Checkmycar Reviews 1,797

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, often after an initial low-cost service, leading to monthly subscriptions they did not anticipate. Customers reported difficulties canceling these subscriptions and contacting customer service for refunds, with many stating their emails and calls went unanswered. The website's design was frequently criticized for not clearly disclosing the subscription model, leading consumers to believe they were making a one-time purchase. Several people also mentioned their card details were saved and used for recurring payments, which they did not recall authorizing, leading them to cancel their cards and contact their banks regarding these charges.

What people talk about most

Payment

Customers consistently express strong dissatisfaction with payment processes, primarily due to unexpected... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being signed up for a... See more

Price

Reviewers highlight negative aspects of price, with many customers reporting unexpected charges after an... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report being misled into signing up... See more

Customer communications

People report negative experiences with contact, citing a lack of response via phone and email. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute deceptions, please refrain from purchasing anything from these websites. I remitted £5.95 in March 2025, and they subsequently withdrew £39.90 in April 2026, with an attempt to debit more in... See more

Company replied

Rated 1 out of 5 stars

Checked one car with this company for £5.99 and it has so far cost me just over £200. I have contacted them through their contact us portal but they continue to take money from my account. I understan... See more

Company replied

Rated 1 out of 5 stars

I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more

Company replied

Rated 1 out of 5 stars

As everyone else mentions, this company is a scam and then steal money from your account. I paid £5.95 to check a used car registration number. Three months later I notice a direct debit for £39 goi... See more

Company replied


Company details

About Checkmycar

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Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I am having the same problem as…

I am having the same problem as everyone that appears to be using this site. They charge an initial small fee then hammer you with charges each month. If you are not diligent this can amount to a substantial sum AND THEY WILL NOT REFUND. i will avoid using them again.

January 30, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

Thank you for taking the time to share your experience. We’re genuinely sorry to read that you feel disappointed and frustrated — we completely understand how upsetting unexpected charges can be.

We’d like to clarify that the initial fee gives access to a trial period, during which all features of the service can be tested before any ongoing subscription continues. The subscription details, pricing, and cancellation options are displayed before validation, but we recognise that this information may not have been clear enough during your journey, and we regret that.

Refund eligibility depends on the account status and usage, which is why we strongly encourage you to contact our support team directly. In many cases, a review of the situation allows us to find a fair solution.

Please reach out to us so we can look into your account and assist you personally:

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We would truly appreciate the opportunity to clarify this matter and restore your confidence in our service. If resolved, we hope you’ll consider updating your review.

Kind regards,
The CheckMyCar.io Team

Rated 1 out of 5 stars

Scam scam scam!!

Scam scam scam!!! They will charge you one time payment of 5.95 then couple days later take 39.90, they are very sly dishonest and sneaky, they don’t know make it clear you will be paying a subscription after, they might act innocent after but trust me they know what they doing, they are scamming! After asking for a refund I was refused one. Don’t now use this dishonest service!!!! There’s plenty other websites who are genuine, avoid avoid avoid, scammers!

January 27, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience and understand your frustration.

Our service includes a trial period clearly indicated on the website, allowing users to test the car history check before any subscription is activated. The £39.90 monthly subscription only starts if the trial is not cancelled within the period. We regret if this was not perceived as clear and apologise for any confusion caused.

We take all concerns seriously and want to resolve this promptly. Please contact our support team so we can review your account, clarify the charges, and assist with any refund or adjustments that may be applicable.

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We hope to address this situation to your satisfaction and restore your trust in our service.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

This is a very misleading service

This is a very misleading service . It is not made clear that after a single payments £5.95 for a car history check that you must to unsubscribe or you will be automatically be paying £39.90 per month on a rolling basis .
Highly irregular and scam orientated website .
This is a total disgrace that this Company can be allowed to run a ‘service’ that is intentionally misleading and sets out to ‘trap ‘ people into a regular monthly payment of £39.90 .
I will seeking a full refund of the 10 payments that have been taken from my account under false pretences from the company and then seeking full redress via my credit card and bank
I will then be contacting Which magazine and Martin Lewis if I do not get a satisfactory resolution from this company

March 20, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Dr. Tumelty,

We are very sorry to hear about your experience and understand your frustration.

For clarity, our service includes a trial period clearly indicated on the website, allowing users to test the car history check before any subscription is activated. The £39.90 monthly subscription only begins if the trial is not cancelled within the period. We deeply regret if this was not perceived as clear.

We take all concerns seriously and want to resolve this matter promptly. Please contact our support team so we can review your account, verify the charges, and process any refund or adjustments that may be applicable.

