Cheriton Homecare Limited Reviews 

23
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

After looking at a number of care providers to support my father-in-law we settled upon Cheriton and we’re so glad we did. We found their carers to be professional and attentive, caring for hi... See more

Company replied

Rated 5 out of 5 stars

After viewing a number of homes, my father felt the room offered at Cheriton was where he wanted to be. He was encouraged to make the room his own space with pictures, furniture etc. Any queries or co... See more

Rated 5 out of 5 stars

The care my mum received from Cheriton Homecare was absolutely outstanding. The carers didn’t just do their job; they truly cared for her as if she were their own family. Their kindness, patience, and... See more

Rated 1 out of 5 stars

Absolutely appalling. My mother was cared for by care worker registered with this agency and sadly sustained injuries and had to attend hospital. Safeguarding at East Sussex Council found that they ha... See more

Company replied

Company details

  1. Home Health Care Service
  2. Aged Care

Written by the company

Cheriton Homecare offers a range of affordable specialist live-in care services to clients in London and the South of England. We have a wide range of clients with varying care needs, such as dementia & Alzheimers all of whom live in the comfort of their own homes. Our aim is to provide reliable and professional live-in care services and improve the quality of life for those who require care and support them in their own home. Our clients participate in planning their care, and rate us highly, because we are good listeners. We provide a service which will help you live as you choose. Contacting us, for free and partial advice, can be done by using the request a call back feature or by email, both of which can be found on the contact us page. A free assessment of care needs can be arranged at a time to suit you. Telephone services are available day and night, so that our clients and their representatives have direct access to management at all times. We are passionate about the details and care about what we do, as the service we provide is personal both to us and the people who receive it. Richard has 30 years of experience, so he insures that care assistants working with Cheriton Homecare are well trained and supported, because we expect them to provide exceptional services to the people we support. The Care Quality Commission inspectors consider our team to be well-led and safe. "Caring for someone is not about just providing food, medication or security; it's about enabling people to make choices about how they choose to live their lives and supporting them to do so" - Richard Barnett We are available 24/7 so feel free to contact us at 01273 273 2730


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.3

All reviews

(23)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Care with passion and dignity

After looking at a number of care providers to support my father-in-law we settled upon Cheriton and we’re so glad we did.

We found their carers to be professional and attentive, caring for him with compassion and dignity at all times.
Bryan was a very proud and particular gentleman and the fact he always had good things to say about them speaks volumes.

Richard and the team at Cheriton were very attentive to any questions we or my father-in-law had, responding quickly with kindness and flexibilty to ensure his needs were met at all times.

It’s rare these days to find an organisation totally committed to customer service, Cheriton puts it at the heart of everything it does and I can’t rate them highly enough.

May 16, 2026
Unprompted review
Cheriton Homecare Limited logo

Reply from Cheriton Homecare Limited

Thank you so much, for taking the time to leave such a thoughtful review.

It was a privilege to care for your father-in-law, and it means a great deal to hear that he felt comfortable and had good things to say about our carers.

We know how important it was for him to be treated with dignity, respect and understanding, and the whole team will be very touched by your kind words.

Thank you to you and your family for placing your trust in Cheriton.

Rated 5 out of 5 stars

Care with kindness

After viewing a number of homes, my father felt the room offered at Cheriton was where he wanted to be. He was encouraged to make the room his own space with pictures, furniture etc. Any queries or concerns by the family are addressed promptly by very caring staff. Considering his age and preference, he stays in his room, and his meals are bought to him, and although he has been encouraged to join in with the activities, he chooses to sit quietly and watch game shows on the television. This choice he made brings him comfort, and the familiar routine provides a sense of stability in his life. The staff respects his wishes, understanding that everyone has their own way of coping with change.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Like Family to Us

The care my mum received from Cheriton Homecare was absolutely outstanding. The carers didn’t just do their job; they truly cared for her as if she were their own family. Their kindness, patience, and professionalism gave us so much peace of mind. The office team was always available to provide updates and support, ensuring everything ran smoothly. We couldn’t have asked for a better experience and are deeply grateful for their exceptional service. Highly recommend!

December 10, 2024
Rated 5 out of 5 stars

Outstanding Care for 5 Years

My mother-in-law has been cared for by Cheriton Homecare for the past five years, and the experience has been exceptional from start to finish. The carers are consistently reliable, punctual, and professional, providing her with outstanding support every single day. It’s clear that the team truly cares about their clients, and it has made such a positive difference in her life and ours.

August 17, 2024
Rated 5 out of 5 stars

I can't thank Cheriton Homecare enough

Cheriton Homecare have looked after my father for the last couple of years and I couldn't be more grateful. Not only have they gone above and beyond to look after my father but also to give me support in my position as LPA.

