Pay less than the price of a coffee for peace of mind and to find out if the phone you are paying on ebay, (in my case £700), is clean, not stolen, and most of all not tied to a contract that someone... See more
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See what reviewers are saying
I previously wrote a bad review (mostly out of anger due to sky twisting things) I’ve now received a lot of help from Checkmend to try and resolve an issue that nobody else has been willing to h... See more
Sent my phone to one of the well known UK recyclers only to receive an email that this company had flagged it as stolen. Got the report from Checkmend which showed an Asset Watch so I followed this up... See more
Fast, first search is free, very detailed report on what has been checked and what is the result of each individual check
Company details
Written by the company
CheckMEND is a service that helps the public and traders to avoid buying stolen property. We prevent over £35m per month of stolen property from being traded. Consumers are always at risk when buying used or refurbished property; a CheckMEND search before you buy can help you avoid a nasty surprise later. A CheckMEND report will alert whoever performed the search (retailers, corporations, insurers, police or members of the public) to the item’s history and status. You may purchase a used item that works for months or years, but when you try to sell it to a responsible trader, their check with us shows it was stolen before you bought it. This proactive crime prevention doesn’t always make us popular, but it does mean we’re doing the right thing. In the unlikely event that a record reported to us is incorrect, we provide full support to resolve it with the provider. Please, don’t leave a bad review because you didn’t like a result over which we have no influence. If you engage with our support team, we will always try to help.
Contact info
Watermoor Point, Watermoor Road, GL7 1LF, Cirencester, United Kingdom
- support@checkmend.com
- checkmend.com
4.5
Excellent
243 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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Excellent service
Quick response, I also got a pdf report for my records that I can check and print, great service & well worth the money. Big thumbs up from me 👍
September 17, 2023
Unprompted review
Reply from CheckMEND
Hi,
Thank you for taking the time to provide a review. It's great to read your positive feedback.
Kind regards,
CheckMEND Support
PROFESSIONAL AND FAST SERVICE RECOMMED !
WOOW AMAZING FAST SERVICE AND PROFESSIONAL THIS WILL GONNA HELP ME TO GET MY MONEY BACK FROM EBAY AS BEEN SCAMMED BY A SELLER WHO SOLD ME A IPHONE 13 LOCKED AS WAS REPLACED SO THIS SELLER CLAIMED A NEW IPHONE 13 FROM APPLE AS DECLARED AS LOST/STOLEN WHEN HE SOLD IT ON EBAY WOOW AND CHARGED ME £650 SO EVIL AND HOPE TO GET MY MONEY BACK AS THIS IPHONE 13 IS LOCKED AND NON VALID AS THE SERIAL NUMBER WAS REPLACED WITH DIFFERENT ONE .
August 11, 2023
Unprompted review
Reply from CheckMEND
Hi Petronela,
There are indeed some unscrupulous sellers and that's why always best practice to perform check on a second-hand device prior to buying or selling. It's good to know that the CheckMEND service has given you the information you needed to challenge the seller in question. We do hope you get your money back.
Please do let us know how you get on, don't hesitate to get in touch with support@checkmend.com
Kind regards,
CheckMEND Support
Very easy to use
July 30, 2023
Unprompted review
Reply from CheckMEND
Hi J Timm, thanks for taking the time to provide a review. It's good to know you found the service easy to use.
Kind regards,
CheckMEND Support
Super fast response
Super fast response, full pdf report available to check and print, superb peace of mind when buying a used mobile phone, great value for money.
July 19, 2023
Unprompted review
Reply from CheckMEND
Hi David,
Thank you for taking the time to provide a review and your positive feedback on the service.
Kind regards,
CheckMEND Support
iPhone Broken, AppleCare good, Wrong Report holding phone replacement back
My iPhone is broken, I have apple care, and can get it replaced. However due to a report from CheckMend it isn’t allowed…when I email. No response. All phones are to sketchy or seemingly illegitimate business operations in Australia, UK, and America. No verbal communication whatsoever. Very frustrating to be held back and then reaching out to hear nothing.
June 16, 2023
Unprompted review
Reply from CheckMEND
Hi Ian,
I'm sorry to hear that you have had some issues. I have looked into this for you and see that our support team received your query on Sunday and you should expect to get a reply today.
Hope that this is resolved for you soon.
Kind regards,
CheckMEND Support
REally fast and easy to use service
April 9, 2023
Unprompted review
Reply from CheckMEND
Hi Leigh,
Thank you for taking the time to provide a review your positive feedback is appreciated.