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We hope to restore your trust in our service and address this situation to your satisfaction.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

SCAM SCAM SCAM

So again I tried contact them but seems to be nobody answering any more for emails after they replied previously on my review. scam scam scam

January 27, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Szabolcs,

We are truly sorry to hear about your continued frustration and completely understand your concern. This is not the experience we want our users to have.

We sincerely apologise if our previous responses did not fully resolve your issue or if there was a delay in communication. Every case is important to us, and we are committed to reviewing it individually.

👉 Please contact our customer support team directly so we can check your account, clarify the situation, and assist you with a suitable solution, including reviewing any refund request if applicable.

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We truly hope to resolve this matter quickly and transparently. Once the issue is addressed, we would appreciate it if you could update your review to reflect the outcome.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

Scammers

You pay a fee of £5.95 to receive a report which never arrives and then unknowingly are signed up to a monthly payment of £39.90. This is completely unclear on the website and there is no warning via another forms of communication. The first you will know is when a payment is taken from your account.

I have contacted to the company for a refund and to stop any further payments but hold little hope this will happen. To stop further payments I will have to cancel my card and order a new one.

For over 1700 people to have the same issue is not a problem with the consumer misunderstanding. It is a deliberate pricing strategy which is completely immoral and likely not legal.

They claim to be a UK based company, yet the payments are from Dublin which is not UK.. probably a further tax avoidance/scrutiny scam.

Even in their own description on this Trust pilot page they claim the payment should by £29.90 so they can't even get their story straight.

In short do not use them!

December 31, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Jennifer,

Thank you for taking the time to share your experience. We are genuinely sorry to hear that you did not receive the report and that you were surprised by the subsequent charges. We understand how frustrating and stressful this must be, and we take concerns like yours very seriously.

Our service includes a trial period designed to allow customers to test the platform before any subscription begins. Subscription details are displayed during the checkout process and in the terms and conditions. However, we understand that this may not have been clear enough, and we apologise if it caused confusion or distress.

We would like to investigate your case immediately to understand what happened and ensure it is resolved fairly. Please contact us directly so we can review your account, confirm the charges, and arrange a refund where appropriate.

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We sincerely apologise for the inconvenience and stress this has caused, and we hope to have the opportunity to resolve this for you as quickly as possible.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

Check my car subscription scam

My bank contacted me yesterday to ask if I was awear of bank transactions for £39.90 to check my car, I was not unfortunately I've been consumed with my terminally ill husband who's now sadly passed away.
Unbeknown to me they have been taking the grand sum of £39.90 OUT of my account since 20th sept 2024 they have taken £644.35 out of my account, yes i should have checked my account but my minds been all over the place, I'm absolutely deversted to find this out, i had no idea that I had supposedly signed up for a subscription, I HAS NOT there was nothing obvious that there was a subscription of £39.90 a month after paying the £5.98, I did not agree to this, I have also tried to log in only to see there's nothing activated and my email address is not recognised.
Who in there right mind would want to subscribe to paying £39.90 a month FOR WHAT ???, I've been sent no emails,no news letters, no offers, iv had zero services to warrant a fee of £39.90 a month, therefore all I can see is this is pure extortion of vaunrable unsuspecting people, I know this is the case from reading review after review about the same devious practice happening to everyone who uses this site.
I HAVE CONTACTED THERE CUSTOMER SERVICE who has said they will pass my information onto there accounts.
I waiting on a full refund,or I will take serious further action. I am very upset, and very angry.
My husbands death was sudden, my finances are thin on the ground, what this company is doing is very wrong. THERE SUBSCRIPTION IS NOT MADE CLEAR.
And we all know why, from the amout of people that are getting caught out, this must be making this company millions of the back of vaunrable people.

January 23, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Caroline,

We are truly sorry to hear about your loss and the distress this situation has caused. Please accept our sincere condolences. We understand how difficult it must be to deal with unexpected charges during such a painful time, and we take your concerns very seriously.

Our service includes a trial period designed to allow users to test the platform before any subscription begins. However, we understand that the subscription details may not have been clear enough, and we sincerely apologise if this caused any confusion.

We would like to investigate your case immediately and ensure it is resolved fairly. Please contact us directly so our team can review your account, verify the charges, and process a refund where appropriate.

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We appreciate your patience and we are committed to resolving this matter as quickly as possible.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

Same experience as everyone else

Same experience as everyone else, you pay for a report then get signed up to a random subscription, I've tried contacting them on several occasions but I just get ignored.

It doesn't clearly mention that you get signed up to a subscription and charges you separately from your report in an attempt to hid it, very dodgy

Now disputing through the bank

December 19, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Wayne,

We’re very sorry to hear about your experience and understand how frustrating this situation must be. This is not the service standard we aim to provide.

