Chatters Hair Salon - Mayfair Mall Reviews 375

TrustScore 4.5 out of 5

4.6

3147 Douglas Street, #387, V8Z 6E3 Victoria, BC, CA


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Rated 5 out of 5 stars

Booked with Richelle! She is amazing! She listened to what I wanted and asked lots of questions to make sure she understood exactly what I wanted before starting. Had an absolutely amazing experience... See more

Rated 5 out of 5 stars

I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my... See more

Rated 5 out of 5 stars

Stephanie, my hairstylist made me feel completely comfortable. She explained everything she was doing in language that I could understand. Her dry cut technique took a fraction of the time other styli... See more

Company replied

Rated 3 out of 5 stars

Positives: Staff was kind and attentive at front and during appointment. Excellent head massage during wash. To improve: stylist seemed to be still learning how to handle curly hair and the stylin... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

375 reviews

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Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Richelle did a fabulous job!

Richelle did a fabulous job! I am SO pleased with my haircut :)

July 19, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that you are pleased with your haircut! Thank you for sharing your positive experience; we appreciate your feedback.

Rated 5 out of 5 stars

Stephanie was very friendly and did…

Stephanie was very friendly and did emaculate braids.

July 21, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you had a great experience and that you appreciated the wonderful braids. Thank you for your positive feedback!

Rated 3 out of 5 stars

Didn’t seem very welcoming

Didn’t seem very welcoming, I like my hair but I didn’t enjoy the customer service

July 20, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We appreciate your feedback and are glad you like your hair. We'll address the customer service to ensure a more welcoming environment for everyone.

Rated 5 out of 5 stars

I am beyond satisfied and happy with…

I am beyond satisfied and happy with the amazing hair stylist at Mayfair Chatters !

July 21, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear you are beyond satisfied with our stylist at Mayfair Chatters! We appreciate your positive feedback and are glad you had a great experience.

Rated 5 out of 5 stars

Wonderful new haircut and style

Wonderful new haircut and style. Richelle was super friendly and helpful. Also super quick dispite having to cut my hair from my mid back to above my shoulders. Love my new style and advice on how to maintain it. Will definitely be back.

July 7, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you love your new haircut and style! It's great to know that you found our team member friendly and helpful. We appreciate your positive feedback and look forward to seeing you again.

Rated 5 out of 5 stars

Highly recommend booking with Abby!

Abby did a FANTASTIC job on my thick, curly hair! The before and after photos for the blowout she did are extremely impressive. She was pleasant, professional, and very talented. Highly recommend booking in with her!

July 12, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're delighted to hear that you had such a positive experience! It's wonderful to know that you were impressed with the blowout on your hair. We appreciate you recommending our services!

Rated 1 out of 5 stars

I had a floating bob cut

I had a floating bob cut, but after i reached home, washed my hair, i realized my hair is uneven. Left side is longer than the right side.

July 12, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so sorry your haircut is uneven after washing it. We value your feedback and will review our processes to ensure this doesn't happen again.

Rated 5 out of 5 stars

Awesome

Ben has done my hair for quite some time

July 7, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're glad you've consistently had a wonderful experience. We appreciate you sharing your positive feedback; it means a lot to us.

Rated 2 out of 5 stars

Very upset

I did not feel heard at all. I am a recently single mother of two under two and was looking to get something to boost some confidence for summer. I had shown two different photos of bangs I wanted and asked for a professional opinion and it was taken as a personal opinion so I was told it was up to me. I wanted to know if they would work on me. I went with the fringe bangs first but was given curtain bangs so I asked for more in the center of my face but she cut them very short half way up my forehead. The rest of my hair does not look like the photo given and is more poofy than before, it was not even styled the way they have it in the photo. I felt she just done what she does with everyone, not very personal. The style in the photos did not call for a blow dry with a round brush. I was very disappointed and to walk into a store after my cut to see a girl with the hair I wanted made it even worse. I had to buy a hat to cover it up and wait for my bangs to grow, the cut does not suit me at all. Two weeks later and my bangs are still short. Very upset. Two stars because I do like the person who cut my hair and i had two good experiences with her prior. It was much more upsetting to have the worst experience since I was a young teen and going through so much already post partum.

