Checkmycar Reviews 1,797

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 418 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, often after an initial low-cost service, leading to monthly subscriptions they did not anticipate. Customers reported difficulties canceling these subscriptions and contacting customer service for refunds, with many stating their emails and calls went unanswered. The website's design was frequently criticized for not clearly disclosing the subscription model, leading consumers to believe they were making a one-time purchase. Several people also mentioned their card details were saved and used for recurring payments, which they did not recall authorizing, leading them to cancel their cards and contact their banks regarding these charges.

What people talk about most

Payment

Customers consistently express strong dissatisfaction with payment processes, primarily due to unexpected... See more

Subscription

Users describe negative interactions with subscription services. Many customers report being signed up for a... See more

Price

Reviewers highlight negative aspects of price, with many customers reporting unexpected charges after an... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report being misled into signing up... See more

Customer communications

People report negative experiences with contact, citing a lack of response via phone and email. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute deceptions, please refrain from purchasing anything from these websites. I remitted £5.95 in March 2025, and they subsequently withdrew £39.90 in April 2026, with an attempt to debit more in... See more

Company replied

Rated 1 out of 5 stars

Checked one car with this company for £5.99 and it has so far cost me just over £200. I have contacted them through their contact us portal but they continue to take money from my account. I understan... See more

Company replied

Rated 1 out of 5 stars

I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more

Company replied

Rated 1 out of 5 stars

As everyone else mentions, this company is a scam and then steal money from your account. I paid £5.95 to check a used car registration number. Three months later I notice a direct debit for £39 goi... See more

Company replied


Company details

About Checkmycar

Written by the company


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

Same as others here. Paid for car check one off payment. The 2 days later the tried taking £39 against the same card. Bank stopped it. But need New card now.
Clearly a bunch of thieving scammers.

December 9, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We’re sorry to read your comment and understand how stressful this situation must have been, especially when it involved your bank and the need to replace your card.

To clarify, our service includes a trial period which allows customers to access and test the full platform after an initial one-off payment. If the trial is not cancelled within the specified timeframe, it then automatically converts into a subscription, as clearly outlined during checkout and in the terms and conditions accepted at the time of purchase. No charge is intended to occur without this prior validation.

That said, we fully appreciate that this may not have been clear to you, and we sincerely regret any inconvenience caused. We would very much like to review your case in detail, confirm the status of your account, and ensure everything is resolved appropriately.

Please contact our customer support team directly so we can assist you promptly and transparently:

📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We remain at your disposal and are committed to addressing your concerns seriously and professionally.

Rated 1 out of 5 stars

Scammed into a subscription without…

Scammed into a subscription without telling me. Luckily my bank stopped the payment. Avoid.

December 11, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are sorry to hear about your experience. Our service offers a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as outlined in our terms and conditions.

If you have any questions or need assistance with your account, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

BEWARE

BEWARE - This business claimed to run hpi checks and claimed to charge £1.95. THEY ARE NOT HPI AND DO NOT PROVIDE AN HPI CHECK + They then charged a further £39 in addition. AVOID, AVOID, AVOID!

November 28, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service provides a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as outlined in our terms and conditions.

If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

As others have said total scam and…

As others have said total scam and information provided is either incorrect or wrong. Charge you £5.99 for an utterly rubbish report and then a separate charge of £39.90 as a subscription.

December 4, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are sorry to hear about your experience. Our service provides a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are only applied after this period, as explained in our terms and conditions.

If you believe a charge was applied in error or need assistance with your account, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

If there was less than 1 star I would…

If there was less than 1 star I would leave it. I paid for a single car check 4 months ago and ive been paying £39.90 since then and ive only just realised!!!! Ive used HPI checks in the past and never been caught out like this. THIS IS CLEARLY A SCAM whatever way they butter it up. I will try the number provided and I will notify my bank.

December 11, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service includes a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as outlined in our terms and conditions.

We understand your concern and want to assist you. If you believe a charge was applied in error or need help with your account, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues as quickly as possible.

Rated 1 out of 5 stars

Scam

Do not use this company they scam you out of money this company needs to be removed

December 10, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service offers a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are only applied after this period, as outlined in our terms and conditions.

