Chelmsford Removals Ltd Reviews 

314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often noting their helpfulness and positive attitude. Many highlight the seamless and stress-free moving process, appreciating the team's careful approach and excellent organization from start to finish. Reviewers frequently mention the meticulous packing, efficient handling of belongings, and prompt delivery, ensuring items arrived intact and well-arranged. People also commend the staff for going above and beyond, assisting with tasks like furniture reassembly and making the entire move much easier. This exceptional service leads many to highly recommend the company and express a strong desire to use their services again.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the care taken with... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great and seamless experience... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers reporting items delivered filthy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An absolutely amazing experience we had today! The team were Bill, Michael, Richy and Luke and they were incredible! We set some pretty big challenges but nothing was too much trouble. They were pro... See more

Rated 5 out of 5 stars

Amazing service, really pleased with the whole process from beginning to end, survey, packing, removal etc. Everything was done very professionally and efficiently, and by super friendly guys. Would h... See more

Rated 5 out of 5 stars

I have just moved using Chelmsford removals, I was moving 2 homes into 1 over three days, the main move on day 1 was made so much easier with the guys sense of humour, knowing you are on a tight time... See more

Company replied

Rated 5 out of 5 stars

We had Nick, Mick, Andrew (Andy), Dave and Connor help us with our move in Chelmsford. They were very professional, polite and good fun, and they made our life so much easier - best money we’ve ever s... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Records Storage Facility
  4. Self-Storage Facility
  5. Storage Facility
  6. Transportation Service

About Chelmsford Removals Ltd

Written by the company

Chelmsford Removals is a professional house removal, business relocation specialist, and storage provider, servicing Chelmsford, surrounding areas and all of Essex.


Chelmsford Removals celebrated it's 15th birthday in 2022 and is the largest independently owned removal company in Essex and has moved approx 12,000 households.


It has it's own modern storage facility for furniture storage, self-storage and business archive. Flexible storage solutions are available to the public with no minimum, or maximum term, with the charge being weekly rather than monthly.


------------------------------------------------
ADDITIONAL SERVICES

Full Packing Service

Half Pack

Fragile Packing Service

Finishing Pack

Furniture disassembly and reassembly

Storage & Self-Storage Solutions
(also available to the public)

Sell Packing Materials to the public
------------------------------------------------

Chelmsford Removals has an experienced, professional team of loyal and friendly removal experts who can move your home, or your business, locally or nationally.


**************************************************** Customer Ratings

ReferenceLine - 9.8/10

Which? Trusted Trader - 4.9/5

Google Reviews - 4.8/5

Internet Rating - 4.9/5 - 400+ reviews


***************************************************
Call 01245 615610 to book your survey.

***************************************************


Chelmsford Removals will supply all boxes and packing materials and can move you from anywhere in Essex, to anywhere in the country, and beyond.


=================

  • Regulated by the British Association of Removers (BAR), and
    The Trading Standards Office.

  • Members of a Deposit Guarantee Scheme.
  • DO NOT charge for key waits.
  • Fully Insured.
  • Fully trained and uniformed staff.
  • All staff fully employed by the Company.
  • No casual or cash-in-hand removal staff.
  • All vehicles are sign written.

=================

EASY MOVE IN 4 STEPS

(1) Call the team and book in your FREE
     home survey, which takes 30 minutes.

(2) Be available on the date to show us
     your home and discuss requirements.

(3) Accept your no-obligation quote and
     confirm your moving date.

(4) Sit back and enjoy your moving
     experience.



=================
Start your moving experience the right way - call 01245 615610
=================

Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(314)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic, professional and outstanding service

Fantastic service! We had our furniture removed and put into storage whilst we completed renovation work at home. The team were professional, efficient, careful, very considerate putting down floor and door covers and with removing and packing our furniture into the storage crates on to the lorry. We had Nick and Wayne deliver our furniture back home on the 31 January. They were fantastic, outstanding and couldn’t do enough for us putting our dining room table back together and plumbing in our washing machine. I would highly recommend using this company to anyone!!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended without hestiation

