The rate is higher than the Trip.com at the same timing . The same seat selection with Trip.com is free but yours needed to pay additional $18 if selected. I therefore have to forgo sitting together... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
CSG-8099682 Cancellation request I made a cancellation request on 28 Aug 2025 via call to customer service. During the call, it was mentioned that the full amount will be refunded to me if the ca... See more
Company replied
I booked for air tickets from Singapore to Sydney. I have some issues on my SQ tickets as the ticket is not issued . My Scoot ticket is issued but I had some luggage issue. When I tried contacting... See more
Company replied
Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
3.4
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed help to get a letter from…
I needed help to get a letter from airline on the delay but cheapticket CS was unhelpful and keep say unable to help.
October 3, 2025
Reply from Cheaptickets.sg
Hello Kenneth,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Alternative would you please send an email to complaints@travix.com stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email.
Kind regards,
Muyeenuddin | Customer Service
Cheaptickets.
Reply from Cheaptickets.sg
Thank you for the great review, Srinivasulu! We look forward to seeing you again soon on our website.
Kind regards,
Sara
CheapTickets
Excellent Service and Best Prices!
I had a very good experience booking with Cheapticket. The website has a user-friendly interface that makes searching and booking tickets very simple. Their customer care team is very supportive and responds quickly to queries, which I really appreciate. On top of that, the ticket prices are cheaper compared to other sites, making it a great value overall. Highly recommended!
September 24, 2025
Reply from Cheaptickets.sg
Thank you, Anwardeen! There’s nothing like seeing a great review on our page.
Kind regards,
Uday | Customer Service
Cheaptickets.
Price was the best
September 21, 2025
Reply from Cheaptickets.sg
Thank you for the great review, Peter! We look forward to seeing you again soon on our website.
Kind regards,
Uday | Customer Service
Cheaptickets
Robbed by CheapTickets
I used Cheaptickets.sg to for Viet Jet & Spore Airlines. They are a SCAM! Charging me Exorbitant US$39 & S$176.20 for their Website Error Correction.
So, I called Spore Airlines directly and they made CHANGES FREE!
While I wait for VietJet reply me for the Change, Cheaptickets.sg send Invoice to Pay Change Cost with Dateline. To meet dateline, I paid But minutes later Viet Jet replied for a Charge of Only US$4!
Spoke to Mohamed & SaifAli immediately, they confirm to revert Cheaptickets Charge as I have made Direct Dealing with Viet Jet.
Surprisingly, I receive email next saying No Refund for Change, intercepting Viet Jet. So, I was Robbed despite, of S$176.20 over Viet Jet US$4.
I express Caution dealing with Above Staff esp. Pallavi, Kamalakannan. Poor Filthy Client Engagement.
August 13, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Zab,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Reply from Cheaptickets.sg
Thank you for the great review, Vadiveloo! We look forward to seeing you again soon on our website.
Kind regards,
Uday | Customer Service
Cheaptickets
Ver bad service
Ver bad service, can’t get into the airline website because they otb is directed to wrong email address. Will not use again
September 14, 2025
Reply from Cheaptickets.sg
Hello Abdul,
Thank you for sharing your feedback.
I understand how this has affected your experience, and apologize for the inconvenience caused.
Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
I'll forward your feedback to our technical team, who will investigate this further to prevent it from happening again in the future.
Kind regards,
Muyeenuddin | Customer Service
BudgetAir.
Very difficult to check in
I checked continuosly on the app to check in. I always saw: check in closed. I arrived at the airport 2hours and 50 minutes before take off and there I had to pay 135 euro becose I was to late to check in!! (Later the flight was retarded 45 minutes, so we were more then 3 hours before take off at the Wizzair check-in). I hope Cheaptickets will give better instructions for check-in on their website
September 7, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Marc,
I am sorry to hear that you had an unpleasant experience with us. Thank you for sharing this with us.
Please note that the check-in process is related to the airline itself, and you can check in online 24 hours before departure or at the airport according to their policy.
We also appreciate your feedback, as it helps us improve our service.