June 25, 2025
Unprompted review
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Reply from Chatters Hair Salon - Mayfair Mall

Can you please provide contact information, or contact the Salon. As we would like to remedy the situation. We appreciate you taking the time to share your experience. We're sorry to hear you felt unheard and that the haircut didn't meet your expectations, especially given your circumstances. We'll review your feedback to improve our consultations and styling techniques to ensure we're meeting individual needs and preferences.

Rated 4 out of 5 stars

Worked hard to fix the problem

My original cut with Bob was a disaster. However the manager noticed right away and arranged to get it fixed with Darren who did a fabulous job

July 12, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We appreciate your feedback and are so glad the manager was able to help resolve the issue. We're happy that you had a fabulous experience with the correction.

Rated 3 out of 5 stars

Be very specific on what you want done and if you want product in your hair.

Got home and hairdresser had missed a chunk that I had to cut myself and sides were uneven which I had to fix. Didn't know at the time as she mudded it so it was hard to tell what the cut actually looked like. If you can add on my file no mud or product in my hair unless asked for by me.

July 7, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We appreciate you bringing this to our attention. We're sorry the haircut wasn't what you expected and that you had to make corrections at home. We'll add your product preference to your file to ensure this doesn't happen again.

Rated 5 out of 5 stars

My stylist was Alisha and she did my…

My stylist was Alisha and she did my hair exactly the same way I wanted. Thank you

July 5, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so happy to hear that you had a great experience, and we appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Another great haircut

Another great haircut! Thank you, Holly!💜

June 29, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We appreciate you taking the time to leave us your feedback! We're so happy you enjoyed your recent haircut experience with us.

Rated 5 out of 5 stars

Richelle was amazing

Richelle was amazing. She was quick, precise, and so friendly. She made me feel very welcomed as well as when I wasn’t quite sure with how many layers I wanted, she walked me through all the different types she could do to the exact length and shape that I wanted it. 11/10 would recommend and will definitely be going to see her again!!!

June 28, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're so glad to hear about your wonderful experience! It's great to know the stylist was quick, precise, and friendly, and that you felt welcomed. We appreciate you highlighting how the stylist helped you decide on the perfect style. We look forward to seeing you again!

Rated 5 out of 5 stars

I had a great experience

I had a great experience! So happy with may hair! Stephanie did an excellent job! she was patient and meticulous! I am definitely coming back!

June 27, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you had a great experience and that you are so happy with your hair. We appreciate your kind words regarding the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Great experience with Richelle – Will be back!

I got a haircut from Richelle and absolutely love it! She’s clearly passionate about her craft, very detail-oriented, and really understood what I was looking for. Highly recommend her - she’s one of the senior stylists there and truly knows her stuff. Thank you, Richelle!

June 27, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you love your haircut! It's wonderful to know that you had such a positive experience and that our team member understood your vision. We appreciate your recommendation and thank you for your kind words.

Rated 5 out of 5 stars

Fairy Richelle!

Hi guys! Today my dream came true! I came to this salon at Mayfair mall" Chatters " randomly with an awful yellow color on my head with no hope that anyone can correct this color switching it into blond. Luckily, I met Richelle- the most caring person and hairdresser I've ever met in my life!
Patient, supportive, intelligentq Understanding my concern, she exactly described me all the steps she will be following to get to the desired color. She has spent like 3 hours to do the transformation to a " New Me". Im very thankful and lucky to meet this lady who fixed my messed up colour which I tended to achieve on my own at home. I'll always come back to Richelle for more treatments if I need to. I highly recommend this professional lovely lady!

June 24, 2025
Unprompted review
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you had such a positive experience! It's wonderful that someone was able to help you achieve your desired hair color and that you felt cared for during your visit. We appreciate your recommendation and are so glad you love your new look!

Rated 5 out of 5 stars

Great service, great cut

Alisha is always professional and the best at what she does. Thank you again!

June 24, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback; it means a lot to us.

Rated 5 out of 5 stars

Great experience

Abby was amazing! She understood what I wanted and delivered exactly what I needed. When I had suggestions, she incorporated them.

June 22, 2025
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Reply from Chatters Hair Salon - Mayfair Mall

We are so glad to hear that you had such a positive experience! It's wonderful to know you were happy with the service you received. We appreciate your feedback.

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