The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more
Company replied
Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more
Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more
Company details
Written by the company
Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024
Contact info
2 Television Centre, W12 7FR, London, United Kingdom
- support@cheddar.me
- cheddar.me
4.7
Excellent
561 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
my query was dealt with swiftly and…
my query was dealt with swiftly and efficiently.
May 7, 2025
Unprompted review
My recent experience with cheddar…
My recent experience with cheddar support was amazing. They replied to my query very quickly & totally understood my issue. I intend to continue using them as my cash back app. Super slick 👏
May 7, 2025
Unprompted review
All good!
Happy with cashback offers. Recently had a query and this was answered quickly and efficiently. Very pleased.
May 1, 2025
Unprompted review
£410.91 out of pocket
*23rd April UPDATE - info requested sent day of this review reply (it hadn't been asked for before), IKEA had provided the refund to a card, Cheddar still have me out of pocket and dragging their heels, do not use for none-supermarket spends, I'll happily give them their £12 back! £410.91 is a lot to lose for £12!
£410.91 out of pocket, let me explain!
Single Parent moved house in February, didn't have anyone to help me build a wardrobe so bought one with Ikea via Cheddar along with Ikea's Taskrabbit assembly service.
Ikea sent the wardrobe incomplete, then they sent damaged pieces, then they said replacements had to come from Sweden even though they were in the local store as that's where replacement parts come from! All this is taking weeks. Meanwhile their Taskrabbit aren't sorting out someone to build. Enough was enough, we needed to get out of this fiasco and so arranged for a refund on it all and the parts to be collected. Ikea gave a complete refund immediately owing to them being at fault. Cheddar are now in their third week looking into 'request progress'. I have evidenced to them what has happened, they can see the money is back on the card. They can keep the £12 they discounted it by. JUST PLEASE REFUND ME. I never want to buy a thing from Ikea again and cannot afford to be this much out of pocket. I am not to blame.
In my view Cheddar is really only worth using for supermarkets if they are not prepared to refund in these no-blame situations. But then JamDoughnut would offer a better discount for supermarkets anyway!
March 27, 2025
Unprompted review
Reply from Cheddar
Hi Victoria,
We’re really sorry to hear about everything you’ve been through — that sounds incredibly frustrating, especially with everything else you’ve had going on.
Just to clarify, Cheddar supplies gift cards for a wide range of brands, but the services and fulfilment (like deliveries or assembly) are handled directly by the brand or their partners — in this case, IKEA and TaskRabbit. While we don’t have control over those services, we always want to support our users as best we can.
At this stage, we're still waiting to receive proof of the refund from yourself so we can escalate things further. As of now, we haven’t received that documentation, and our brand partner has also advised that no refund appears to have been processed on their end.
If you’re able to send over any confirmation or evidence of the refund (a screenshot or email would be perfect), please email it to support@cheddar.me and we’ll make sure this is handled as a priority.
Thank you again for your patience and understanding — we really do want to help however we can.
Warm regards,
The Cheddar Team
Problem quickly sorted
Normally use with no problems at all. Had a problem in a bar last night and the support team sorted it out immediately. Very efficient - thank you!
April 9, 2025
Unprompted review
Reply from Cheddar
Hi Ben,
Thanks so much for the lovely feedback!
We're really happy to hear everything was sorted quickly and that you've had a smooth experience overall. Always here if you need us!
Team Cheddar 🧀
Excellent at responding to issues
Bought a gift card and when I tried to redeem it they said they didn’t accept any form of gift card in the store. However contacted cheddar and they offered a full refund for the gift card despite their policy being against it. Cash back feature works too! Great company
April 7, 2025
Unprompted review
Reply from Cheddar
Hi Oliver,
Thanks so much for the kind words — we're really glad we could help and that everything was resolved smoothly!
Great to hear you're enjoying the cashback feature too. We really appreciate your support and are always here if you need anything.
Team Cheddar 🧀
Fab Customer service
Great service, Mustafa dealt with my query efficiently and I was very pleased with how polite he was.
April 3, 2025
Unprompted review
Reply from Cheddar
Hi Unnati,
Thank you so much for the kind words!
We're really glad to hear you had a great experience with our support team.
We're always here if you need anything else!
Best,
Team Cheddar
SWIFT REFUND
I bought a giftcard and unfortunately, it was the wrong one I bought. This was a GC from a company that does not refund. Cheddar helped me negotiate on an exceptional basis and my money was refunded.
April 3, 2025
Unprompted review
Reply from Cheddar
Hi Afolake,
Thanks so much for your feedback!
We're really glad our support team could step in and help resolve the issue, even in a tricky situation.