From start to finish, utterly superb: recommended without hesitation!
The quote was easy and quick, the pre pack service from Lee was ideal and done with minimum fuss.
The move itself couldn't have been easier and the team that turned up were personable, professional, down to earth and courteous - Nick, Terry and Connor could not be bettered.
Given how stressful moving is, Chelmsford Removals has the process down to a fine art and one of the easiest recommendations to make!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Chelmsford Removals

Chelmsford Removals provided us with an excellent removal service. From the office staff to the removal team, everyone was helpful. Michael and Luke moved us into our new property in Yorkshire. They were hard working, courteous, and did everything we asked of them. I have no hesitation in recommending Chelmsford Removals.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience with great staff in December 2025. Whole process felt easy from the assessment of the move to the packing and moving day; they not only collected from our flat but also a storage unit and another house saving us a lot of time! Worked with Bill, Tom, Vic, Ritchy and they were great.
Highly recommend.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to an amazing team!

Nick Lee Dave Andrew and James N were at all times accommodating friendly and careful… all was clearly marked and professionally handled… my much moved piano has never been in safer hands!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Chelmsford removals…

Thank you so much Chelmsford removals for helping us move once again

Michael, Andrew and James N were the best team, they were efficient, professional and careful with our belongings !

Wish you all the best guys with your future endeavours!

Thank you ☺️

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team of guys

Amazing team of guys, the whole process was handled with care, attention and professionalism. Can’t recommend them enough, I won’t ever be moving without a team of removals to support us. Best experience and made the moving day so much less stressful. Thank you to everyone at Chelmsford Removals, in particular Michael. D, Mark, Dean, Vic and Dan J.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Second time satisfied customer

Great job by the team that moved us last week - Nick, Mick, Dave, Andrew and Connor. Second time I’ve used Chelmsford Removals and would happily book them for a third. The guys were polite, professional, diligent and ready to have a laugh and a joke as well. Thank you.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service - life changer!

We had Nick, Mick, Andrew (Andy), Dave and Connor help us with our move in Chelmsford. They were very professional, polite and good fun, and they made our life so much easier - best money we’ve ever spent! We would highly recommend them to anyone looking for a removal company and will definitely use them again in the future!

January 23, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for such a fantastic review, Eliza. We are delighted to hear that Nick, Mick, Andrew, Dave and Connor made such a positive difference to your move in Chelmsford. Making a challenging day easier, while keeping things professional and enjoyable, is exactly what we aim for. Your recommendation means a great deal to us and we would be very happy to help again in the future.

Rated 5 out of 5 stars

I have just moved using Chelmsford…

I have just moved using Chelmsford removals, I was moving 2 homes into 1 over three days, the main move on day 1 was made so much easier with the guys sense of humour, knowing you are on a tight time frame to be clear of the property was made so much less stressful. The team we had Lee, Steve, Mick, Mark, Jaimie, and Kev worked non stop (apart from the obligatory tea and doughnuts) in a calm methodical way. The next two saw them delivering furniture etc from out of storage allowing us time to unpack and arrange our belongings in a stress free way. Nothing we asked was a problem. If ever we move again I wouldn’t hesitate using Chelmsford removals again

January 14, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for taking the time to leave such a detailed review. We are really pleased to hear that the team helped make a complex three-day move feel calm and manageable. Lee, Steve, Mick, Mark, Jamie and Kev will be delighted to hear your feedback. Supporting customers with flexible, stress-free solutions, especially when storage is involved, is something we take great pride in. Thank you for choosing Chelmsford Removals.

Rated 5 out of 5 stars

Considerate and quick

Michael, Mark and Dan P were amazing.
Very efficient and always ensured we were happy with placement etc

January 15, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for your kind words, James. We are pleased to hear that Michael, Mark and Dan P were efficient and took the time to make sure everything was placed exactly as you wanted. That level of care and communication is very important to us.

Rated 2 out of 5 stars

Lies and missing items.

