The rate is higher than the Trip.com at the same timing . The same seat selection with Trip.com is free but yours needed to pay additional $18 if selected. I therefore have to forgo sitting together... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
CSG-8099682 Cancellation request I made a cancellation request on 28 Aug 2025 via call to customer service. During the call, it was mentioned that the full amount will be refunded to me if the ca... See more
Company replied
I booked for air tickets from Singapore to Sydney. I have some issues on my SQ tickets as the ticket is not issued . My Scoot ticket is issued but I had some luggage issue. When I tried contacting... See more
Company replied
Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
3.4
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I'm very satisfiation.
January 17, 2026
Reply from Cheaptickets.sg
Thank you for the great review, Mohd Husien! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
Price is cheaper and very easy to book
Price is cheaper and very easy to book. No need to fill up so many details. I booked air tickets for my 11 persons all done within 15 mins. So Amazing! My favorite choice from now.
January 12, 2026
Reply from Cheaptickets.sg
Thank you for the great review, Chutinan! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
These idiot try to suck you into there…
These idiot try to suck you into there scam. They offer flights at cheap prices and then try to hind behind small print. Watch Out
January 5, 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Freedom,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you.
Kind regards,
Peter
CheapTickets
Reply from Cheaptickets.sg
Thank you for the great review, Anthony! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
off-course the price is good
December 20, 2025
Reply from Cheaptickets.sg
Hello Wahidah,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
Reply from Cheaptickets.sg
Hello Annadurai,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
Reply from Cheaptickets.sg
Thank you for the great review, Kim Ming! We look forward to seeing you again soon on our website.
Kind regards
Muyeenuddin | Customer Service
CheapTickets.
Easy to book
November 28, 2025
Reply from Cheaptickets.sg
Hello Fifygoth,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
False refund service, dont pay additional
Their customer service for changing a flight booking is bad. Don't trust their refund claims, I submitted a refund claim with evidence of recent bad weather in Sri Lanka but they still demand for proof of government announcements, developing countries dont have such an organised system. Even after attacking all required documents, keep asking for more amd more documents. I ended up buying from Trip.com
November 30, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Tania Ann,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you..
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Bad customs
Hi, your customer service/online agent said will get back to me but nothing happened. No call no emails.
Basically Jeju Air said they will refund my return ticket for CSG-8216658, as I couldn’t board the flight when I reached the gate and they had unloaded my luggage.
Was delayed at the customs due to long queue, plus unnecessary checks as asked me to open almost everything that I was going to carryon the plane, my 3 instrument cases, and belongings etc.
When I reached the boarding gate they said they closed and asked to book another flight back to Singapore
November 17, 2025
Reply from Cheaptickets.sg
Hello Kaiyi,
Thank you for sharing your feedback.
I'm sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Be aware about buying tickets and its T&Cs...there may be a big surprise when you want to change ticket due to unforeseen situation!
I recently booked a flight ticket via cheaptickets from Singapore to Calcutta return. Paid about SGD 742. Later for an emergency I wanted to change by return date from 31st Dec to 21st Dec. I went to the platform portal that allows one to manage ticket changes. It then led me to a chat agent. He informed that I will need to pay SGD 26 for Airline Changes + SGD 138 for admin fee + airline current price difference. It was all okay until this. Then the agent returned saying the change few is SGD 892. I checked online for a new one way ticket which was SGD 381. The agent could not help me further as probably how cheaptickets arrangement work! I then bought a new one way ticket at SGD 381 directly with the airline and left my original ticket with cheaptickets unaltered. I will be careful about buying tickets next via agent portal!
November 15, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Sabyasachi Goswami,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Easy booking processes
Easy booking process with competitor and also with clear ticket coverage such as check in bags.
November 11, 2025
Reply from Cheaptickets.sg
Hello Chee,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada | Customer Service
BudgetAir
Wish tickets can be given earlier than…
Wish tickets can be given earlier than 48 hours wait
November 10, 2025
Reply from Cheaptickets.sg
Hello ,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Smooth and easy
October 24, 2025
Reply from Cheaptickets.sg
Hello Catwong,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Budgetair Customer Service
Cheaptickets
Very lousy customer service
1) Very slow or no response to my query raised.
2) Not answering to the question raised.
3) No transparency in giving refund details, making me feel I was shortchanged for the refund given through cheaptickets.sg. to me by the airline.
October 24, 2025
Unprompted review
Easy to search for my favorable flights…
Easy to search for my favorable flights and it is indeed user friendly.
October 14, 2025
Reply from Cheaptickets.sg
Hello William ,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Customer Service
Bhumindra
Criminal enterprise
Refund was approved by the airline without penalties. I have email proof of this from the airline. Cheaptickets just has to press a button since they "own" the booking.
THEY WILL NOT DO IT.
No real human support. You never get answers to emails. Always routed through robots.
No Amadeus access.
Criminal enterprise.
October 7, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Robert,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.
Kind regards,
BudgetAir Customer Service
Bhumindra
stole my money refused to refund the…
stole my money refused to refund the full amount
YOU KNOW WHAT YOU DID GIVE ME MY MONEY BACK
September 27, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Jiaxun,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Alternative would you please send an email to complaints@travix.com stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email.
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Reply from Cheaptickets.sg
Hello Ann Pin,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Alternative would you please send an email to complaints@travix.com stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email.
Kind regards,
Muyeenuddin | Customer Service
Cheaptickets.
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