CheapOair.ca Reviews 7,470

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional attitude, making the booking process smooth and easy. Many people highlight the exceptional customer service, noting that agents are knowledgeable and provide detailed explanations. The overall service is often described as excellent, with consumers appreciating the efficiency and user-friendly experience of the online booking system. However, some customers also noted issues with pricing, mentioning that the cost of flights sometimes increased during the booking process or that additional fees for services like seat selection were not clearly communicated. A few other people also felt that customer service could be unhelpful in certain situations, particularly when trying to make changes to existing bookings.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, patience, and... See more

Booking process

Consumers find the booking process to be a positive experience. Many customers report that booking was easy,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being polite,... See more

Price

People report ambiguous experiences with price. Many customers found good or reasonable prices, with some... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction, praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All steps were completed successfully, however I was dealing with an agent from India. He was very patient with me and did his best to allow me to understand for which I am very appreciative. I am hea... See more

Company replied

Rated 4 out of 5 stars

Everything was going great until I had to pay and then it wouldn't take my payment info. I called support to find out why and he informed my that the price of the flight had gone up while I was trying... See more

Company replied

Rated 4 out of 5 stars

My original online booking gave me alternate dates however I didn’t notice till after I had booked. It cost me much more to book on the date I wanted.

Company replied

Rated 4 out of 5 stars

You gave easier access to your information. The booking process was much easier, and you offered a better deal. No lengthy wait for human assistance.

Company replied


Company details

  1. #5 of 5 best companies in Travel Aggregator
  2. #17 of 18 best companies in Travel Agency

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.ca!

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Can’t see my bags in my conformation.

Can’t see my bags in my conformation.
Carry on and check in bags
Flying on may 21st

May 15, 2026
CheapOair.ca logo

Reply from CheapOair.ca

Thank you for your feedback. Our agents have assisted this reviewer regarding the baggage allowance concern.

Rated 4 out of 5 stars

ADVISED ME THAT I MAY PAY A HIGHR PRICE…

ADVISED ME THAT I MAY PAY A HIGHR PRICE IF I WAIT TOO LONG FOR BOOKING THE SAME DATES.

May 15, 2026
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Reply from CheapOair.ca

Thank you for your feedback. Airline airfares are constantly changing based on availability and demand and prices are not guaranteed until purchased. We appreciate you taking the time to share your experience.

Rated 3 out of 5 stars
CheapOair.ca logo

Reply from CheapOair.ca

Very sorry to hear that. If you need any clarification or assistance, please contact our representatives. We will be happy to help.

Rated 5 out of 5 stars

It does not give me the option to…

I have been using Cheapoair for many years, and it has been very good, I never had any problem. it very trustful page to look for trips. this time It does not give me the option to register a suitcase with a fee. but it might be the airline.

May 13, 2026
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Reply from CheapOair.ca

Thank you for your feedback. We are sorry to hear this. We do provide the option to add baggage when booking reservations online that may have been missed or overlooked. You if you need assistance with adding baggage, please contact our representatives. We will be happy to help.

Rated 1 out of 5 stars

no terminal info

no terminal info

May 14, 2026
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Reply from CheapOair.ca

Please check your terminal and gate information with the airline directly at least 24 hours before departure. Thank you for your feedback.

Rated 3 out of 5 stars

After trying 3 times to book in online…

After trying 3 times to book in online I find there is an additional charge - not pretty.

May 14, 2026
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Reply from CheapOair.ca

We appreciate your feedback. We appreciate you taking the time to share your experience. If you have any questions regarding billing charges, please contact us. We will be happy to help.

Rated 5 out of 5 stars

Good assistance

May 14, 2026
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Reply from CheapOair.ca

We appreciate your feedback and are happy you had a good experience with our service.

Rated 5 out of 5 stars

Very happy so far

Very happy so far, we booked two tickets for our parents very smoothly and I appreciate the professional, kind and respectful attitude of Mr. Jovane. brother you are a gentleman. Thank You

May 14, 2026
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Reply from CheapOair.ca

We are delighted to hear that booking tickets for your parents was a smooth experience. We appreciate your kind words about our team's professional and respectful attitude. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good service fast and easy

Good service fast and easy

April 2, 2026
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Reply from CheapOair.ca

We're glad to hear our service was good, fast, and easy for you. We appreciate your feedback.

Rated 5 out of 5 stars

It's my second time doing it and I'm…

It's my second time doing it and I'm really happy about it

May 13, 2026
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Reply from CheapOair.ca

We are so happy to hear you had such a wonderful experience with us again! We truly appreciate your kind words.

Rated 1 out of 5 stars

your agent book a return ticket about…

your agent book a return ticket about two weeks now and he book it in separate ticket .and now the name is wrong and waiting for over two weeks to get it correct and still not correct.

May 13, 2026
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Reply from CheapOair.ca

This is being reviewed.

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