Bought paracetamol suppositories at a good price, but one had a very short expiry date. They offered a refund if I returned it at my cost, which I declined, as it was more than the item’s value. When... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like many reviews state, money was immediately snatched from account and eight days later still awaiting delivery, no response to emails. Will have to contact my bank to retrieve payment. Scam artist... See more
Ordered children's paracetamol suppositories on 29 Oct, delivered by Royal Mail today 1 Nov. Very pleased as they charge £3 per pack, Asda pharmacy (the only place near me that stocks them) charged... See more
HOW DO DO THESE CLOWNS HAVE A LICENCE? I ordered prescription medication from this amateur company and the first batch came - WRONG MEDICATION NOT AS ORDERED. After 3 phone calls and 3 emails I re... See more
Company details
Information provided by various external sources
Chemist.net - Online chemist store. Where great prices meet great service. Chemist, Pharmacy, Online Pharmacy UK, Discounted Medicines, Skin Care Products, Beauty Products, Perfumes, Fragrances, Medicines, Health Care, Acne Skin Care, Hair Loss, Vitamins, Nutritional Supplements, Veterinary Products.
Contact info
Oxleasow Road 18, B98 0RE, United Kingdom
- chemist.net
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STOP. Consider not doing business with these people
Be very careful doing business with this company. In fact I would not recommend it at all. Impossible to contact if there's an issue but they had no problem taking my money. I ordered some products which I paid for. They reimbursed me for less than what I originally paid for the products but never informed me why they couldn't fulfill the order and they never informed me why they reimbursed me for less than what I originally paid.
Deteriorated of late.
Have always found chemist.net very good, however, this time I placed an an order early Monday morning. The current responsible pharmacist, someone called Ihtisham Zafar, may be suffering from sleeping sickness as (two working days later) my order hasn't even been looked at let alone authorised. I emailed them asking if all was OK, yet even the common courtesy of a reply seemed to be asking too much. Don't expect I'll get my order now. And shan't be placing another one.
Chemist.net are absolutely Brilliant, reliable
Chemist.net are absolutely Brilliant! I had put in an order with another chemist but emailed after purchase order not in stock and waited but still nothing 2 wks so ordered from Chemist.net. So helpful over phone, telling me not in stock but are ordering more should I put in order it could despatch quickly. Oh yes Monday 20th June 2022 afternoon ordered today 22nd June arrived as promised. This chemist is fair good customer care, friendly and honest,will continue with this company as I used to use them a lot but ended trying somewhere else as delivery was free. Won't bother no more with them should have stuck with this company.
Well Done Chemist.net for quick speedy helpful service 👍👍
Big Thumbs-up from me.
I bought 40 pill holders for an old age…
I bought 40 pill holders for an old age home in February 2022. Today I received the first 10. Holding thumbs I will receive the rest shortly.
Most expensive items missing.
My first few orders was great with them. However now they are claiming that they do 3 checks before sending products out, but I have recived my most recent order without two of the most expensive pieces of medication and when asked where they are and to redispatch, they are now not answering my calls or emails. They are rebranding, so I'm assuming to get away from all of the negative reviews posted about Chemist.net ... the lady made me out to be a liar and said that I would need to look into it, why offer a service if you're not going to follow it through to the end.
Wrong tablets
This chemist sent me the wrong tablets, so I emailed them three times telling them that they’d made a mistake. I expected a refund, however I didn’t even receive an email reply. Sending the wrong medication is as dangerous as it is irresponsible and I will not buy from this company again.
No response when encountering a problem
Have used chemist.net for over a year to purchase Aymes products. When we encountered a problem, no response was offered. Since we pay over £40 each month, I’m disappointed.
Terrible.
Total A... Holes.
Money taken no order.
Hope you choke on my money.
Payment taken no items
Placed order they took payment never even dispatched items ignored messages and emails. This is criminal stay away from this company say it was getting delivered never arrived 3 days after delivery date. 12 days after order was completed
Damaged order received
Damaged order received. Immediate re- order sent out.
Excellent customer services.
Excellent price point
Excellent product range.
fake website dont losing your money my…
fake website dont losing your money my order have more then 1 monthe
Overall very good experience.
Overall very good experience with this pharmacy. Very responsible customer service. Particular products are little bit pricey but the service and shipping are very accurate.
After 6 weeks I am still chasing them for my order!
I ordered 6 weeks ago and after many many e-mails and phonecalls I still have not received my order nor a refund. They don't reply to e-mails, rarely answer the phone, and don't return answerphone messages. I can only assume that the one occasion the phone was answered and I was told my order was sent to the wrong address and would be resent to the correct address that this was a blatant lie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