Our platform includes a trial period that allows customers to test the service before any subscription commitment. Subscription details are displayed during the checkout process and in the terms and conditions.

However, we fully understand that this may not have been clear enough in your case, and we take your feedback seriously. We also apologise if you feel your messages were not responded to — this is not acceptable, and we want to resolve it promptly.

To help us investigate and find a fair solution, please contact our support team directly so we can review your account and address the issue as a priority:
📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)

We hope we can resolve this quickly and restore your trust.

Kind regards,
The CheckMyCar Team

Rated 2 out of 5 stars

Exercise caution with Checkmycar!

24/01/25 - UPDATE

After contacting checkmycar over the phone they agreed to a refund which I have now received.

Like a lot of other people I paid for a £5.95 car check and then was surprised to see £39.90 debited from my account.

I immediately contacted checkmycar through their contact us page then followed it up with an email asking them to cancel the subscription and issue a refund as I did not want the subscription.

I received a reply stating their T&C's are on the website and therefore they would not issue a refund and then asking me again if I wanted to cancel my subscription which I have done.

I even created an account using the email I used for the car check but when I login I cannot see the car check I paid for that they sent a link for (that no longer works) and there is no mention of a subscription.

I would urge anyone doing car checks to be extremely careful with this company as it was not obvious to me that I was signing up to a subscription service and I still can't see that I have signed up to one. The only evidence is £39.90 being debited from my card.

Update: I have spoken to checkmycar this morning and they have agreed to issue a refund within 7 days. I will update further once I receive the refund.

January 18, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Dear Ian,

Thank you for sharing your feedback. We are truly sorry for the frustration caused by the subscription and, more importantly, for the technical difficulties you encountered with your report and account access.

While our 48-hour trial for £5.95 is designed to provide quick access to vehicle data followed by a premium subscription, it is clear that in your case, the service did not perform as expected. If you are unable to see your report or your subscription status in your dashboard, we need to investigate this immediately as a priority technical matter.

We do not want you to pay for a service you cannot access. Please contact our senior support team directly at contact@checkmycar.io or call us at +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.). Mention this review, and we will manually locate your report and settle the billing issue to your satisfaction.

Our goal is to ensure you feel fairly treated. If we can resolve these technical and billing hurdles for you, would you be open to reconsidering your review?

Best regards,
The checkmycar.io Team

Rated 1 out of 5 stars

Misleading subscription

I purchased a vehicle check for £5.95, believing it was a one‑off payment.
Shortly after, a £39.90 subscription charge was applied without my clear consent.

When I logged into my account, there was no clear or accessible option to cancel the subscription — the only option was to download the report.

I have disputed the charge with my bank, and the subscription has now been cancelled.

I am sharing this to warn other consumers to check carefully before signing up, as the pricing and cancellation are not transparent.

January 8, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Brenton,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.

To clarify, the initial £5.95 payment activates a trial period, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that the cancellation process should be clearer, and we apologise if it was not easily accessible from your account.

We’re glad to hear that your subscription has now been cancelled. If you would like us to review your case further and look into the charge dispute, please contact us directly so we can assist you:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to improving our transparency and service, and we would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.

Kind regards,
CheckMyCar Team

Rated 1 out of 5 stars

AVIOD Scammers

AVIOD Scammers

January 19, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Bonjour Adam,

Nous sommes désolés que votre expérience ne vous ait pas satisfait. Nous prenons très au sérieux toute accusation de fraude et souhaitons clarifier votre situation.

Nous vous invitons à nous contacter afin que nous puissions examiner votre dossier et apporter une solution rapide :

📞 +44 20 4579 8987 (Lun–Sam, 8h–20h)
📧 contact@checkmycar.io

Nous espérons pouvoir rétablir votre confiance et, si votre situation est résolue, nous serions reconnaissants si vous envisagiez de mettre à jour votre avis.

Cordialement,
CheckMyCar Team

Rated 1 out of 5 stars

Once again im a victim used these for a…

Once again im a victim used these for a car check paid £5.95 thinking this was a one time payment, only to find out they take a futher £39.90 off my card three days later unknown that when you use their website you sign up to a subscription as the 1st payment is only for two days , then your subscription starts, it does not stat this on the website if it does most people dnt see it , just think they are paying this one off payment , yes i have emailed them asking to cancel and refund me and i also called them only to be told this £39.90 isn't refundable , but on here they have said they have refunded people, after you call them they will tell you its being handed to the payments team and will either call you back or email you , this is , we shall wait the 48hrs , if no call back or email, i shall be calling again, also i raised a complaint with my bank to try a get it returned.. not happy with this company

January 14, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Keith,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.