Kind regards,
Ibrahim
CheapTickets.be
1st time purchase air ticket via AIA vitality partnership
The rate is higher than the Trip.com at the same timing . The same seat selection with Trip.com is free but yours needed to pay additional $18 if selected. I therefore have to forgo sitting together with my friend.
To pay additional booking fee is also not acceptable. I was not aware of AIA Vitality 20% discount given at Max &500 only.
However. The system is fast & friendly. .
September 9, 2025
Reply from Cheaptickets.sg
Hello Kristy,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Budgetair Customer Service
Bhumindra
I bought tickets to Taipei
I bought tickets to Taipei, but due to a small typo, EVA Air charged me USD 50 and Cheapticket charged USD 100 just to correct one word. Very disappointing
September 9, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Thet,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Cheater and scammer
Cheater and scammer don't waste your money to booking via this website
September 9, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
E-Tickets took so long to deliver
E-Tickets took so long to deliver, until now i haven't receive my e-tickets
September 6, 2025
Reply from Cheaptickets.sg
Hello marie,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Budgetair Customer Service
Bhumindra
CSG-8099682 Cancellation request
CSG-8099682 Cancellation request
I made a cancellation request on 28 Aug 2025 via call to customer service. During the call, it was mentioned that the full amount will be refunded to me if the cancellation was successful.
On 6 Oct, the full amount was refunded back to me after liasing with the customer complaints team.
Thank you for the complaints team for looking into this matter.
August 28, 2025
Reply from Cheaptickets.sg
Hello Wei,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Cheap service with high price.
I loosed SGD310 due to error on your website. The date I have selected during the booking was not the date I get after the payment. The customer support was horrible. Thier attitude was like behaving with enemies. Later I saw your google reviews, all put lowest rating, I was not surprised on it.
I’m looking for way how I can legally file a complaint.
September 1, 2025
Reply from Cheaptickets.sg
Hello Ali,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Reply from Cheaptickets.sg
We are grateful to have you as a Budgetair customer. Thank you, Jogi!
Kind regards,
Uday | Customer Service
Cheaptickets
Very Satisfied
First time ever book on CHEAPTICKETS, so far I’m satisfied and probably will have a great experience.
August 20, 2025
Reply from Cheaptickets.sg
We are grateful to have you as a Budgetair customer. Thank you, Rahamat!
Kind regards,
Uday | Customer Service
Cheaptickets
User friendly
August 22, 2025
Reply from Cheaptickets.sg
We are grateful to have you as a Budgetair customer. Thank you, Chee Kin!
Kind regards,
Uday | Customer Service
Cheaptickets
Worst customer care service ever
Worst customer care service ever. I’ll put negative review on all google review & other places.
All i wanted to get info about mail id & phone number used with airline while booking but non could help nor could change.
I’ve booked ticket via other platform. They infact put all these detail in ticket itself.
August 20, 2025
Reply from Cheaptickets.sg
Hello Chetan,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Update on CheapTickets for last…
Update on CheapTickets for last submission.
This team is so cunning & making people fool....
Till last day they never done anything.
Finally they made me fly in Economy instead Premium Economy.
All of you please complete ban using this platform so that they learn a lesson by not taking care of customers and cheating customers
August 10, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Hemant,
I am sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
Kind regards,
Cheaptickets Customer Service
Bhumindra
I had booked the tickets from Goa to…
I had booked the tickets from Goa to Cochin via Bangalore on Aug 6 th , few days ago I received email saying the flight has to be changed, I agreed to the change but later I received an email saying for the one of the flight the seats are not confirmed.There has been no news thereafter and I would like to get full refund for the tickets puechased
August 6, 2025
Reply from Cheaptickets.sg
Hello ,
We can see that you were able to successfully connect with our team and that your query has been resolved.
As your concern has been addressed, we kindly request you to consider updating your Trustpilot rating to a positive one. Your feedback is important to us, and we truly appreciate your support.
Kind regards,
Cheaptickets Customer Service
Bhumindra
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