I always feel happy walking into Chatters Westgate. The staff and space are welcoming. Shout out to Hisham. He takes great control over my hair! I left with a Fall colour refresh!
Company replied
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See what reviewers are saying
I love this location. I buy my products from this store and all the staff are super friendly and helpful. My stylist Hicham is amazing - He does great work and I enjoy his company. I have had a hard t... See more
Company replied
My stylist is very nice. She's friendly, and she gives a good cut. Reception is friendly and courteous. I find going upstairs for a cut ok now. But before I had knew replacement, it was a chal... See more
Company replied
Alicia did an amazing job on my hair! My hair was damaged from the last session, with a lot of breakage and hair fall, but she completely transformed it. Not only did I get the exact color I wanted, b... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
11517 Westgate Drive, #114, T8V 7H1, Grande Prairie, AB, Canada
- +1 780-532-9224
4.7
Excellent
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I got partial highlights everything was…
I got partial highlights everything was good about salon and all but my main purpose to get highlights was to blend my grey hairs she said partial highlights would help but it’s not. Most of my grey hairs are still visible.
May 10, 2025
Reply from Chatters Hair Salon - Westgate
Sakshi Modi,
We understand your disappointment that the partial highlights didn't fully blend your gray hairs as you hoped. We strive to meet our clients' expectations and are sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our services.
Koda was great!!
Koda was so easy to talk to, it’s such a nice job in my hair. Highly recommend!
May 11, 2025
Reply from Chatters Hair Salon - Westgate
Lara Oberg,
We're so glad you had a positive experience! It's wonderful to hear that you enjoyed your appointment and found easy to talk to. We appreciate your kind words and recommendation.
Always a great experience with Alicia!!
May 10, 2025
Reply from Chatters Hair Salon - Westgate
We are delighted to hear that you had a positive experience. We appreciate your kind words about Alicia.
Alicia was very knowledgeable as to…
Alicia was very knowledgeable as to what kind of haircut I wanted…a great job‼️
May 9, 2025
Reply from Chatters Hair Salon - Westgate
We're thrilled to hear you had a positive experience! It's wonderful to know you were happy with the haircut and Alicia's expertise. We appreciate your kind words and feedback.
I arrived and was immediately sat with…
I arrived and was immediately sat with my stylist. She was very considerate. Provided an excellent scalp massage and went over my needs thoroughly before starting
May 9, 2025
Reply from Chatters Hair Salon - Westgate
We're so happy to hear you had a positive experience! It's wonderful to know you felt heard and well-cared for. We strive to provide a relaxing and personalized experience for each client, and we're thrilled that your stylist was able to deliver on that.
I had a wonderful experience today at…
I had a wonderful experience today at the salon with Erika K. She is a lovely person who went above & beyond. Excellent service & would definitely recommend!
May 9, 2025
Reply from Chatters Hair Salon - Westgate
Thank you for your kind review! We are thrilled to hear you had a wonderful experience with us. We appreciate your recognition of the excellent service provided. We are so happy you enjoyed your visit and would definitely recommend us to others.
Samantha was able to fix my hair cut…
Samantha was able to fix my hair cut from another salon! Looks 100% better thanks so much!
May 5, 2025
Reply from Chatters Hair Salon - Westgate
We are so happy to hear that you are pleased with your haircut! We strive to provide our customers with the best possible experience. We are glad that you were able to get the look you wanted.
Uncomfortable
When I got there, I went to sit in the chair and there was still hair all over the floor and seat, I looked a little uncomfortable, because to me that is gross, and the hair stylist saw, said, "how did that get there" lol and didn't clean anything up still. I sat down because I don't like confrontation and the hair drape she threw over me had hair all over it as well. She washed my hair with freezing water, and it was such an awkward encounter. Saving grace, my haircut looked great, but the experience was just uncomfortable.
April 27, 2025
Reply from Chatters Hair Salon - Westgate
We understand that your experience was not what you expected. We strive to provide a clean and comfortable environment for all our clients. We appreciate you bringing this to our attention and will take your feedback seriously. We will address this with our team to ensure that our salon maintains the highest standards of cleanliness and professionalism.