We're always here to support you however we can!
Best,
Team Cheddar
Great support service
April 2, 2025
Unprompted review
Reply from Cheddar
Thank you!
We're so glad to hear you had a great experience with our support team. We're always here if you need anything.
Team Cheddar
Great support when I had an issue!
Great support when I had an issue with a gift card that was not Cheddar's fault. Recommended :)
April 2, 2025
Unprompted review
Reply from Cheddar
Dear Frank,
Thanks so much for the kind words and recommendation!
We're really happy we could help. Problems are rare, but we are always here if you need us.
Happy Saving!
Team Cheddar
Reply from Cheddar
Hi Mayank,
Thanks for the great feedback! We're glad you're enjoying the cashback—especially on Tesco shops.
More great deals to come....
Best,
Team Cheddar
Convenient and great cash back app
I moved to UK last Oct and started to use this app. I like how fast they manage everything. In the meanwhile, the recent new features adding membership card of stores is the best. Cheers.
March 26, 2025
Unprompted review
Reply from Cheddar
Hi there,
Welcome to the UK, and thanks so much for the lovely review.
We're really glad you're enjoying the app and finding the new features useful—especially the loyalty card integration.
More to come, so stay tuned!
Team Cheddar
Very responsive and helpful service
Very responsive and helpful service. My issue was resolved very quickly.
Overall Cheddar is fantastic
March 14, 2025
Unprompted review
Reply from Cheddar
Hi Harry,
Thanks a lot for the kind words!
We're really happy to hear your issue was resolved quickly and that you're enjoying Cheddar overall.
We're always here if you need anything.
Best,
Team Cheddar
Super simple and efficient cashback
Super simple and efficient cashback, we use Cheddar as part of our everyday shopping lives now. We get discounts on everything from our daily shopping, to occasional treats where we have had as much as 7% off just by using the app! Amazing stuff.
March 12, 2025
Unprompted review
Reply from Cheddar
Dear Lindsay,
Thank you so much for the amazing feedback!
We're thrilled to hear Cheddar has become part of your everyday shopping routine—and that you're enjoying those discounts, big and small!
More great offers coming your way soon!
Best,
Team Cheddar
I have used gift cards as a means of…
I have used gift cards as a means of getting a small saving on every day purchases for a long while. Managed carefully on an annual supermarket spend, everyday items and clothing as well as holidays and other items, you can earn hundreds if not thousands of pounds (if a really big spender) back in cashback. Cheddar is super easy to use, has a great UI and UX and most importantly all you gift cards are held in one place and ready to use until they are exhausted and filed. The team there are also super responsive from a CX perspective so I'd recommend giving them a try.
March 11, 2025
Unprompted review
Reply from Cheddar
Hi there,
Thank you for taking the time to share such detailed feedback!
It's great to hear how you're making the most of gift cards to maximise your savings—and we're so glad Cheddar is helping make that process even easier.
We really appreciate your kind words about the app and our support team.
Thanks again for the recommendation!
Best,
Team Cheddar
Great customer support.
Great customer support.
I bought a gift card which didn't work at checkout. I asked for a refund and got it the next day. Customer support was easy to use and the issue was sorted out quickly.
March 4, 2025
Unprompted review
Reply from Cheddar
Hi Karen,
Thanks for your feedback! We're really glad to hear our support team was able to sort things out quickly and make the process smooth for you.
Always here if you need us!
Best,
Team Chedddar
Really easy to use and the instant cash…
Really easy to use and the instant cash back really accumulates quickly.
Very helpful to resolve a recent issue with linking my bank account too.
March 5, 2025
Unprompted review
Reply from Cheddar
Thanks so much for the great feedback! We're glad you're enjoying the instant cashback and that we could help with your bank linking issue. Always here to support you!
Easy to use and customer support is…
Easy to use and customer support is fantastic
February 19, 2025
Unprompted review
Reply from Cheddar
Hi Shelley, Thanks a lot! We're so happy to hear you're finding the app easy to use and our support team helpful. We're always here if you need anything!
Fantastic customer service
Fantastic customer service, especially from Mustafa who sorted an issue for me with my account. They offer great cashback and have amazing support and help. I'd highly recommend them.
February 18, 2025
Unprompted review
Reply from Cheddar
Hi Ness,
Thanks so much for the kind words and recommendation!
We're really glad Mustafa was able to help with your account and that you’re enjoying the cashback and support.
We’ll be sure to pass this on to him!
Best,
Team Cheddar
Reply from Cheddar
Thanks so much! We're really glad you're loving the app and had a great experience with our customer service. Always here if you need us! 💛
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