This was my first time meeting with a hair stylist as I typically went to a barber. In my consultation with Erik, I learned a lot of incredibly helpful information about my hair type, hair care, and h... See more
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Based on these reviews
I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely... See more
Company replied
I’ve been going to Giulianna forever and she is the absolute BEST. Not only is she amazing with blondes, but she understands textured and curly hair like no one else. I have super curly hair and most... See more
For the past 3-4 years I have been fortunate to have Natalia cut, style and colour my hair. Natalia knows her stuff. Very knowledgeable about the various hair products too. I have seen Natalia coach... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
271 Burnt Park Drive, T4S 0K7, Red Deer County, Canada
- 18778209365
- customerservice@chatters.ca
- chatters.ca
4.7
Excellent
67K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The stylist was shown a picture of…
The stylist was shown a picture of exactly what was asked and told to make it a bit longer. She didn't listen at all. She cut the curly hair way too short - as if she didnt know curly hair would shrink. If she didnt know how to cut curly hair she should have just said no. She completely butchered hair hair. His whole head of hair is uneven. Giuliana was the stylist. Maybe shes good for blow outs but not boys or curly hair.
October 28, 2025
Unprompted review
Reply from Chatters Hair Salon
We appreciate you taking the time to share your experience. We're sorry the haircut did not meet your expectations, especially regarding the length and unevenness. We will address this with our team to improve our service for curly hair and boys' styles.
Reply from Chatters Hair Salon
We're glad you enjoyed your experience. We appreciate you taking the time to leave us this wonderful feedback.
Shani is the best @chatters Sherwood…
Shani is the best @chatters Sherwood Park Mall. Live my hair cut and color
Love the cat lady 🥰
October 19, 2025
Unprompted review
Reply from Chatters Hair Salon
We're happy to hear that you enjoyed your haircut and color service. It's great to know you had a wonderful experience. Thank you for your positive feedback!
Subin - 5*s
It was my first time here, but i'll be back. Just a walking, but i think I lucked in... Subin was so nice and gave me a great cut.
September 25, 2025
Reply from Chatters Hair Salon
We're happy to hear that you enjoyed your first visit! It sounds like you had a great experience. We appreciate you taking the time to share your positive feedback.
The salon offers professional services
The salon offers professional services. Big shoutout to Vishma — a thorough professional and truly great at her work! I highly recommend Chatters Hair Salon for their excellent service.
September 19, 2025
Reply from Chatters Hair Salon
We're happy to hear that you find our salon professional. We appreciate your shoutout to our staff member and that you recognize their great work! We value your recommendation.
If I could have left 0 stars I would…
If I could have left 0 stars I would have I have been to lots of chatters salons in Canada I always use them but this one is with a doubt the worst I have ever been to they was so rude and ignorant the young lady who was doing my hair I asked her very politely if she could dry my roots as they was soaked wet even tho she had apparently finished that section of wot was supposed to be a bouncy blow dry it was straight and flat and when I asked she got so mad didn't want to finish it her boss was trying to talk her in to doing it I ended up having to dry my own hair even the boss was very rude and unprofessional
She was a young maybe asian/Chinese? Girl they made me feel very uncomfortable I wouldn't recommend going there !!
October 24, 2025
Unprompted review
Reply from Chatters Hair Salon
Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.
Great experience
Great experience, informed staff, friendly environment.
Professional interaction
September 30, 2025
Reply from Chatters Hair Salon
We appreciate you sharing your experience! We're so happy to hear that you found our staff informed and the environment friendly and professional.
My invoice in my email was 32.77
My invoice in my email was 32.77. However in my app I paid 36.16. I tipped cash. Did they add more at checkout?
The girl did not look impressed to be doing my granddaughters hair, so much so that I asked if there was a problem and if we should rebook with someone else.
Moving forward I'll be taking her somewhere else to get a trim.
October 15, 2025
Reply from Chatters Hair Salon
Tina,
So sorry you had such a negative experience. There is a $3.00 green circle fee added to every appointment and that is noted on each invoice email. Naomi will have a discussion with your stylist on the proper demeanour to exude during a service.
My experience with Erik was fabulous
My experience with Erik was fabulous. He was patient, receptive and unhurried as he expertly advised me on my hair color and curly cut. My 8 yr old with the tangled mess of curly hair also went to see him. It was another great experience. She loves her new hair cut and no more tears with brushing. Thank you! Thank you!
October 21, 2025
Unprompted review
Reply from Chatters Hair Salon
We're happy to hear that you had a fabulous experience! It's wonderful that you found the advice on your hair color and curly cut patient and receptive. We appreciate that your 8 yr old loves the new hair cut and brushing is tear-free. Thank you!
Went in for color showed the girl the…
Went in for color showed the girl the picture of what I wanted, came out with a 256.00 head full of red hair that I absolutely hate. First and definitely last trip to the bayers lake shop and probably Chatters entirely.
October 23, 2025
Unprompted review
Reply from Chatters Hair Salon
We appreciate your feedback and regret that your color service did not meet your expectations. Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.
Reply from Chatters Hair Salon
Thank you for your review!
Maria is very good!!
October 16, 2025
Reply from Chatters Hair Salon
We are happy to hear that you had a positive experience! Thank you for your feedback; we appreciate it.
Great place
I walked out of Chatters Hair Salon with an amazing head of hair that was cut and styled beautifully! Thank you
October 16, 2025
Reply from Chatters Hair Salon
We're happy to hear that you had an amazing experience and that you left our salon with a beautifully styled haircut! Thank you for your positive feedback.
Reply from Chatters Hair Salon
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Lorne is a master
Lorne is a master. He is an expert at styling my hair. The massage was relaxing and I always appreciate the final rinse to eliminate all the little pieces of cut hair. I feel beautiful after my appointment.
October 16, 2025
Reply from Chatters Hair Salon
We're happy to hear that you feel beautiful after your appointments. It's great to know that you appreciate the massage and final rinse. Thank you for sharing your positive experience!
It’s always a pleasure sitting in the…
It’s always a pleasure sitting in the chair chatting with Shayna.
October 16, 2025
Reply from Chatters Hair Salon
We're glad you enjoy your time with us! It means a lot to us that you appreciate the experience. Thank you for your feedback.
Always awesome!
October 16, 2025
Reply from Chatters Hair Salon
We're so glad you had an awesome experience! We look forward to seeing you again!
Reply from Chatters Hair Salon
We're happy to hear that you enjoyed your recent haircut and found our service friendly. Thank you for recommending us; we appreciate it!
Jen is just the best at what she does
Jen is just the best at what she does, I always love my hair!
October 16, 2025
Reply from Chatters Hair Salon
We're so happy to hear that you always love your hair! Thank you for sharing your positive experience; it means a lot to us.
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