If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

Deceptive website do not use this…

Deceptive website do not use this company!!! Paid for 1 chek and (via some clever small print) ended up signing up for a £39.90 subscription can't say it loudly or strongly enough avoid at all costs.

November 5, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service provides a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are only applied after this period, as explained in our terms and conditions.

If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving this matter as quickly as possible.

Rated 1 out of 5 stars

Where’s the zero star rating

Where’s the zero star rating, request 1 report, and get monthly charges of 39.90 no account was setup with there fraudsters

EVEN after 3 months of trying to cancel and blocking my bank card. these idiots are still trying to steal money

December 10, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service includes a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as outlined in our terms and conditions.

If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and help resolve the issue:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving any issues promptly and assisting our users.

Rated 1 out of 5 stars

Absolute thieves

Absolute thieves. Spoke to them just now, they have been taking money out of my account. Complete lack of transparency. Look how many customers have have complained, trading standards should get involved. Poor end to end customer service, poor attitude by staff and the management need to be sacked.

December 9, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello Ajitpal,

We are very sorry to hear about your experience. Our service provides a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as clearly outlined in our terms and conditions.

We take all concerns seriously and want to assist you. If you believe a charge was applied in error or need help with your account, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues as quickly as possible.

Rated 1 out of 5 stars

Dont use they service

I pay 5.90£(something like that) for a car check.
After 2 days they take from my account 39.90£. I contact the company and they told me that thwy take only 5£ and a bit no more.
After a month i see in my account another 39.90£ taken. I dont know for what the F....
Dont use this SCAMMERS .
NOW i opened a dispute to recive my money back

November 10, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service offers a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as outlined in our terms and conditions.

We understand your concern and want to help resolve this issue. If you believe a charge was applied in error or need assistance with your account, please contact our team directly so we can review your case and assist you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving this matter as quickly as possible.

Rated 1 out of 5 stars

DONT USE THIS COMPANY THEY TAKE THE ONE…

DONT USE THIS COMPANY THEY TAKE THE ONE OFF PAYMENT FOR THE REPORT THEN LESS THAN 2 weeks AFTER THEY TAKE £39.90 SCAMMERS

December 8, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are sorry to hear about your experience. Our service offers a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are only applied after this period, as clearly outlined in our terms and conditions.

If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and help you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving any issues promptly and assisting our users.

Rated 1 out of 5 stars

absolute SCAM

absolute SCAM. It says it gives you 48 hours to cancel but, when I tried, it wouldn't find my account on the website, making it impossible to cancel. I have video and photos proving it and will use it to dispute the charge with my credit card provider. Managed to cancel via phone. to everyone else: STAY AWAY, IT'S A SCAM

December 7, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service provides a 14-day trial period to allow users to test the platform before any subscription is activated. We regret any difficulties you experienced with the website and are glad you were able to cancel via phone.

If you encounter any further issues or need assistance with your account, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

SCAM - FRAUD

SCAM - FRAUD! Just like everyone else has said spent £6 for a report then 48hours later I'm signed up for a subscription service and a charge of £39.90 taken out. Phoned them saying i did not consent to this, nor was i made aware at any point that I was signing up to a subscription. Lady on the phone was extremly rude and just kept saying they dont offer refunds, I have contacted my bank to notifiy them of this fraud. DO NOT USE

December 8, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service includes a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are applied only after this period, as clearly outlined in our terms and conditions.

We understand your frustration and take all concerns seriously. If you believe a charge was applied in error or need assistance, please contact our team directly so we can review your case and provide support:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving this matter as quickly as possible.

Rated 1 out of 5 stars

Deceptive methods of getting your money

Deceptive methods of getting your money. You have 48 hours to cancel the subscription which they claim is "clearly stated in T&C". Well its not "clearly" stated, you would have to really look for it, the whole process is made to look like youre not signing up for a subscription. I sent them an email with a cancellation request on the same day I "signed up", they replied a week later just to make sure im past the 48hr mark.

Do not use this company!!

Edit. Im pretty sure their email system is either fully automated or AI.

November 30, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service offers a 14-day trial period, allowing users to test the platform before any subscription is activated. All terms regarding the trial and subscription are included in our T&C to ensure transparency.

