Cheaplaptopcompany Reviews 

Laptop arrived a few days early, however this was the only positive thing about this experience. As I opened the box I noticed what looked like crumbs or leftover food all over the laptop/ keyboard. The OS is slow and buggy. Battery has just died, 1 week after buying it. SO now the only way it can work is plugged in , constantly charging, making it useless if I need to take it out somewhere. Customer service - non-existent! They don't answer the phones. Once you paid - that's it, you've been scammed and you'll never see your money again.

Avoid at all costs!!

Avoid this company like the plague! I ordered a dell laptop from them with windows 10 and paid for upgrade of McAfee anti virus! Laptop arrived very quickly but was totally rubbish! The keyboard was sticky and when I switched it on it wanted a registration number for the windows as it appeared to be loaded with a copy and not an original version! McAfee was not installed nor did I use the code to install! I emailed several times no reply! No one ever answers the phone! Eventually they supplied me with a return address insisting on a tracking number! No return walk-ins allowed even though the address is less than 3 miles from my home!i had to pay a courier to deliver it probably just around the corner! I have today received a full refund after threatening to report them to trading standards and lodge a complaint with PayPal! I have never dealt with such a scam company such as this! Please do not use this company!! If I could have given no stars then I would have!

I would never use this company again as they are totally fraudulent & don't honour their warranty. I shopped around as I had been scammed on my last laptop so I was adamant I wanted a twelve month warranty. The laptop arrived & the keyboard was dirty. Within 4 months there were 4 faults on it so I emailed them & asked them to sort it out under their warranty agreement. I never got a reply. I must have sent half a dozen emails & never received a reply to any of them. I tried ringing them & got the message that they would ring me back but they never did. I can't remember now what happened with that computer but I am not using it anymore. It's joined the other dead laptops in the graveyard that is my dead laptop cupboard. I've just bought an Acer Aspire through Laptops Direct & I am very happy with it.

Like many others I wish I had read the reviews before purchasing a 'refurbished' laptop from this company.

The bad points:
Laptop was very dirty, not even been cleaned let alone refurbished.
Display screen had many faults, flickering,black vertical lines during boot-up, yellow shadow/outline on any white images.
No webcam although advert said it would have one.
Something loose (as screw or something) rattling inside the laptop.
Microsoft Office not supplied although paid for.

The good points:
Laptop arrived in super quick time.
Called Support and explained the issues.
Support offered to send me a replacement laptop and MS Office 'key'
"No thanks, i'll have a full refund under the 14 day no quibble".
Received an e-mail within 5 minutes with a prepaid return label.
on-line tracking of parcel all the way to destination.
Full refund received within 7 days.

We bought several "refurbished" laptops and have had more than one bad experience. One Latitude laptop was faulty, they replaced it with another that had a bent screen - I needed to use it so gave up and accepted the replacement. Worse, we had another Latitude that failed under warranty and we could get no assistance whatsoever. We ended up paying our local chap to repair it as it was less hassle and my wife needed to get on with her work It is very depressing that these sorts of companies exist and folk keek giving them business.

After ordering the upselling began quickly ... Office , Antivirus etc.

Laptop took an age to arrive and when it did was incorrect specification.

Tried to use but had an end of life battery which continually shut down the machine ; service tag indicates it was originally registered in Sweden,

Had to return and DID receive a full refund but the delay, e-mail only communication etc was a great sense of frustration.

Hurt me and my business . avoid.

Prompt delivery, but it looked like a used computer, keyboard and surrounds were sticky and the USB ports we’re partially taped up. No paperwork or anything. No attempt to spruce up. It wasn’t cheap either. Still I hope it works ok - let’s see.

I had reservations because I bought before I checked the reviews. I was pleasantly surprised, i communicated mostly over email but they always got back to me, the laptop was excellent quality, the speed exceeded expectations too. I would use again, thanks guys 👍

Unfortunately by the time you have read this it may be too late for most of you to avoid being scammed like me. Firstly the website for the Cheap Laptop Company is all very professional. They also go by other names; Mycheaplaptop, bargainlaptopsonline and grabalaptop. In hindsight the reviews on their website were self-approved and not independent as is the case Trust Pilot. After having purchased a DELL laptop and paid in Full I began to smell a rat the next Day when James “AKA Hafeez Ahmed” emailed offering me “Microsoft Word, Excel, Powerpoint or Outlook” for a special price. I said “no thanks”. Not to be put off James sent another personalised e-mail the following day asking “Do you want to add Virus Protection to your laptop for another special price”

I knew I was sunk then as he clearly hadn’t got product I purchased and was playing for time. (Most likely he went looking in the nearest skip) The website was a giveaway in hindsight that there is always only one product remaining. It’s the act now or miss deal strategy. This guy James “AKA Hafeez Ahmed” is good and knows how to push sales over the line. Take my advice, for another £50 you would buy a brand new laptop in a sale rather than the clapped junk these guys advertise.

