I want to start by thanking the salon for being open 7 days a week—it makes it so easy to book an appointment, especially for someone like me who works a lot. I recently had my hair done by Saida,... See more
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See what reviewers are saying
I absolutely love how Ashley V. does my hair! She/he always takes the time to really listen to what I want and creates exactly the hairstyle I had in mind. Every visit feels personalized, and I alway... See more
Company replied
Ashley is wonderful!!She took the time to look at my inspo pics for my hair cut and gave me an awesome cut with beautiful layers!! She also did my updo and I really appreciated her patience in any adj... See more
Company replied
Maria at your Stone Road Mall location is wonderful. Maria is helping me to get the style I hope to have my hair grow into. Maria is always ready to offer helpful hints or show me a new product th... See more
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Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
Stone Road West 435, N1G 2X6, Guelph, Ontario, Canada
- 519-766-1715
4.7
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Courteous and welcoming staff
Courteous and welcoming staff. Clean surroundings. Young stylist did a good job. The only draw back is that I didn't see tools of the trade been disinfected.
June 15, 2025
Reply from Chatters Hair Salon - Stone Road
We're glad you enjoyed your service and found our team welcoming. Thank you for pointing out the concern about tool disinfection. We will address this to ensure our hygiene practices are more visible.
I have been going here since for a few…
I have been going here since for a few months after it opening. I have been seeing Jess, and it’s my last appointment with her. I wish her best of luck in her new adventure, thanks for being an ear to listen, my hairipist ☺️
June 7, 2025
Reply from Chatters Hair Salon - Stone Road
KimSu,
We appreciate you sharing your experiences over the past few months. We're happy to hear that you felt listened to, and we wish you all the best as well. Thanks for your review!
stoneroad, Chatters Hair Salon
It was a great experience with Noah he…
It was a great experience with Noah he is really good hair stylist he made a day of my wedding everyone praised about my hair style he did really good job i hope he will have own salon in the future so i will come every occasion lolz … honestly he is amazing 🤩 he is a cheery on top of your salon i loved is customer service i hope i will see you soon
May 23, 2025
Reply from Chatters Hair Salon - Stone Road
Komal Preet,
We're so happy to hear that you had a great experience! It's wonderful to know the hairstylist made your wedding day special and that you loved the customer service. We appreciate your kind words and hope to see you again soon!
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you love your haircut and found our staff sweet. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Stone Road
We're glad you had an excellent experience and haircut! Thanks!
Reply from Chatters Hair Salon - Stone Road
We're glad you enjoyed your trim! Thanks for your feedback.
Prom hair
Ashley did both my prom hair and wedding guest hair recently and both were amazing. Highly recommend her and this salon it is very clean everyone is super kind and professional!
May 15, 2025
Reply from Chatters Hair Salon - Stone Road
We're so glad Ashley made your prom and wedding guest hair amazing! We appreciate your kind words about our clean salon and professional team. Thanks for recommending us!
I will never give a 5 star because that…
I will never give a 5 star because that means perfect but it was amazing !
May 21, 2025
Reply from Chatters Hair Salon - Stone Road
We appreciate your feedback! We're glad you enjoyed your experience. Thank you for sharing your thoughts with us.
While my hairstylist was friendly and…
While my hairstylist was friendly and nice, my main issue is the cost of the cut. I was informed that I would pay 30$ plus tax which I understood. However, at the time of payment I was informed that the payment is around 40$ because I have to pay a certain green payment, which the salon has placed on the customers. Like seriously?! I'm not coming again because of these hidden charges. I dont mind giving a tip since hairstylist deserve them but another payment on top of that?!
May 16, 2025
Reply from Chatters Hair Salon - Stone Road
We appreciate you taking the time to share your experience. We understand your frustration regarding the additional green fee. We aim to be transparent with our pricing, and we regret that this was not your experience. We'll review our communication practices to ensure clarity for all our clients.
Great experience!
Jess was super open to listening to what I wanted and what I didn’t want. She asked thoughtful questions and was very easy to talk to. She was responsive and friendly, making for an enjoyable salon experience. After having a few not so great haircuts at other places, I will gladly return to get my hair done by Jess!
May 13, 2025
Reply from Chatters Hair Salon - Stone Road
We're so happy to hear you had such a positive experience with Jess! It's wonderful to know that she was able to listen to your needs and provide you with a haircut you love. We strive to create a welcoming and enjoyable atmosphere for all our clients, and it sounds like Jess truly embodied that. We're thrilled that you'll be returning for future appointments.
Great blow out and curls by Jess
Great blow out and curls by Jess! Noah did an amazing wash and scalp massage. Loved every minute.
May 3, 2025
Reply from Chatters Hair Salon - Stone Road
Tina Vlietstra,
We're so happy to hear you had a wonderful experience! It's fantastic to know that you enjoyed your blowout and curls by Jess, as well as Noah's amazing wash and scalp massage. We strive to provide our clients with a relaxing and enjoyable experience, and we're thrilled that you loved every minute.
Amazing customer service
Maria spent sometime with me figuring out what i wanted to do with my hair and was super helpful....I'll definitely be booking with her again
May 9, 2025
Reply from Chatters Hair Salon - Stone Road
MELISSA AUGER,
We are so happy to hear you had a great experience with your stylist! It's wonderful to hear that you were happy with the consultation and found your stylist to be helpful and attentive to your needs. We look forward to welcoming you back soon!
My stylist was great
My stylist was great, understood what I wanted and provided. Friendly, efficient and accommodating of my kids being present as well. Will return
May 10, 2025
Reply from Chatters Hair Salon - Stone Road
Nicolle Vaz,
We're thrilled to hear you had such a positive experience! It's wonderful to know our stylist was able to understand your vision and provide the service you were looking for. We appreciate you highlighting their friendly and accommodating nature, especially with your children present. We look forward to welcoming you back soon.
Ashley as always does a fabulous job
Ashley as always does a fabulous job. Always happy to have her do my hair
May 8, 2025
Reply from Chatters Hair Salon - Stone Road
AJ Walsh,
We're so glad to hear you had a great experience with Ashley! It's wonderful to know that she consistently provides excellent service. We're committed to providing our customers with the best possible experience, and we're thrilled to hear that Ashley is exceeding your expectations.
I always look forward to seeing my…
I always look forward to seeing my stylist - who’s fantastic! Love my hair and service is super - staff extremely helpful and friendly!
May 6, 2025
Reply from Chatters Hair Salon - Stone Road
Thank you for your kind words! We're so happy to hear you enjoy your stylist and the service you receive. We strive to create a welcoming and supportive environment for all our clients, and we're thrilled that you feel that way. We appreciate you recognizing our team's dedication to providing excellent service. We look forward to welcoming you back soon!
Reply from Chatters Hair Salon - Stone Road
We are thrilled to hear about your positive experience with Ashley. We appreciate your kind words and are glad you found her professional and helpful.
Reply from Chatters Hair Salon - Stone Road
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team. We strive to provide excellent customer service and we're thrilled that you found our staff friendly and professional.
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear you had a positive experience. We appreciate your kind words about Jess.
Great experience
Maria did a great job with my daughters hair, her knowledge of curly hair helped us with understanding how to deal and style her hair.
April 16, 2025
Reply from Chatters Hair Salon - Stone Road
Thank you for your kind words! We're thrilled to hear that you were pleased with the stylist's expertise and guidance. We strive to provide a positive experience for all our clients, and your feedback confirms we're on the right track.
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear you had a positive experience. We appreciate your kind words about Marie. We strive to provide excellent service and are happy to know we met your expectations.
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