To clarify, the initial £5.95 payment activates a trial period, during which the service is accessible for a limited time. If the subscription is not cancelled within this timeframe, the system automatically converts to a monthly subscription. We apologise if this information was not sufficiently clear at the time of purchase.

Regarding your refund request, we take all cases seriously and review them individually. While some refunds may not be applicable depending on the circumstances, we are happy to re-examine your case and ensure it is handled correctly. If you have not received a response from our team yet, we sincerely apologise for the delay.

Please contact us again so we can escalate your case to the payments team and provide you with a clear update:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.

Kind regards,
CheckMyCar Team

Rated 1 out of 5 stars

Exactly as others have said, FRAUD

Exactly as others have said. This company is commiting fraud and luckily it was picked up by my bank. I was charged £5.95, I did NOT sign up to monthly charge of £39.90! This is fraud, do not use them.

January 7, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Mike,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.

If you did not sign up for the monthly subscription, we take this very seriously. We would like to investigate your case urgently and work with you to resolve the issue.

Please contact our team directly so we can review your account and the charges:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We understand your frustration and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.

Kind regards,
CheckMyCar Team

Rated 1 out of 5 stars

I have had exactly the same bad…

I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of.

Barclaycard disputes team are dealing with the matter.

I also blame Google, as a search for Carvertical, brings up this company instead at the top of the listings.

This feels like a scam that should have been stopped by now.

January 13, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Robert,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.

To clarify, when a vehicle report is purchased, a trial period is activated, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that this should be communicated more clearly, and we apologise if the information was not sufficiently visible at the time of purchase.

We also understand your frustration regarding search results and how you found our service. Please be assured that we are not affiliated with any other company, and we aim to provide a transparent and reliable service.

If you are disputing the charge with your bank, we respect your decision and encourage you to continue working with them. At the same time, we would appreciate the opportunity to review your account directly and help clarify the situation.

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.

Kind regards,
CheckMyCar Team

Rated 1 out of 5 stars

Absolute SCAMMERS!! DO NOT USE!!

Absolute scammers. Pay £5.95 to check a car and then they sneakily take £39.90 as a "subscription fee"
I DID NOT sign up for any subscription!!
My bank is now blocked 🚫 and I have no access to any money!
What's worse is I cannot get you on email nor phone!
SCAMMERS!!!

January 11, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Dear Samantha,

We are sincerely sorry to hear about your frustration and the trouble with your bank. We would like to clarify this situation immediately.

At checkmycar.io, we offer an initial car check at a reduced price which includes a trial period to explore our full suite of services. As mentioned in our terms at the time of purchase, this trial converts into a monthly subscription unless cancelled before the end of the trial period. This is likely the charge you are seeing.

We are not "scammers," and we certainly do not want you to be in a difficult financial position. We would like to look into your account right away to assist with a resolution and discuss a possible refund.

Please contact us directly so we can prioritize your case: 📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.) 📧 contact@checkmycar.io

We are committed to making this right and hope that once resolved, you will consider updating your review.

Kind regards,

The checkmycar.io Support Team

Rated 1 out of 5 stars

Scam

Scam. Paid for one car check and now they've taken a further 39.90 from my account!

January 9, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We’re very sorry to hear about this and understand how frustrating unexpected charges can be.

Our service includes a trial period, which allows users to try the platform before committing to a subscription. The subscription details, including pricing and cancellation instructions, are shared during checkout and in the confirmation email sent after purchase. We understand that this may sometimes be overlooked, and we are here to help resolve it.

Our support team can review your account, cancel the subscription immediately, and assist with any refund requests for the unintended charges.

Please contact us directly so we can resolve this quickly:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We hope once your case is resolved, you’ll feel confident updating your review. Your satisfaction is our priority.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

Duped into a subscription service

Found this company online, whilst looking to purchase a used car a few months ago.

Quality of the reports where okay and showed the information needed, however the way the company delivers it's pricing structure is appalling, I had no idea they where charging me a monthly service.

It isn't clear until it's too late and you find transactions leaving your account for £39.90, there is no warning and even now as I have gone back to re read the pricing it still isn't clear that they are tying you into a subscription.

I was under the impression that the charge would be either 5.95 for a single report or £39.90 for a full month's access to use the report service, not, as was the case, an ongoing subscription service that you cannot cancel within the website.

It turns out I have paid a total of £165.55 for 8 reports I ran between 9/10/25-8/11/25

I noticed £5.95 and £39.90 leave my account and believed that was acceptable, but thought nothing more of it, I have just noticed a further 3x £39.90 payments have left my account without my consent.

