Chatters Hair Salon - Timberlands Reviews 710

TrustScore 4.5 out of 5

4.7

500 Timberlands Drive, T4P 0Z4 Red Deer, Alberta, CA


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Rated 5 out of 5 stars

Alanna had cut my hair and she did an amazing job, after a few not so great haircuts I had trouble trusting people but she gave me everything I asked for and made it such a fun good experience, she wa... See more

Company replied

Rated 5 out of 5 stars

First time visiting chatters in Timberlands and my hairstylist Melissa, she was absolutely amazing. Great to meet her. She listened to exactly what I wanted offered amazing suggestions and my hair c... See more

Company replied

Rated 5 out of 5 stars

Always clean premises. Staff all friendly and helpful. Jonnie, my stylist, never keeps me waiting. Jonnie is very talented, tell him what you like and he delivers. Cutting short hair is an art, a... See more

Company replied

Rated 5 out of 5 stars

My 12 year old daughter, who suffers from high anxiety & ADHD went in, to have her ears pierced. Melissa the stylist & piercer, made her feel VERY comfortable & calm. She did the piercing with ex... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

It was uneven, parts were not cut

When I arrived home and it was dry I combed my hair and discovered the cut is uneven the sides are not equal, there was nothing done in the back.
I will not be back.
I have arranged for another hairdresser to fix it
I had a brand new person who just got out of hair school 2 months ago. She needs more experience but it will not be on me. Just moved here from BC and because the business was almost across the street. Unfortunately it was the wrong choice. I have had a male hairdresser for years and they always know their clients. I should have gone in person not over the phone

August 1, 2025
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Reply from Chatters Hair Salon - Timberlands

We appreciate you taking the time to share your experience. We're sorry to hear that the haircut was uneven and not to your expectations. We value your feedback and will use it to improve our services. We would love to have a chance to redeem our selfs with you please give us a call. We apologize again about your unpleasant appointment.

Rated 5 out of 5 stars

They head massage from Jonnie was…

They head massage from Jonnie was amazing 10/10

August 8, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you had such an amazing experience! Thank you for sharing your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Always a great cut and style with…

Always a great cut and style with Jasmine! Thank you

August 8, 2025
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Reply from Chatters Hair Salon - Timberlands

We're so happy you consistently receive a great cut and style! Thank you for your continued support and positive feedback!

Rated 5 out of 5 stars

Jennifer was super professional and…

Jennifer was super professional and friendly! Worked very quickly and did a wonderful job of my hair :)

August 7, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you had a wonderful experience! It's great to know that you found our team member professional and friendly, and that you are pleased with your hair. Thanks for your feedback!

Rated 5 out of 5 stars

Excellent customer support and services…

Excellent customer support and services By Vanessa

August 6, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you had a great experience with our customer support and services. We appreciate your positive feedback very much.

Rated 4 out of 5 stars

My daughter is so happy with her…

My daughter is so happy with her hairscut.

August 3, 2025
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Reply from Chatters Hair Salon - Timberlands

We are so happy to hear your daughter is pleased with her haircut! We appreciate you taking the time to share this with us.

Rated 5 out of 5 stars

Vanessa was wonderful!

I went in asking for a very specific hair colour and Vanessa was immediately up to do my hair, and she did an absolutely amazing job; I love my hair and will definitely continue to go back to timberlands chatters hair salon!

July 24, 2025
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Reply from Chatters Hair Salon - Timberlands

We're delighted to hear that you had such a positive experience with your hair color! It's wonderful that you love your hair and that you plan to return to our salon. We appreciate your feedback!

Rated 5 out of 5 stars

It's always so nice to see Luc

It's always so nice to see Luc, he is such a friendly young man. Best hairstylist ever.

July 29, 2025
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Reply from Chatters Hair Salon - Timberlands

We're so happy to hear that you had such a wonderful experience! It's great to know that you appreciate the friendly service and skill. Thank you for your positive feedback!

