CheapOair.co.uk Reviews 687

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through... See more

Rated 5 out of 5 stars

Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to r... See more

Rated 1 out of 5 stars

Litterally fraudulent. Advertised one price. Charged another. Charged us 4x the price displayed because secretly behind the scenes without updating the payment page they claimed a "flash sale"... See more

Rated 1 out of 5 stars

Very disappointing really. Several e-mails, a couple of phone calls, the last one promising a further call in 2 or 3 days [but nothing heard in the last 10 days!] j Telephone numbers given on uk websi... See more

Company replied

Company details

  1. Travel Aggregator

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.co.uk!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

687 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

You need your wits about you with this lot

The website warned, luridly, that name on flight ticket must match exactly name on ID documents, allowed me to fill in my full name (which as is well known is what you find on your UK passport), then omitted my middle name in the booking. I was directed to sort this out with the relevant airline - there was no option to correct the omission through the agency - and fortunately I was able to do that at no extra cost, apart from the cost in time to do it and in stress. What if I had not noticed the discrepancy?

May 14, 2018
Unprompted review
Rated 5 out of 5 stars

I travel worldwide

I travel worldwide, and CheapOair has been 100% reliable. I’m proud that it’s a Canadian company, because I lived in Canada for 21 years, and if there’s one thing Canadians do well, it’s aways try to provide good service.

May 8, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding Company

Extremely user friendly website. Exceptional value for money and most importantly if you have a problem which I did with my middle name not being on the travel itinerary, an outstanding ,friendly and professional customer service who answer calls promptly and give very clear and precise feedback.
Outstanding 10 out of 10. Would highly recommend this company.

May 5, 2018
Unprompted review
Rated 5 out of 5 stars

You were very helpful When my flight…

You were very helpful When my flight that was to be booked had been taken You were able to put me on the same flight For a small extra cost Also your communicator was very polite And easy to understand You also found a cheap flight Return for me And for a short time journey Which otherwise would be long !

May 2, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service the chat line is very…assessable for deaf people first class service too

Excellent service the chat line is very assisble for Deaf people who cannot use a phone. But not all Deaf can read English it would be great to have a commmunicater on that. Maybe in the future.
I was so impressed with your service was absolutely fantastic. I first ever to use chat line. The staff were so helpful too. I felt so relieved too. I will certainly recommend others to use it.
I want to say thanks ever so much for all your kind help with everything.

April 17, 2018
Unprompted review
Rated 5 out of 5 stars

I always receive a good customer…

I always receive a good customer service whenever I call in and even so I am blind the staff make me feel like am not and treat me with respect
So that is why I keep coming back to this company
I love it
Thank you cheapoair

April 16, 2018
Unprompted review
Rated 1 out of 5 stars

Cancelled seat reservation

I paid for a seat and it was cancelled by Cheap air. Hiw will I be assured of a seat on my upcoming flight to Vienna?

April 9, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

Harriet, seats must be assigned at the time of checkin with Austrian airlines. At times they only allow a small percentage of seats to be assigned ahead of time. Please checkin at least 24 hours prior to departure to obtain your boarding pass, and seat assignment.

Rated 3 out of 5 stars

As a result of finding myself coming…

As a result of finding myself coming across a glitch as part of the payment process, Cheapoair was very helpful when trying to sort out the problem.

The downside, it can take a while in getting through on the telephone.

March 16, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look