We understand your frustration and want to help resolve this issue. If you sent a cancellation request and it was not processed correctly, please contact our team directly so we can review your case and assist you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to providing support and resolving any issues as quickly as possible.

Rated 1 out of 5 stars

Scam

Same as everyone else, paid for 1 check then they take the full subscription a week later. Buyers beware.

November 25, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are sorry to hear about your experience. Our service provides a 14-day trial period so that users can test the platform before any subscription is activated. The subscription is only charged after this period, as indicated in our terms and conditions.

If you believe a charge was applied in error or need assistance, our team is ready to review your case and help you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to helping you and resolving any issues promptly.

Rated 1 out of 5 stars

As everyone else has said

As everyone else has said - £5 quick check , turned out to be £39.90 subscription. I have contacted bank.

Update- they returned an email to unsubscribe me, and refunded the £39.90

December 8, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,

We are very sorry to hear about your experience. Our service includes a 14-day trial period, allowing users to test the platform before any subscription is activated. Charges are only applied after this period, as clearly outlined in our terms and conditions.

We understand your frustration and take all concerns seriously. If you believe a charge was applied in error, please contact our team directly so we can review your case and assist you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving this matter as quickly as possible.

Rated 1 out of 5 stars

I fell for this trap too

I fell for this trap too. Checked a vehicle I was buying and have now seen that they have taken another £39.90 !!

Why wasn't the fact that they turn this into a subscription clear? I would never have signed upo for that

December 6, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,
We are very sorry to hear about your experience. CheckMyCar provides a 48-hour trial period, clearly indicated before confirming any subscription. This allows users to test our services without commitment, and no charges are applied if the trial is cancelled within this period.

It seems there may have been a misunderstanding regarding the subscription. We would like to review your case personally and assist you promptly to resolve this issue.

Our team is available here:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We take all feedback seriously and are committed to resolving issues transparently and quickly.

Rated 1 out of 5 stars

Scam!

Take £40 from your account completely UNAUTHORISED

December 6, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,
We are very sorry to hear about your experience. CheckMyCar provides a 48-hour trial period, clearly indicated before confirming any subscription. This allows users to test our services without commitment, and no charges are applied if the trial is cancelled within this period.

We would like to review your case personally and ensure your concerns are addressed promptly.

Please contact our team here:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to resolving any issues transparently and quickly.

Rated 1 out of 5 stars

Did a one off check for 5.95 and then…

Did a one off check for 5.95 and then my bank stopped a payment of 39.90, absolute joke. Got my bank to block all payments from them. Went back on to see the terms and there is no clear writing about a subscription fee.

December 5, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,
We are sorry to hear about your experience. CheckMyCar provides a 48-hour trial period, clearly indicated before confirming any subscription. This trial allows users to test our services without commitment, and no charges are applied if it is cancelled within this period.

It seems there may have been a misunderstanding regarding the subscription. We would like to review your case personally and ensure everything is clarified.

Please contact our team here:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We take feedback seriously and are committed to resolving any issues transparently and quickly.

Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company. Also scammed out of 39.90. Totally disgusting customer service. Flatly refused to refund me. I'm livid. Con artists of the highest degree. Staff member at customer service utter disgrace. Why wouldn't i be upset when I've just been scammed out of this amount. Not transparent. Not clear. No email sent to me to confirm this subscription. Shameful sham company. Have reported to ombudsman. I would like to add that when you go to terminate the so called subscription that it does not recognise your email. However they found it when I called. I expect the standard generic response. Why would anyone want to subscribe to monthly hpi checks! I'm not Arthur Daley. Reported to my bank as well. They'll just keep on scamming people till they are stopped. They must hope people don't notice. Rotten way to make money. I have more respect for a mugger on the street.

December 5, 2025
Unprompted review
Checkmycar logo

Reply from Checkmycar

Hello,
We are very sorry to hear about your experience. CheckMyCar provides a 48-hour trial period, clearly indicated before confirming any subscription. This allows users to test our services without commitment, and cancellations can be made within this period to avoid further charges.

It seems there may have been a misunderstanding regarding your case, and we would like to review it personally to ensure your concerns are addressed promptly.

Our team is available to assist you here:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We take all feedback seriously and are committed to resolving issues transparently and quickly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look