Chatters Hair Salon Reviews 66,826

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, friendly demeanor, and ability to deliver desired results, especially for challenging hair types. Many highlight the exceptional service, noting the personalized attention, engaging conversations, and the overall pleasant atmosphere that makes them feel comfortable and valued. The quality of the products and the user experience, from online booking to the final look, are frequently commended. However, some customers also noted occasional issues, such as delays in being seated for appointments. A few reviewers expressed dissatisfaction with specific stylists who they felt did not understand their requests, resulting in uneven cuts or styles that did not meet expectations. There were also instances where customers felt uncomfortable due to a stylist's attitude or perceived rush to finish the appointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, attentiveness, and talent.... See more

Service

Users describe positive interactions with service, highlighting stylists who are talented, kind, and... See more

Product

Customers had positive experiences with product, often praising the tailored results and the expertise of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are obsessed with the results, with some... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their visits... See more

Based on these reviews

Rated 5 out of 5 stars

This was my first time meeting with a hair stylist as I typically went to a barber. In my consultation with Erik, I learned a lot of incredibly helpful information about my hair type, hair care, and h... See more

Rated 5 out of 5 stars

I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Giulianna forever and she is the absolute BEST. Not only is she amazing with blondes, but she understands textured and curly hair like no one else. I have super curly hair and most... See more

Rated 5 out of 5 stars

For the past 3-4 years I have been fortunate to have Natalia cut, style and colour my hair. Natalia knows her stuff. Very knowledgeable about the various hair products too. I have seen Natalia coach... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

67K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Hairstylist Drew was a temporary…

Hairstylist Drew was a temporary foreign worker who worked at our local Chatters absolutely amazing Hairdresser, who was absolutely wonderful with my lady who was nonverbal and had a multitude of mental disabilities we need more individuals like him. He was denied permanent residency here, so we are sad that he’s no longer in the country.

July 10, 2025
Rated 5 out of 5 stars

Amazing color technique

I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my thin hair wouldn’t take to lightening, but Stephanie immediately put me at ease. She asked thoughtful questions, showed me color options, and really listened to what I wanted. She 1000% understood the assignment.

Stephanie’s expertise with my hair type and texture was evident from start to finish. The end result surpassed my expectations—bright, cool ash tones in the face-framing highlights, with rich, natural-looking low lights that add depth without weighing down my hair. My hair feels healthier and looks absolutely stunning.

If you’re looking for a stylist who truly gets the vision, communicates well, and delivers beyond what you expect, Stephanie is your person. I’m obsessed with the result and will definitely be back!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ohhhh my god

Ohhhh my god, what a haircut , damnnnnnn❤️❤️Thankyou Chelsea for crossing all boundaries to provide me the best satisfaction, it was my first time getting hair cut in Canada , I was so scared but thank God everything went so well even more than my expectations, I would definitely recommend Chelsea if you are ready to get superb haircuts❤️❤️

December 4, 2025
Unprompted review
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Reply from Chatters Hair Salon

We appreciate you sharing your wonderful experience! We're happy to hear that you enjoyed your haircut and that our team member exceeded your expectations. We're glad everything went so well and thank you for your recommendation!

Rated 5 out of 5 stars

10/10!!!

I’ve been going to Giulianna forever and she is the absolute BEST. Not only is she amazing with blondes, but she understands textured and curly hair like no one else. I have super curly hair and most stylists struggle to work with it, but she’s the only person who always gives me exactly what I want. My blonde always turns out beautiful, healthy, and soft, and she truly knows how to tame curls without sacrificing texture. I can’t recommend her enough, she’s literally so talented, detail-oriented, and consistently delivers results that are better than I imagined. If you want someone who really knows hair, go to Giulianna

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Loved my hair color

Loved my hair color! Negar was amazing

November 28, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're so happy to hear that you loved your hair color! It is great to know that you had an amazing experience.

Rated 5 out of 5 stars

Great personal service

Got my ears repierced as one of my ear piercings had grown over. Wonderful experience.