I have emailed the company and hope they will resolve the matter swiftly by refunding the 3x £39.90 payments.

Such a shame because the service is pretty good, but the way you are tricked into the subscription without proper safety protocols and procedures is very poor.

Hopefully they can rectify this.

Update 30/1/2026

Received an email from chdckmycar.io to say the subscription has been cancelled, however I am yet to receive a refund for some of the payments made.

It appears that I am not alone in this situation and hope they can resolve the matter swiftly.

November 8, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and we fully understand how discovering unexpected charges can be frustrating and upsetting.

We would like to clarify that our service includes a trial offer, allowing users to access reports and test the platform before any ongoing commitment. Information regarding the subscription, its price and the cancellation terms is displayed during the checkout process and confirmed in the follow-up email sent after purchase. That said, we absolutely recognise that this may not have been as clear as it should have been in your case, and we take this feedback very seriously.

What matters most to us now is resolving the situation properly. Our support team can:

Review your account and payment history in detail

Cancel the subscription immediately

Assess your request regarding the recent charges and provide a fair resolution

We appreciate that you also highlighted the quality of the reports themselves, and we regret that the pricing experience has overshadowed the usefulness of the service.

Please contact our customer support team directly so we can handle this swiftly and transparently:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

Once your case has been reviewed and resolved, we sincerely hope you’ll feel reassured and consider updating your review to reflect the outcome. Your feedback helps us improve.

Kind regards,
The CheckMyCar Team

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. We were signed up to a £39.90 subscription without our consent - we received no subscription agreement or explanation on how to terminate. On calling to query the charge, explaining that this is in breach of Consumer Rights and Trading Standards, the call operator was unprofessional and rude - and at several points raised his voice during the call. The operator refused to explain the refund process or how long it would take. When I explained that I would hold the line whilst they checked the process, they went silent and refused to engage in any further conversation. They refused to give me their name and simply kept the line open, staying silent.

January 9, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are deeply concerned by your description of the call you had with our team. Providing a professional and respectful service is our absolute priority, and what you described is completely unacceptable. We are launching an internal investigation to identify the call and the operator involved.

Regarding your subscription and Consumer Rights, we want to make this right immediately. We do not require you to "hold the line" for answers.

Please email us directly at contact@checkmycar.io with "MANAGEMENT" in the subject line. A senior manager will personally handle your refund, explain the exact timeline, and send you a formal confirmation of termination.

We sincerely apologize for this experience and are committed to resolving this to your total satisfaction today.

Best regards, The Management Team - CheckMyCar

Rated 3 out of 5 stars

Check the small writing first

I did a check on a car through check my car payed monies of £5.95 then a few days later they have with drawn £39.90 saying I've subscribed to them, I never saw any subscription when I applied for check , I've used numerous other companies in past but thought I'd give them a chance as saw advert on YouTube video.
Well I have spoken to them about monies and they have reimbursed me the £39.90 easily sorted out the problem

January 9, 2026
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are truly sorry that your first experience with us, after seeing our advert, has led to this frustration. At CheckMyCar, we use YouTube to reach car buyers who need reliable data, and it is never our intention for the £5.95 trial period to feel like a "scam."

We realize that when you're used to other companies, our subscription model (designed for ongoing monitoring) might come as a surprise. Because we value your trust, we would like to resolve this immediately.

Please contact us so we can process your refund and confirm your cancellation:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are a legitimate UK team and we are here to make this right.

Best regards, The CheckMyCar Team

Rated 1 out of 5 stars

Scam

Scam. Do not use this company

November 8, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are sorry to see such a brief and negative comment. We would like to reassure you and anyone reading this that CheckMyCar is a legitimate UK-based vehicle data provider.

Most misunderstandings arise from our trial period offer, which transitions into a subscription to provide ongoing vehicle monitoring. We have a dedicated team available 12 hours a day to assist with any concerns:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

If you have a specific issue with your account, please reach out so we can resolve it immediately.

Best regards, The CheckMyCar Team

Rated 1 out of 5 stars

Don't ever try them

Don't ever try them ! Is not a proper scam but is not far ...!

December 17, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

Thank you for your feedback. We appreciate you clarifying that we are a real service, though we are sorry you felt the experience was "not far" from a negative one.

CheckMyCar is a legitimate UK-based vehicle data provider. Most of the confusion usually comes from the transition between our £5.95 trial and the monthly subscription. We aim to be as transparent as possible, but we realize there is always room for improvement.

If you have any concerns about your account, please reach out to us:

📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We would be happy to discuss your experience and ensure your account status is exactly as you want it.

Best regards, The CheckMyCar Team

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