Cheapflights Reviews 

67
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

However I would advise that you don't actually book with any of the providers/options given as there are usually hidden costs and it can be difficult to get a full refund (Even when it was the provide... See more

Rated 2 out of 5 stars

I will never book with you people again. We found out AFTER we had made the bookings that all the costs were automatically converted into US dollars, therefore costing us much more than we could affo... See more

Company replied

Rated 2 out of 5 stars

Saw that the cheapest flight to Wellington fromTauranga around the time we wanted to fly was $69. Filled in all the details and attempted to book using my VISA card. It was refused, as despite being i... See more

Company replied

Rated 5 out of 5 stars

Our booking was made and we received regular updates that keeped us fully informed. On departure we had no hassle, as everything went just like clockwork. We enjoyed the whole experience. Well done Ch... See more

Company details

  1. Travel & Vacation

Written by the company

Currently Cheapflights is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.Cheapflights.co.nz/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at Cheapflights is to help people experience the world by creating their favourite travel tools. With every query, Cheapflights searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

67 reviews

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2.7

All reviews

(67)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Site gives you a deal then you go to…

Site gives you a deal then you go to deal and its twice the price.

November 21, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Deborah,

Thanks for leaving us a review.

Prices and availability changes do happen.

Please share more detail with us at https://www.Cheapflights.co.nz/support and we'll check it out.

Best,

Robert
Team Cf

Rated 3 out of 5 stars

I am only after full service flights…

I am only after full service flights but have to wade through all the budget flights not knowing that is what they are! A better selection criteria is required. Also multiple currency.

November 14, 2018
Unprompted review
Rated 1 out of 5 stars

Cheap but worthless. Not recommended

Cheap fare but unable to complete booking. You get what you pay for!

October 22, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Marcus,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels. Therefor we cannot assist you on booking.

You can use Cheapflights to search, and once you’ve done your flight search and have all your results, please click on the blue ‘View Deal’ box to be redirected to the booking site.

If you need booking assistance, please contact the company offering the booking option you are interested in.

Best,

Robert
Team Cf

Rated 2 out of 5 stars

I thought the price advertised was real…

I thought the price advertised was real price to pay didn’t realized we have to pay seats as well and you cant refuse to decline payment for seats as it won’t process for ticket itself, you will end up paying more what a trick!

October 19, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel search tool dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes.

However, you'll need to check non-mandatory fees such as seat selection, baggage and meals before you book your flight with your chosen airline or travel agent.

These fees normally show up as you go through the process of booking and paying for your flight. Please note, all fares are subject to availability.

Best,

William
Team Cf

Rated 1 out of 5 stars

I was charged twice and I cannot find…

I was charged twice and I cannot find my itinerary. It wasn’t emailed to me?

October 17, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Sally,

Thanks for leaving us a review.

Cheapflights is not a travel agent and we do not sell tickets directly; we are a travel comparison website dedicated to providing you with competitive online prices available from airlines, online travel agents and hotels.

Upon selecting a travel option to reserve you leave our website and we no longer have insight into the reservation or service details.

For further assistance and to verify the possibility of refunds you will need to contact the provider whom you completed the reservation through.

Please check your email confirmation or credit card details for provider information and contact their service center directly.

Best,

Robert
Team Cf

Rated 1 out of 5 stars

I have used cheap flights in the past n…

I have used cheap flights in the past n have never had a problem but this time I was truly disappointed. I booked the flights in NZ dollars on purpose so I would get a receipt in the same currency but when I received the invoice it was in US $. At the time I questioned this but did not get a satisfactory answer. The e.ticket took over a week to come through even though the money went out of our bank very quickly. This was a concern as we did not know if we were even going to get our tickets.We have just got into Hong Kong to find that our flight was cancelled to Manila. We are now on a later flight which does not suit us as we are attending a conference n will be missing the first day of it.. No one from the airline or cheap flights bothered to advisor us of the change. I have gone back through my emails n I definitely had not been advised.
I am truly disappointed n after this trip will probably never use cheap flights again or fly with Cathay Pacific.
I have had no apology or compensation from both cheap flights or Cathay Pacific.

October 16, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Annette,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

It seems that you had a bad experience with one of our partners.

Cheapflights does not have insight into your booking details. You'll need to keep working with the company servicing your booking for further assistance.

Keep in mind, that while the search results will be displayed in your chosen currency, Cheapflights does not set the final payment currency, and you should always double check this currency, reservation details and policies prior to booking once redirected to the selected provider's website.

If you have further concerns/questions, feel free to reach out to our support team at:

https://www.Cheapflights.co.nz/support

Best,

Robert
Team Cf

Rated 5 out of 5 stars

Excellent

I haven't booked yet, however easy to use and I will be booking at some point soon.

October 12, 2018
Unprompted review
Rated 2 out of 5 stars

Nothing available for the dates I…

Nothing available for the dates I wanted.

October 6, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Jo,

Thanks for leaving us a review.

Can you please share more detail with us at www.Cheapflights.co.nz/support?

Screenshots are always helpful.

Best,

Robert
Team Cf

Rated 1 out of 5 stars

Tired to change return flight customer…

Tired to change return flight customer service difficult to understand, the secure payment system was down was supposed to be transferred to another person and was returned to beginning so after 28 minutes gave up and was forced to buy a new ticket.
Was very disappointment in the service

October 4, 2018
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello,

Thanks for leaving us a review.

Keep in mind that Cheapflights is a free search tool. You can use Cheapflights to search and then we direct you to the booking site for making your reservation.

It seems that you were having a bad experience with one of our providers participating in our search results.

Feel free to share more detail with us at www.Cheapflights.co.nz/support

We'll have a closer look at your report.

Best,

Robert
Team Cf

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