July 14, 2025
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Reply from Chatters Hair Salon

We're happy to hear that you had a wonderful experience getting your ear repierced. We appreciate you taking the time to share your positive feedback with us! Talking with the piercer she had the best time!

Rated 5 out of 5 stars

Adina is fantastic

Adina is fantastic! I really value her expertise when it comes to hair colour and styling. I had a wonderful experience at Chatters in Vaughan and I will definitely be back again!

November 19, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're happy to hear that you enjoyed your experience! It's great to know that you value the expertise provided for your hair colour and styling. We appreciate your positive feedback and look forward to seeing you again!

Rated 5 out of 5 stars

ALWAYS A GREAT EXPERIECE

ALWAYS A GREAT EXPERIECE. FRIENDLY KNOWLEDGABLE STAFF AND THE SCALP MASSAGE WHILE WASHING WAS A DELIGHTFUL SURPRISE. BEING A BUSY MOM OF 3 ITS NICE TO BE TREATED SO WELL. THAKS AGAIN.

March 23, 2025
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Reply from Chatters Hair Salon

We're glad you enjoyed your experience! It's wonderful to hear our friendly staff and JOVEN's scalp massage made your visit special. We appreciate you taking the time to share your feedback with us at Summit Chatters!

Rated 5 out of 5 stars

My daughters and I all love coming to…

My daughters and I all love coming to Chatters to see Jeffrey. He is the best hairdresser and takes time to ensure your hair is cut and coloured the way you want it. We always leave feeling amazing and looking great. I highly recommend Jeffrey at Chatters

November 14, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're so happy to hear that you and your daughters enjoy your visits! It's wonderful to know that you feel amazing and look great after your appointments. We appreciate your recommendation and kind words!

Rated 5 out of 5 stars

I always love my hair & esthetics…

I always love my hair & esthetics experiences at Chatters. Their staff are knowledgeable about products too.

April 11, 2025
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Reply from Chatters Hair Salon

We're so happy to hear that you consistently love your hair and esthetics experiences at Chatters! We appreciate your recognition of our staff's product knowledge.

Rated 5 out of 5 stars

Richelle is an incredible stylist she…

Richelle is an incredible stylist she did my hair cut and hair dye she did an amazing job better then i expected. She really cares about what she does her heart is in it. thank you so much and will definitely be referring people to you :)

November 14, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're so happy to hear that you had such a wonderful experience! It's great to know the stylist exceeded your expectations with your haircut and hair color. We appreciate your kind words and referrals!

Rated 2 out of 5 stars

Bad haircut, but great customer service…

Was probably the worst haircut I've ever received, especially since it was not even from one side to the other.
The staff were very nice and understanding when I went back, and got another stylist to even it out for free, however it was still very choppy.
I understand some staff are newer and are still learning, but I don't think that is worth $60 plus and a bad haircut.

October 3, 2025
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Reply from Chatters Hair Salon

Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.

Rated 5 out of 5 stars

I got my haircut from chatters by…

I got my haircut from chatters by Humara, and she did an excellent job! She was professional, friendly, and really understood what I wanted. I’m so happy with the result—highly recommend her!

October 21, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're happy to hear that you had such a wonderful experience! It's great to know that you felt understood and are so happy with your haircut. We appreciate your recommendation!

Rated 5 out of 5 stars

I am thrilled with my new look

I am thrilled with my new look! Richelle is an incredibly talented hairstylist whose Red Seal expertise is evident in every detail. She took the time to understand exactly what my hair needed, resulting in a phenomenal transformation—it genuinely feels alive and fabulous again. I am so impressed by her passion and dedication to her craft. The entire experience was impeccable, deserving a full 5-star rating."

November 8, 2025
Unprompted review
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Reply from Chatters Hair Salon

We're so happy to hear about your wonderful experience! It's fantastic that you love your new look and that you felt heard. We appreciate your kind words and are glad you felt comfortable. Thank you for your five-star review!