Kind regards,
CheckMEND Support
great easy to use service
March 31, 2023
Unprompted review
Reply from CheckMEND
Hi John,
Thank you for taking the time to provide a review your positive feedback is appreciated.
Kind regards,
CheckMEND Support
Super easy to use and I got results…
Super easy to use and I got results immediately! Highly recommended!
March 8, 2023
Unprompted review
Reply from CheckMEND
Hi Micheal,
Thank you for taking the time to provide a review your positive feedback is appreciated.
Kind regards,
CheckMEND Support
Easy straight forward and results…
Easy straight forward and results instantly
March 1, 2023
Unprompted review
Reply from CheckMEND
Hi Peter,
Thank you for taking the time to provide a review and your positive feedback on the service.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Mr Frost,
Thank you for taking the time to provide a review with positive feedback on the service.
Kind regards,
CheckMEND Support
Terrible company,as others tried to…
Terrible company,as others tried to upgrade phone with sky only to told it is reported stolen,have email confirmation from the police that it is not,but still fails there search and no hope of getting MY phone back!
December 8, 2022
Unprompted review
Reply from CheckMEND
Hi Stuart,
Thank you for bringing this to our attention. We’ve reviewed your open support case and can see the police crime record is still being looked into. We will continue to work with you on resolving this and hopefully help get the matter resolved. At this stage, we can only confirm that the crime report has been verified, and we are working with the officer involved to have them either confirm the crime has been removed or advise on the next actions.
Kind regards,
CheckMEND Support
What a great service
What a great service! You can buy and sell with peace of mind. Very fast and reasonable too.
November 26, 2022
Unprompted review
Reply from CheckMEND
Hi Ron,
Thank you for taking the time to provide a review and for your positive feedback.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Jagoda,
Thank you for taking the time to provide a review and for your positive feedback.
Kind regards,
CheckMEND Support
This site kept me from buying a…
This site kept me from buying a possible stolen phone! Thank you!!!
October 24, 2022
Unprompted review
Reply from CheckMEND
Hi Rhodesia, thank you for taking the time to leave a review. We're glad to hear you had a postive experience with the service - That resulted in you avoiding buying a stolen mobile device.
Many thanks,
CheckMEND Support
Reply from CheckMEND
Hi Greg, thank you for taking the time to provide a review. We are pleased you're happy with the service.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Muhammad, thank you for your postive review.
Kind regards,
CheckMEND Support
AVOID THESE SCAMMERS-
AVOID THESE SCAMMERS-
Notified MUSIC MAGPIE that my device was reported lost or stolen messing up an order. THE PHONE IS AN UPGRADE!! AVOID THEM and Music Magpie as good luck getting your phone back and no money.
September 22, 2022
Unprompted review
Reply from CheckMEND
Hello Carlito, I am sorry to hear you believe this is a scam. CheckMEND provides a free advice and record investigation service to all of our customers and the users of our customers such as yourself with Music Magpie. We are happy to look in to records that are disputed and where possible resolve the issue or advise on the source of a record and what action needs to be taken in order to resolve it.
If you would like the team to look into this issue for you, please contact support@checkmend.com
We would be more than happy to help resolve this for you.
Kind regards,
CheckMEND Support
Reply from CheckMEND
Hi Paul, thank you for your postive review.
Kind regards,
CheckMEND Support
Almost perfect. But small problem took about an hour to resolve.
Everything was fine except for finding the requirement to fill this in - IMEI/Serial No./Identifier #1. I thought I was looking for 3 things. You need people who know very little about modern technology to advise you. Experts will miss the problem.
September 13, 2022
Unprompted review
Reply from CheckMEND
Hi John, thank you for taking the time to provide a review and constructive feedback. We will take into consideration your comments with the next revision of the search page.
Kind regards,
CheckMEND Support.
no response .
A scam of a company . I have emailed them no reply . Music magpie referred me to them and no response . I have less than 10 days sort this out otherwise musicmagpie will dispose of my £500 iPhone . I’m shocked and stuck in a mess .
August 17, 2022
Unprompted review
Reply from CheckMEND
Hi S., we would really like to help you resolve this. We are happy to look into records that are disputed and where possible resolve the issue or advise on the source of a record and what action needs to be taken in order to resolve it.
Our support team usually reply to queries within 24 hours. Please be assured that all support tickets are responded to. Without knowing your name, we’re unable to look into whether we have successfully received your email. We have requested more details from you via TrustPilot and look forward to hearing from you.
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