absolutely perfect. Her sparkly personality, knowledge of product, efficiency of her craft ( trade) made my while experience fantastic.

I have finally found a new hairdresser!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing color technique

I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my thin hair wouldn’t take to lightening, but Stephanie immediately put me at ease. She asked thoughtful questions, showed me color options, and really listened to what I wanted. She 1000% understood the assignment.

Stephanie’s expertise with my hair type and texture was evident from start to finish. The end result surpassed my expectations—bright, cool ash tones in the face-framing highlights, with rich, natural-looking low lights that add depth without weighing down my hair. My hair feels healthier and looks absolutely stunning.

If you’re looking for a stylist who truly gets the vision, communicates well, and delivers beyond what you expect, Stephanie is your person. I’m obsessed with the result and will definitely be back!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Richelle is an incredible stylist she…

Richelle is an incredible stylist she did my hair cut and hair dye she did an amazing job better then i expected. She really cares about what she does her heart is in it. thank you so much and will definitely be referring people to you :)

November 14, 2025
Unprompted review
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that you had such a wonderful experience! It's great to know the stylist exceeded your expectations with your haircut and hair color. We appreciate your kind words and referrals!

Rated 5 out of 5 stars

I am thrilled with my new look

I am thrilled with my new look! Richelle is an incredibly talented hairstylist whose Red Seal expertise is evident in every detail. She took the time to understand exactly what my hair needed, resulting in a phenomenal transformation—it genuinely feels alive and fabulous again. I am so impressed by her passion and dedication to her craft. The entire experience was impeccable, deserving a full 5-star rating."

November 8, 2025
Unprompted review
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear about your wonderful experience! It's fantastic that you love your new look and that you felt heard. We appreciate your kind words and are glad you felt comfortable. Thank you for your five-star review!

Rated 5 out of 5 stars

Stephanie is an amazing stylist

Stephanie, my hairstylist made me feel completely comfortable. She explained everything she was doing in language that I could understand. Her dry cut technique took a fraction of the time other stylists normally take cutting my hair and gave me the results I've been looking for. I appreciated that we had a really conversation instead of superficial small talk, which I usually dread with other stylists. I will definitely be coming back to her again.

October 11, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you felt comfortable and that everything was clearly explained to you. It's wonderful that you are pleased with the results and appreciated the conversation. We appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Alisha did my daughter’s hair for the…

Alisha did my daughter’s hair for the first time and gave her a SPECTACULAR cut and finish!!! She was warm, professional, talented and absolutely lovely!

October 7, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that your daughter had a spectacular experience! We appreciate you sharing your kind words regarding the warmth, talent, and professionalism you encountered. Thanks so much!

Rated 5 out of 5 stars

Richelle A. Is a great stylist

Richelle A. Is an excellent stylist with great technique. She had very good customer service skills, walked me through the entire process, outlined all prices beforehand and was an overall lovely lady. I was very happy with my hair!

October 4, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that you had such a wonderful experience! It's great to know that you were pleased with the service and that our team member was so helpful. Thank you for your feedback.

Rated 5 out of 5 stars

Darren gets it right every time time

Darren gets it right every time time! That’s why I keep going back.

October 4, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you had a great experience! We appreciate your continued patronage and value your feedback very much.

Rated 5 out of 5 stars

Attentive service with emphasis on…

Attentive service with emphasis on checking the message with regard to client wishes.

October 1, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We appreciate you mentioning our team's attentiveness and focus on understanding client needs. We will use your feedback to improve our communication processes.

Rated 5 out of 5 stars

Rachelle was really friendly

Rachelle was really friendly, personable, professional, patient, gentle and overall gave my 6yr old son a great haircut! I would highly recommend her!

September 21, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that your son had a great haircut experience! We appreciate you highlighting how friendly, professional, and patient the stylist was. Thank you for your recommendation!

Rated 5 out of 5 stars

Best haircuts!

September 28, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!

Rated 5 out of 5 stars

Great ear piercing experience!