Rated 5 out of 5 stars

Jonnie is my go to hair stylist

Jonnie is my go to hair stylist. I get my hair color and haircuts from him n he always does an amazing job. No one understands hair colors better than him. Gold stars for Jonnie ⭐️⭐️⭐️⭐️⭐️

July 27, 2025
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Reply from Chatters Hair Salon - Timberlands

We're so happy to hear you had such a positive experience! It's wonderful to know you're pleased with your hair color and haircuts. We appreciate you recognizing the talent for hair color. We look forward to seeing you again soon!

Rated 5 out of 5 stars

First timer, was amazing

First time here, it was great! I absolutely love my cut and Color. We cut a bunch off and she did an amazing job! It’s like she knew exactly what I wanted. Thank you so much. Also great to bring your kiddo in they had tables in the sitting area with chargers in the table and colouring pages :)

July 19, 2025
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Reply from Chatters Hair Salon - Timberlands

We're delighted you had a great first experience! It's wonderful to hear you love your cut and color and that our stylist understood your vision. We're also glad you appreciated the kid-friendly amenities. Thank you so much for your feedback.

Rated 5 out of 5 stars

James is awesome

James is awesome! Amazing scalp massage and great haircut! Can’t wait to book again for some highlights! My new hairdresser! Thanks James. I appreciate your positive attitude and skilled style.

July 25, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear you enjoyed the scalp massage and haircut! We appreciate your kind words and are so glad you value the experience. We look forward to your next appointment for highlights!

Rated 5 out of 5 stars

Love Jasmine did a great job was honest…

Love Jasmine did a great job was honest when I showed her 2 pics what would be best for me!!

July 25, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you had a great experience! We appreciate you mentioning the honesty and helpfulness you received when choosing the best option for you. Thanks for your feedback!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

The environment was superb, thanks to the friendly staff, particularly Alanna, who delivered an exceptional experience that I'd rate 12/10.

July 25, 2025
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Reply from Chatters Hair Salon - Timberlands

We appreciate you sharing your experience! We're so glad to hear that our friendly staff and their exceptional service made for a superb environment.

Rated 5 out of 5 stars

I’m very happy with my appointment

Was welcomed by the receptionist as soon as I walked in the door with a friendly greeting. I told her who I was there to see she told me to go sit in the waiting room and until he was free, she was very friendly. Jonnie was on time. I think he’s absolutely wonderful. He gives the best hair washes and scalp massages. When you sit in his chair and explain how you want your haircut, he does exactly what you’ve asked and if you’re like me, you don’t really like chitchat while get your hair done. He just gets to work and only when he’s done asks if you’re happy fixes anything you may want fixed, shorter, etc. At check out with him. He’s super friendly. I’ve been seeing him for approximately a year and I’m happy every single time I leave.

July 24, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you enjoyed your experience! It's great to know that you felt welcomed and that you appreciate the wonderful service. We appreciate your positive feedback and are so glad you are happy with your haircuts.

Rated 5 out of 5 stars

Best scalp massage…

James gives the best hair wash which includes an amazing head massage. His short hair cuts are excellent.

July 23, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you enjoyed the relaxing head massage during your hair wash and that you are pleased with your short haircut. Thanks for your feedback!

Rated 5 out of 5 stars

I love my hair Melissa at Timberlands…

I love my hair Melissa at Timberlands Chatters in Red Deer Is AMAZING

July 19, 2025
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Reply from Chatters Hair Salon - Timberlands

We're happy to hear that you had such a wonderful experience! Thank you for taking the time to share your positive feedback; we appreciate it greatly.

Rated 1 out of 5 stars

The stylist was fine, the store wasn't

The stylist was fine. However, there was another client in the store who was very loud and wouldn't stop talking. I asked to go to the modesty room and even with the door closed could still hear her booming voice and cackling. Her stylist never told her to take it down a few notches, nor did anyone from the front. It was grating and annoying. You staff need to be made aware that the soundproofing is poor and that when a client is being extremely loud to take it down for respect of other clients. Very disappointed.

July 8, 2025
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Reply from Chatters Hair Salon - Timberlands

We appreciate you taking the time to share your experience. We're sorry to hear the noise level impacted your visit, even in the modesty room. We will address the sound issue and remind our team to be mindful of all clients' comfort.

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