Rated 2 out of 5 stars

NOT THE COLOR I ASKED FOR AT ALL

I went in there with a photo (11 actually) of EXACTLLY how I wear my hair. I showed the stylist what color I wanted and showed her what I DID NOT WANT, from a BAD experience with a prior stylist (Not Chatters) before - who didn't listen to my request. I showed her EXACTLY the BLONDE I wanted. The end result was no where near what I asked for. She said "how do you like it" I replied "Not as blonde as I had hoped for" her response "Well, its my first time doing your hair" OH WELL THATS GREAT! Let me be your little experiment! I was too polite, gave her a good tip which I totally regret and came home and sent photos to my friends and told them what I paid and showed them what I got. ALL Horrified. And now I am going back to my regular Hairdresser (who was not well) and will have to PAY AGAIN to have him correct this error from a Junior hairdresser who doesn't even know how to texturize hair properly! Cutting hair at the bottom (making it shorter) is NOT texturizing it! I spoke to my AWARD WINNING Stylist and he was absolutely dumfounded when I told him how she texturized my hair! The color was NO WHERE near the BRIGHT BLONDE I requested! It was all one color almost, with virtually no definition of two tones of highlights as I had requested! EXTREMLY Disappointed! I was TOO POLITE TO TELL HER WHAT A TERRIBLE JOB SHE DID !

November 4, 2025
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We appreciate you taking the time to share your experience. We're sorry to hear the results did not meet your expectations and that the color and texturizing were not as requested. We value your feedback and will address your concerns with our team to improve our services. Please feel free to contact management at the salon, as we'd love the opportunity to address your concern in-person.

Rated 1 out of 5 stars

Very Disappointed with My Haircut Experience

I recently visited Chatters Shaire Salon for what I thought would be a simple haircut — just a straight cut and butterfly bangs. Unfortunately, my experience was extremely disappointing. I was directed to a stylist who, as I later learned, was fairly new. She didn’t seem to understand what I wanted, even after I explained and showed references.

The entire cut was done using just one pair of scissors — no layering shears, no texturizing tools — and despite my polite request for a bit of movement or texture (“comb sessions” as some stylists call them), she said that would all be done after the blow dry. However, after blow-drying, she simply said it was finished.

What I received was neither a straight cut (the ends are visibly uneven) nor proper butterfly bangs — they look nothing like what they’re supposed to. To make things worse, the price was surprisingly high for such a basic and unsatisfactory result.

I left feeling frustrated and regretful that I trusted the process. Unfortunately, I won’t be returning to Chatters. I expected at least a standard professional outcome for the price I paid, but this was far from it.

October 2, 2025
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We appreciate you taking the time to share your experience. We're sorry to hear that your haircut did not meet your expectations, especially regarding the technique and final result of your cut and bangs. We value your feedback and will address your concerns with our team to improve our service.

Rated 1 out of 5 stars

Clearly explained that I wanted my hair…

Clearly explained that I wanted my hair to be shoulders length with some layers. What I got is hair cut 2 inches above my shoulders. The manager was there. I paid Ashley for a colour , which is fine but the cut, again paid for,is terrible. Stoneroad Mall location
*Edit* Yes, you as the manager was there when the young man rung me through, I was visibly distraught not discontent, you said to me your hair looks crisp. Please dont worry about getting back in touch with me as your DM, who is quite a lovely person spoke to me and was very kind and professional.

October 30, 2025
Unprompted review
Chatters Hair Salon logo

Reply from Chatters Hair Salon

We appreciate you taking the time to share your experience. We're sorry your haircut was shorter than expected. As manager, I was in the store and wish you had spoken to me about your discontent. When we have more context we will be able to provide a resolution. I will be contacting you shortly.

Rated 5 out of 5 stars

Great cut and style!

October 13, 2025
Chatters Hair Salon logo

Reply from Chatters Hair Salon

Thank you for your review. We are happy to hear you were happy with your cut from Marlon. We look forward to seeing you soon

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