Booked with Richelle! She is amazing! She listened to what I wanted and asked lots of questions to make sure she understood exactly what I wanted before starting. Had an absolutely amazing experience... See more
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See what reviewers are saying
I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my... See more
Stephanie, my hairstylist made me feel completely comfortable. She explained everything she was doing in language that I could understand. Her dry cut technique took a fraction of the time other styli... See more
Company replied
Positives: Staff was kind and attentive at front and during appointment. Excellent head massage during wash. To improve: stylist seemed to be still learning how to handle curly hair and the stylin... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
3147 Douglas Street, #387, V8Z 6E3, Victoria, BC, Canada
- +1 250-386-1366
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Richelle did a fabulous job!
Richelle did a fabulous job! I am SO pleased with my haircut :)

Reply from Chatters Hair Salon - Mayfair Mall
Stephanie was very friendly and did…
Stephanie was very friendly and did emaculate braids.

Reply from Chatters Hair Salon - Mayfair Mall
Didn’t seem very welcoming
Didn’t seem very welcoming, I like my hair but I didn’t enjoy the customer service

Reply from Chatters Hair Salon - Mayfair Mall
I am beyond satisfied and happy with…
I am beyond satisfied and happy with the amazing hair stylist at Mayfair Chatters !

Reply from Chatters Hair Salon - Mayfair Mall
Wonderful new haircut and style
Wonderful new haircut and style. Richelle was super friendly and helpful. Also super quick dispite having to cut my hair from my mid back to above my shoulders. Love my new style and advice on how to maintain it. Will definitely be back.

Reply from Chatters Hair Salon - Mayfair Mall
Highly recommend booking with Abby!
Abby did a FANTASTIC job on my thick, curly hair! The before and after photos for the blowout she did are extremely impressive. She was pleasant, professional, and very talented. Highly recommend booking in with her!

Reply from Chatters Hair Salon - Mayfair Mall
I had a floating bob cut
I had a floating bob cut, but after i reached home, washed my hair, i realized my hair is uneven. Left side is longer than the right side.

Reply from Chatters Hair Salon - Mayfair Mall

Reply from Chatters Hair Salon - Mayfair Mall
Very upset
I did not feel heard at all. I am a recently single mother of two under two and was looking to get something to boost some confidence for summer. I had shown two different photos of bangs I wanted and asked for a professional opinion and it was taken as a personal opinion so I was told it was up to me. I wanted to know if they would work on me. I went with the fringe bangs first but was given curtain bangs so I asked for more in the center of my face but she cut them very short half way up my forehead. The rest of my hair does not look like the photo given and is more poofy than before, it was not even styled the way they have it in the photo. I felt she just done what she does with everyone, not very personal. The style in the photos did not call for a blow dry with a round brush. I was very disappointed and to walk into a store after my cut to see a girl with the hair I wanted made it even worse. I had to buy a hat to cover it up and wait for my bangs to grow, the cut does not suit me at all. Two weeks later and my bangs are still short. Very upset. Two stars because I do like the person who cut my hair and i had two good experiences with her prior. It was much more upsetting to have the worst experience since I was a young teen and going through so much already post partum.

Reply from Chatters Hair Salon - Mayfair Mall
Worked hard to fix the problem
My original cut with Bob was a disaster. However the manager noticed right away and arranged to get it fixed with Darren who did a fabulous job

Reply from Chatters Hair Salon - Mayfair Mall
Be very specific on what you want done and if you want product in your hair.
Got home and hairdresser had missed a chunk that I had to cut myself and sides were uneven which I had to fix. Didn't know at the time as she mudded it so it was hard to tell what the cut actually looked like. If you can add on my file no mud or product in my hair unless asked for by me.

Reply from Chatters Hair Salon - Mayfair Mall
My stylist was Alisha and she did my…
My stylist was Alisha and she did my hair exactly the same way I wanted. Thank you

Reply from Chatters Hair Salon - Mayfair Mall

Reply from Chatters Hair Salon - Mayfair Mall
Richelle was amazing
Richelle was amazing. She was quick, precise, and so friendly. She made me feel very welcomed as well as when I wasn’t quite sure with how many layers I wanted, she walked me through all the different types she could do to the exact length and shape that I wanted it. 11/10 would recommend and will definitely be going to see her again!!!

Reply from Chatters Hair Salon - Mayfair Mall
I had a great experience
I had a great experience! So happy with may hair! Stephanie did an excellent job! she was patient and meticulous! I am definitely coming back!

Reply from Chatters Hair Salon - Mayfair Mall
Great experience with Richelle – Will be back!
I got a haircut from Richelle and absolutely love it! She’s clearly passionate about her craft, very detail-oriented, and really understood what I was looking for. Highly recommend her - she’s one of the senior stylists there and truly knows her stuff. Thank you, Richelle!

Reply from Chatters Hair Salon - Mayfair Mall
Fairy Richelle!
Hi guys! Today my dream came true! I came to this salon at Mayfair mall" Chatters " randomly with an awful yellow color on my head with no hope that anyone can correct this color switching it into blond. Luckily, I met Richelle- the most caring person and hairdresser I've ever met in my life!
Patient, supportive, intelligentq Understanding my concern, she exactly described me all the steps she will be following to get to the desired color. She has spent like 3 hours to do the transformation to a " New Me". Im very thankful and lucky to meet this lady who fixed my messed up colour which I tended to achieve on my own at home. I'll always come back to Richelle for more treatments if I need to. I highly recommend this professional lovely lady!

Reply from Chatters Hair Salon - Mayfair Mall
Great service, great cut
Alisha is always professional and the best at what she does. Thank you again!

Reply from Chatters Hair Salon - Mayfair Mall
Great experience
Abby was amazing! She understood what I wanted and delivered exactly what I needed. When I had suggestions, she incorporated them.

Reply from Chatters Hair Salon - Mayfair Mall
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