My daughter and I got our ears pierced atChatters today and it was an absolute delight. She was so helpful with calming my daughter down and was beyond patient with us. Thank you very much and we will most definitely be back again!

September 27, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that your experience was delightful. We appreciate your kind words and are so glad we could make your daughter's ear piercing a positive one. We look forward to seeing you both again!

Rated 5 out of 5 stars

MELODY is amazing!!

Once again Melody worked her magic and did the absolute, most amazing hi lites!! If you're looking for someone who truly cares about her clients and providing the very best service book with Melody. She is genuine, easy to talk to and an exceptional stylist. Thanks Melody!!

September 18, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear about the amazing highlights! It's wonderful to know that you feel your stylist truly cares and provides the very best service. We appreciate your feedback regarding the exceptional styling.

Rated 5 out of 5 stars

Highly recommended - Richelle A.

A huge thank you to Richelle, Senior Hairstylist at Chatters Mayfair! I couldn’t be happier with the service I received. She is highly professional, confident, and truly skilled, her 15 years of experience clearly show in the way she works. What I appreciate most is her honesty; she doesn’t just say what you want to hear but gives real, thoughtful advice on what will look best for you.

From the moment I sat in the chair, I felt comfortable, heard, and completely at ease knowing I was in expert hands. The results exceeded my expectations, and I walked out feeling more confident and refreshed.

I can honestly say I’ve found the best hairstylist in town. I’ll definitely be coming back and look forward to many more visits with Richelle.

September 22, 2025
Unprompted review
Chatters Hair Salon - Mayfair Mall logo

Reply from Chatters Hair Salon - Mayfair Mall

We appreciate you taking the time to share your experience at Chatters Mayfair. We are so happy to hear that you were pleased with your service. It's great to know that you felt comfortable and at ease. We look forward to seeing you again soon!

Rated 1 out of 5 stars

Hair was done in wrong colour then…

Hair was done in wrong colour then stylist said it was correct. Also it was discussed on the phone that I’d be getting my hair cut but that did not happen. I’ve been using Chatters as my hair salon for close to 20 years and I’m horrified by this experience. Even more so as my son is getting married October 4th and I had come 2 weeks early to allow the colour to settle nicely before then.

September 21, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're very sorry to hear about the issues with your recent service. It is concerning that the colour and cut were not as expected, especially with your son's wedding approaching. We appreciate your long-term patronage and will look into this to ensure it doesn't happen again. Thanks for your feedback.

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Richelle! She really listened to what I wanted and gave me the perfect cut. The attention to detail, professionalism, and warm personality made the whole appointment so enjoyable. My hair looks and feels fantastic, and I’ve received so many compliments already. I highly recommend Richelle to anyone looking for a talented and caring stylist!

September 21, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear about your amazing experience! It's fantastic that you felt heard and that you love your new cut. We appreciate your recommendation and are glad you felt comfortable. Thank you for your kind words!

Rated 5 out of 5 stars

Darren is a true magician -- fabulous…

Darren is a true magician -- fabulous color perfection -- endless compliments! Love it!

September 10, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that you are delighted with your hair color. It's wonderful knowing you're receiving compliments. Thank you for your fantastic feedback!

Rated 5 out of 5 stars

My daughter was very happy and…

My daughter was very happy and satisfied with the service provided. Everyone loved the outcome. Richelle was very accomodating and friendly.

September 9, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that your daughter was very satisfied with the service! It's wonderful to know that everyone loved the outcome and that the team member was very accommodating and friendly. We appreciate your feedback!

Rated 5 out of 5 stars

Stephanie did a great job of my hair…

Stephanie did a great job of my hair cut. My sister said it’s one of the best it’s one of the best cuts I’ve had in a long time. She’s personable and fun, so I’ll be back.

September 8, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you enjoyed your recent haircut! It's wonderful to know that you had such a positive experience and that you appreciated the service. We appreciate your feedback and look forward to seeing you again.

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