CheapOair.co.uk Reviews 687

TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through... See more

Rated 5 out of 5 stars

Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to r... See more

Rated 1 out of 5 stars

Litterally fraudulent. Advertised one price. Charged another. Charged us 4x the price displayed because secretly behind the scenes without updating the payment page they claimed a "flash sale"... See more

Rated 1 out of 5 stars

Very disappointing really. Several e-mails, a couple of phone calls, the last one promising a further call in 2 or 3 days [but nothing heard in the last 10 days!] j Telephone numbers given on uk websi... See more

Company replied

Company details

  1. Travel Aggregator

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.co.uk!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

687 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Couldn't get through with…

Couldn't get through with payment...was stock and timed out. This happened several times. Why can't I use your app ...or give me a new. That app worked good for me. That website is not working good. I'm a multi traveler going Europa ,US and Caribbean

July 30, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

The APP has since been updated, and there should be no problems going forward.

Rated 1 out of 5 stars

I have pad experience 2 time

I have pad experience 2 time
I call the customer service to make compline but still no body answer also yesterday day I pought my ticket but the flight I t has been canceled no body Compensation my money back so this last time to deal with your company I will till my fans about my silly problems to avoid your company

July 23, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

According to the airline, they had a last minute cancellation on a connecting flight where they advised the customer there was nothing for that day, but if he were to stay in a hotel, he can submit the receipt to Swiss air for reimbursement. CheapOair was never contacted by the airline or the customer regarding any cancellation of these flights due to the airline assisting at the airport. Our apologies for any inconvenience.

Rated 5 out of 5 stars

Derrick was super efficient

Derrick was super efficient, kind, and went the extra mile. Excellent customer service and great salesman as well! He reassured me that 53 min layover time in Houston to make it to my connectimg flight was more than sufficient. And that is why I purchased the ticket. I am holding you to this! Good experience...

July 21, 2018
Unprompted review
Rated 3 out of 5 stars

I’m not too happy with my dealings…

I’m not too happy with my dealings because on their website I get a very good deal on my flights but when I phoned them the price quoted was far higher than on the website. Although they say that the fare has changed within minutes but the same fare remains on their website for whole week even after I had booked my ticket at higher fare. I still need to know why I’m quoted a higher fare than the cheaper fare on your website?

July 16, 2018
Unprompted review
Rated 5 out of 5 stars

They were great

They were great. They went out of their way to understand the difficulty I was having booking my flight and gave me alternatives to help me. I appreciate their effort.

June 15, 2018
Unprompted review
Rated 3 out of 5 stars

Website problems cancellation fees

website indicates free cancellation within 4 hours rep argued it didn't refused to refund 25pounds.2nd rep more helpful actually looked at the website and concurred. I cancelled flight told 2weeks for refund unacceptable as you take payment immediately an immediate refund should be possible

June 6, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

The refund can take upto that long mainly because once it's canceled it has to go to the airline accounting system who verifies that the ticket is actually okay to refund. So by the time we process the request, send it to the acct. firm, they process it,and send to the airline to refund the ticket, the time frame can be 2 weeks. Also, the 25pounds has been refunded.

Rated 1 out of 5 stars

never was as bad as this time

May 30, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

Ahmad, our apologies for the inconvenience you went through with getting your credit card processed. Not sure why it continued to decline, but in the end, it did get fixed, and your tickets got issued. We appreciate your business, and working on a smoother process for handling these cc related issues.

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