You also get the following pop-up advert “Get a £10 discount on your next order today...Please Enter your email to get your discount code now.” Yes I fell for this too and got a further £10 off the sales price of junk laptop. You want to trust what you see in front of you however the old saying is true, “if it seems too good to be true it usually is! These guys don’t respond to e-mails except it relates to a sale! When you take the bait you are sunk! I reckon this company in its various reincarnations is making a small fortune. Trading Standards, PapPal, your Bank, Ombudsman and Solicitor are a waste of time for recourse. The only way to hurt these scammers is to notify HMRC which I have done. They fear HMRC as they can actually take money off them.

Thanks to Sarah who noted on 23/10/17
“James who emails is actually Hafeez Ahmed and the business is registered at: Greengate Business Centre, 2 Greengate Street, Oldham, OL4 1FN. According to their tax return this year, he earns less than £100 and is exempt from tax. Strange because my laptop cost £275 - I say my - it didn't actually get delivered! 23/10/17”

Don’t have anything to do with lining pockets of James AKA Hafeez Ahmed and purchasing from this SCAM outfit. Furthermore I would also fear these guys have the potential to put malignant software on these machines given their trustworthiness. Now imagine accessing your bank account using a laptop supplied by James AKA Hafeez Ahmed!!!

They create a fraudulent delivery references with a legitimate delivery company. When you input the reference all you get is no information available. After a week went by I contacted the delivery company and they confirmed a delivery reference had been created but no package was ever delivered to them. Another way James has of dragging things out and giving impression something is on its way.

After contacting these Cheap Laptop Company to cancel my order and demand full refund I received no response. I contacted PayPal who I must say were very helpful. They raised a dispute and have given company deadline to respond. I am awaiting on the outcome at present. Under no circumstances deal with this company as they are complete fraudsters. My mission is to teach James “AKA Hafeez Ahmed” a very expensive lesson for being so dishonest. HMRC will be onto him for VAT and tax evasion. I have already had discussions with HMRC and they were delighted with information given prominence of this company online. I am also in process of highlighting this company to the Irish Revenue Commissioners as they have an Irish address linked to their Scam Website. Watch this space!

Reading the other reviews after I ordered the laptop I was a bit worried, but maybe I was lucky as the laptop arrived promptly and was as advertised. Haven't had any troubles with it yet so can't complain.

Sent a broke laptop then made me pay to send it back

I have ordered a laptop; I have received it quickly. It was not to my expectations however, I have got a reply straight away to my email, I have called their tech department and they resolved the issue very quickly. I have seen a lot of negative reviews on this company customer service and I thought it was a bit unfair because the customer service is actually good; they reply by email only, true, but they do reply and help out very quickly.

This company is an absolute joke, I've been in IT for over 30 years and I can honestly say that this is the worst company I have ever dealt with, their laptops are rubbish the 1st one I got had an error on arrival, died completely a few days later, I tried to call them but got nothing, they refuse to talk to customers apart from on email. 2nd one they sent me was the wrong spec, so the 3rd one arrived I decided to do my own checks on it and found that there were errors on the disk, something that should be part of their initial checks before sending a laptop out!!
DO NOT BUY ANYTHING FROM THESE COWBOYS!!!
YOU WILL BE LEFT TOTALLY UNSATISFIED AND OUT OF POCKET!!!

I've had two laptops from these guys and both are going fine. Spent a bit more on the second once so I have opted for the 2 year warranty.
Had the first one for 6 months now, and no issues at all. Opted to put a new battery on that one.
Second one going well, had that 2 weeks.
Both orders arrived in time and well packaged. Must admit I was a little worried when I hadn't heard anything for nearly a week after ordering but got a response after emailing and laptop arrived soon after.
People tend to only review after something goes wrong, so hope this helps balance things a bit...no probs here!

Do not use this company at all. they sell laptops with extented warranty and then take days to respond; ask for the laptop to be shipped to them and return the laptop without fixing it. then ask the customer to send the laptop at their expense again - playing the game with us. Awful customer service from David -

Avoid Avoid this company

Avoid this company at all cost. The battery on the laptop I bought from this company kept on saying, "Consider replacing your battery". When I emailed to the company, I was told it was a generic message! The battery is fully charged then after few minutes of checking my emails, it went down quickly to 7% that needs charging frequently.

Cannot complain, despite all the bad reviews I have to say I have no complaints I recieved the laptop (a little older than what I envisaged but its reconditioned and works well)1 day late which is why Ive only given a 4 then there was no bag but I recieved that the following day, all my emails were answered promptly, T&C state the warranty doesn't include the battery life and batteries can be replaced, I would use the company again

Despite the negative reviews I bought two Dell Laptops for my grandsons.

They arrived on time and I order. So far no negatives, but as this is very early days I won't give a higher rating.

Very bad service. We received laptop with no webcam. They contact number not working and nobody respond to emails.

Again wished I’d read this first, ordered a laptop paid extra for three day delivery no show after 4 days chased via email no reply phone never picked up.
Paid by MasterCard through PayPal. Is it possible to get a refund and how do you go about it. Dealt with someone who signed emails as James.
I am contacting trading standards on Monday nd master card have been notified.