Alanna had cut my hair and she did an amazing job, after a few not so great haircuts I had trouble trusting people but she gave me everything I asked for and made it such a fun good experience, she wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time visiting chatters in Timberlands and my hairstylist Melissa, she was absolutely amazing. Great to meet her. She listened to exactly what I wanted offered amazing suggestions and my hair c... See more
Company replied
Always clean premises. Staff all friendly and helpful. Jonnie, my stylist, never keeps me waiting. Jonnie is very talented, tell him what you like and he delivers. Cutting short hair is an art, a... See more
Company replied
My 12 year old daughter, who suffers from high anxiety & ADHD went in, to have her ears pierced. Melissa the stylist & piercer, made her feel VERY comfortable & calm. She did the piercing with ex... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
500 Timberlands Drive, T4P 0Z4, Red Deer, Alberta, Canada
- +1 403-967-1257
4.7
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatters Hair Salon - Timberlands
We're so happy you enjoyed your time in James' chair. We enjoy hearing your feedback and hope to see you again soon!
Vanessa was so great with my little…
Vanessa was so great with my little girl for her first ever haircut ! 100% recommend booking with her, we will be back !
May 1, 2025
Reply from Chatters Hair Salon - Timberlands
Thank you for sharing your wonderful experience! We are thrilled to hear that your little one had such a positive first haircut experience with our stylist. We appreciate you recommending our services and look forward to welcoming you both back again soon.
Reply from Chatters Hair Salon - Timberlands
Thank you for sharing your positive experience. We appreciate your kind words and look forward to seeing you again soon
James does a fantastic cut
James does a fantastic cut, The lady at the front desk was wonderful, very approachable and bubbly;))
April 28, 2025
Reply from Chatters Hair Salon - Timberlands
We're so glad to hear you had a positive experience! We strive to provide excellent service and appreciate your kind words about James and the front desk team. We're committed to creating a welcoming atmosphere for all our customers.
Great spot to get your hair done in Red Deer!
James does a great job and always does exactly what I ask for!
April 28, 2025
Reply from Chatters Hair Salon - Timberlands
We're thrilled to hear about your positive experience with James. It's wonderful to know he consistently exceeds expectations and delivers on your requests. We appreciate your kind words and will share your feedback with him.
You have the wrong one email I don’t…
You have the wrong one email I don’t deal with you
April 25, 2025
Reply from Chatters Hair Salon - Timberlands
I'm sorry Bryan. We have a team working on it as we have removed your email from our system. Hopefully we are able to get this issue resolved for you
Reply from Chatters Hair Salon - Timberlands
We're so glad to hear that you had a positive experience. We appreciate your kind words about our stylist's ability to connect with your child.
Reply from Chatters Hair Salon - Timberlands
We're so glad to hear you had a positive experience! We appreciate your kind words about Vanessa and her expertise. We strive to provide excellent service and are thrilled that she exceeded your expectations.
Good customer service and hairstylist
Good customer service and hairstylist. I am happy with my haircut.
April 23, 2025
Reply from Chatters Hair Salon - Timberlands
Thank you for your kind words! We are thrilled to hear you enjoyed your experience with us. We strive to provide excellent customer service and haircuts, and we're glad you're happy with both.
Reply from Chatters Hair Salon - Timberlands
We're so glad to hear you had a great experience with Vanessa. We appreciate you taking the time to share your positive feedback.
Booked with Luc
Booked with Luc, he first cut my hair last summer and was amazing. He gave great ideas and suggestions but wasn't pushy. He's a little harder to get into since he only works mon and tues but that's ok.
April 21, 2025
Reply from Chatters Hair Salon - Timberlands
Thank you for your kind words about your experience. We're thrilled to hear you had such a positive experience with our stylist. We appreciate you recognizing his talent and ability to provide excellent service. We understand the challenge of scheduling appointments with popular stylists, but we're glad you're happy with the results.
Reply from Chatters Hair Salon - Timberlands
We are very sorry to hear about your negative experience. We value your feedback and will use it to improve our services.
James is by far the best hair stylist I…
James is by far the best hair stylist I have ever had. 10/10 haircut, 10/10 hair wash. Thank you James. :)
April 11, 2025
Reply from Chatters Hair Salon - Timberlands
We are so pleased to hear that you had such a positive experience! It means a great deal to us that you found your haircut and hair wash to be excellent. We strive to provide a high-quality service, and your feedback confirms that we're on the right track. Thank you for choosing us.
Reply from Chatters Hair Salon - Timberlands
We're thrilled to hear you enjoyed your haircut! We appreciate your kind words and wish you a happy and blessed Easter as well.
catering to the disabled was awsome and…
catering to the disabled was awsome and the way the hair dresser took cindy around in her wheel chair to show her all the products
April 14, 2025
Reply from Chatters Hair Salon - Timberlands
We are so happy to hear about your positive experience! We strive to provide a welcoming and accessible environment for all our customers. It's wonderful to know that our team went above and beyond to ensure Cindy had a comfortable and enjoyable visit.
Stylist was apprentice and did not…
Stylist was apprentice and did not achieve the hair cut preferred.
April 13, 2025
Reply from Chatters Hair Salon - Timberlands
We understand your disappointment with the haircut, I would love to get you back in with an elite level stylist to give you the cut you were hoping for.
Reply from Chatters Hair Salon - Timberlands
We're thrilled to hear you had such a positive experience! We're so glad you enjoyed your hair wash.
Hair fried
The service I was in for was a wash and style. First off, the guy I had was not friendly and non-communicative. I have blonde hair and when he washed it he didn’t use purple shampoo and his head massage was weak.
When he was blow drying my hair he used a round brush and put the blow dryer straight on it and I could smell my hair burning and see steam coming off. He did this in sections absolutely frying my fine, blonde hair.
April 12, 2025
Reply from Chatters Hair Salon - Timberlands
We understand your disappointment with your recent experience. It sounds like you had a less than ideal visit, and we sincerely apologize for that. We strive to provide a positive and enjoyable experience for all our clients, and we're truly sorry that your expectations weren't met. We value your feedback and will use it to improve our services.
Not the best
It was ok. Didn’t talk to my daughter at all, didn’t offer to curl or style her hair. Mediocre cut for $50 for a child.
April 11, 2025
Reply from Chatters Hair Salon - Timberlands
We understand your disappointment with the experience. We strive to provide excellent service and are sorry to hear that your expectations weren't met. We value your feedback and will use it to improve our services.
Reply from Chatters Hair Salon - Timberlands
We're so glad to hear that you had a positive experience. We appreciate your kind words about our team's friendliness and attentiveness.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.