What a disappointing shame. Firstly, the lads who loaded up in Chelmsford two of whom moved us were great, very friendly very helpful. However 4 items went missing and did not get to our new address. A cherished concrete bird bath, that my partners now deceased father gave her many years ago. A memory piece lost forever it seems. Two heavy cast iron Dutch Ovens and a 110v Transformer. Four heavy items. Where did they go????? The office follow up of us reporting the missing items was aweful. It did not match the enthusiasm for getting our business. Lack of return calls, lack of any apparent concern for the losses. Not recompence for our losses, which would have been aprrox £200.00. Talk about take your money and run. It cost 5k to move us from Essex to Devon. And we also gave all the men 5 in total a Good tip. The lies bit, well, we were told by the estimator man that, 'we only use our own men, no sub contractors', No a blatent lie, you used some local Devon subcontractors too, so a blatent lie. I wouldnt use the company again.

Update and answer for for Chelmsford Removals points.

I have checked the shed and outbuilding throughly for the Third Time, the items missing are not in there.

With regard to the 3 section concrete bird bath, I distincly remember talking to the youngest of your team in Chelmsford in the back garden as he picked up a section and it was not obvious to him what it was, I explained and showed him the three sections of the bird bath. I also remeber telling the lads that the two Dutch Ovens would be sooty. These items would have been some of the last items put on the lorry, so first off. At no time did I see any of the items, however they had opened up the back of the lorry BEFORE we got there on unloading day.

November 25, 2025
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for your feedback. While we acknowledge your disappointment, we do need to clarify that a number of points raised in this review do not reflect the facts of the move.

For long-distance moves, we may work alongside trusted partner companies who are members of, or affiliated with, the British Association of Removers to assist with unloading at the delivery address. This allows us to deliver the service more efficiently and pass cost savings directly on to our customers. This approach is clearly set out in our terms and conditions, which are provided with our initial quotation, well in advance of booking.

With regard to the items listed as missing, this was followed up directly with the team involved. While they do not specifically recall a concrete bird bath, they do recall unloading shaped concrete items into the garden and, as instructed, unloading the transformer and cooking pots into the outbuilding/shed at the delivery address. We understand from the team that the outbuilding/shed was extremely full by the time unloading had been completed. During our last communication, we asked whether the contents of the outbuilding/shed had been checked thoroughly, as moving days can be busy and items can be easily overlooked. We remain happy to review any further information once this has been checked.

As part of our standard delivery procedure, customers are asked to check the vehicle once unloading is complete and sign the delivery paperwork to confirm the vehicle is empty. This process was completed on the day of delivery.

Our review of this matter has been based on the information and evidence available to us. We take all concerns seriously and have followed our established processes throughout.

Rated 5 out of 5 stars

Professional, friendly and highly efficient!!!!

Honestly cant praise and recommend these guys highly enough.... so helpful, friendly amd professional ... made our move so easy... Terry, Michael and Mick make one hell of a great team and i wont hesitate to use them again or tell others about them
Thankyou for everything.

January 12, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for your wonderful feedback, Louise. We are delighted to hear that Terry, Michael and Mick worked so well together and helped make your move feel easy and stress-free. Your recommendation is greatly appreciated and means a lot to the whole team.

Rated 5 out of 5 stars

Great company with amazing staff

All the guys , Terry , Michael and Mick we’re polite friendly helpful courteous and decent , worked swiftly and cleared the house and into our new house before lunch and we are 65 miles from the house we moved from . Would recommend these guys every time for all your moving house needs ! Thanks again guys you done us proud

January 12, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for your lovely review, Paul. We are so pleased to hear that Terry, Michael and Mick delivered such a smooth and efficient move, especially over a longer distance. Clearing and delivering everything so quickly while maintaining care and professionalism is something the team will be proud of. Thank you for your recommendation.

Rated 5 out of 5 stars

Michael and Conner were outstanding

Michael and Conner were outstanding , can’t fault them their work and manners

January 9, 2026
Unprompted review
Chelmsford Removals Ltd logo

Reply from Chelmsford Removals Ltd

Thank you for your feedback. We are delighted to hear that Michael and Connor provided such an outstanding service and left a great impression. Your kind comments about their work and manners are very much appreciated.

Rated 5 out of 5 stars

Moving date 18/12/25

We moved on the 18/12/25 we had Steve G Lee and Billy help us they all done a fantastic job they were very friendly and very helpful nothing was too much trouble for them and they made it seem so easy

December 18, 2025
Unprompted review

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