Reply from Chatters Hair Salon - Westgate
We're thrilled to hear you had a positive experience. We appreciate your kind words about Frix and are glad you love your new style.
Hicham was great he new just how to fix…
Hicham was great he new just how to fix my hair. I would highly recommend
May 2, 2025
Reply from Chatters Hair Salon - Westgate
We're so glad to hear you had a positive experience with Hicham! We strive to provide excellent service and we're happy to know you were satisfied with his work.
Alicia was very nice and did the job…
Alicia was very nice and did the job well. Thank you for the service.
April 29, 2025
Reply from Chatters Hair Salon - Westgate
Thank you for your kind words! We're delighted to hear you had a positive experience and that you enjoyed your service. We appreciate you taking the time to share your feedback.
little to no consultation for…
There was little to no consultation for the hair cut and now I’m stuck with a haircut that was not what I was hot quite what I wanted.
April 22, 2025
Reply from Chatters Hair Salon - Westgate
We understand your disappointment with your recent haircut. We strive to provide a personalized experience for each client, and we're sorry to hear that your consultation didn't meet your expectations. We value your feedback and will use it to improve our services.
it was amazing the guy who did my hair…
it was amazing the guy who did my hair made me look majestic, i got just what i asked for. if you don't want to go bald go to chatters.
April 26, 2025
Reply from Chatters Hair Salon - Westgate
We're so happy to hear you had a great experience! It sounds like you were in good hands with our stylist. We strive to provide the best possible service, and we're thrilled you were satisfied with your results.
Great Stylist
I've been coming to this salon for the past 3+ years. My stylist never rushes and always does an amazing job for MY hair. I live 6 hours away from GP and will wait for an appointment with Hicham long before I will go anywhere else. Highly recommend.
April 26, 2025
Reply from Chatters Hair Salon - Westgate
We appreciate your kind words and loyalty! It's wonderful to hear that you've been a satisfied customer for so long. We're thrilled that you've found a stylist who understands your hair needs and provides such a great experience. We're proud to have Hicham on our team and are glad you value his expertise. Thank you for your recommendation!
Samantha listened to everything i…
Samantha listened to everything i wanted and my hair turned out amazing! Prices are great as well!
April 26, 2025
Reply from Chatters Hair Salon - Westgate
We're thrilled to hear you had such a positive experience! It's wonderful to know that Samantha was able to give you the hair you envisioned. We strive to provide excellent service and are delighted when we meet our customers' expectations. Thank you for sharing your kind words; they mean a lot to us.
She was awesome!
She was awesome and helped me with choosing the right style. Overall wonderful experience!
April 18, 2025
Reply from Chatters Hair Salon - Westgate
We're so happy to hear you had a wonderful experience! We appreciate you taking the time to share your positive feedback. We strive to provide excellent customer service and are glad you found our team helpful.
Reply from Chatters Hair Salon - Westgate
We're so glad to hear you had a positive experience. We appreciate your kind words about Erika and are thrilled you loved the result.
Reply from Chatters Hair Salon - Westgate
Thank you for your kind words! We're so glad you had a positive experience. We appreciate your business and look forward to seeing you again soon.
Erika did an amazing job taking my long…
Erika did an amazing job taking my long boring brown hair to a blonde layered shoulder length cut! Not only is my hair perfect, she is a delight to spend time with!
April 18, 2025
Reply from Chatters Hair Salon - Westgate
We are so happy to hear you were pleased with your new haircut! It's wonderful to know you enjoyed your time with your stylist and are thrilled with the results. We strive to provide our clients with the best possible service, and we are delighted that you were happy with your experience. We look forward to seeing you again soon.
Awesome
Awesome! I forgot her name but she’s really good. I heard she’s still an apprentice
April 18, 2025
Reply from Chatters Hair Salon - Westgate
We're so glad to hear you had a positive experience! We appreciate you taking the time to share your feedback. We strive to provide excellent service and we're happy to hear that our team member exceeded your expectations.
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