Richard and his team have incredible empathy and always spent time with my Dad.

I am very grateful also to his carer Pawel who looked after my Dad with dignity and love. My Dad's last wish was to die at home and I am so glad that he didn't go into hospital because he would have died there.

I will never forget what they did for my Dad. Thank you.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

As a recruiter working with Cheriton…

As a recruiter working with Cheriton HomeCare, my experience has been overwhelmingly positive. What stands out the most is the company’s dedication to both clients and staff, creating an environment where everyone feels valued. Cheriton Home Care truly prioritizes the well-being of its staff, offering them continuous support, flexibility, and opportunities for professional development. This makes it easier for me as a recruiter to confidently recommend the organization to potential candidates.
Overall, Cheriton HomeCare is doing a fantastic job fostering a supportive and caring culture, both for its employees and clients. I highly recommend it to anyone looking to join a dedicated team that truly makes a difference in people’s lives.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. People ready to assist promptly on the other side. Very good personalised care given to clients and the agency looks after the Carers very well.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. My mother was cared for by care worker registered with this agency and sadly sustained injuries and had to attend hospital. Safeguarding at East Sussex Council found that they had acted unprofessionally and were reported to the CQC. The carer in question was reported to the Disclosure and Barring service and thankfully will never be able to touch a vulnerable adult ever again. It’s been heartbreaking. Thankfully we have fabulous carers in place now, just wish I’d never approached this agency.

August 25, 2023
Unprompted review
Cheriton Homecare Limited logo

Reply from Cheriton Homecare Limited

As you know I was personally very upset by the circumstances surrounding what happened to your mother, which lead to distressing experience with our agency.

Please know that the care and safety of our clients are our highest priorities and has been for the 27 years I have been providing care. Cheriton provided care for your mother for more than 12 months prior to her fall, during which time we established a loving and kind group of carers to support her. I understand how upsetting it must have been to see your mother sustain injuries from an accidental fall while under our care, and we are truly sorry for any distress this has caused.

The safeguarding investigation found that while the respite carer should have done more to convince your mother to seek medical assistance after her fall, they respected her right to decline. However, the carer acted unprofessionally by not following her training and our policies when she failed to report the incident to Cheriton Homecare. This lapse in protocol delayed our awareness and response until the return of her regular carer. Upon receiving the safeguarding ruling, I insisted that the carer's failure to report the incident be recorded on her DBS. It is important to note that the carer was found to be at fault for not reporting the incident, not causing the injury. Cheriton have since taken steps to ensure such oversights do not happen again and have implemented specific training regarding falls as mandatory for all new recruits.

I understand that no explanation can undo the distress caused. The Cheriton team are glad that you have since found fabulous carers for your mother. It is our hope that the care she continues to receive, including from some of our former staff who remain involved, provides her with the support and comfort she deserves. We are committed to ensuring that every client receives the highest standard of care.

Once again, we are truly sorry for your experience and wish your mother the very best.

Rated 5 out of 5 stars

I have worked with Cheriton homecare…

I have worked with Cheriton homecare for nearly a year as a live in carer, I can honestly say all admin staff have been brilliant especially Daisy who is always just a call away very helpful and supportive.
This is a company that really cares about the clients as well as the staff.
Great place to work

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Care Company

I would highly recommend Cheriton if you need home help. We swapped to them after having a terrible time with a previous company and just wished we had gone to them sooner. The office staff could not be more helpful and were always there if needed, nothing was too much trouble.
My mothers face would light up if Richard or Luke visited as they always made time to sit with her.
Our special thanks go to Nastasha and Gary who cared for her to the end and helped make her final days more comfortable.
Sincere thanks for all your help

July 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent care plans and continuous…

Excellent care plans and continuous back up

February 12, 2020
Unprompted review
Cheriton Homecare Limited logo

Reply from Cheriton Homecare Limited

Thanks Sam. Wonderful to know that you still think we are worth it after all these years. Thank you for being such an awesome carer.

Rated 5 out of 5 stars

Very good communication between carer…

Very good communication between carer and management. and management to carers quick answer to call .quick solution to problems. Very good team in office quick answers to any questions about care .The manager is really listening to carers problems.

February 12, 2020
Unprompted review
Cheriton Homecare Limited logo

Reply from Cheriton Homecare Limited

Thank you Mihaela for a wonderful vote of confidence. It is a privilege to have you as a part of our team.

Rated 5 out of 5 stars

I recommend Cheriton Homecare

Great live in care company. I recommend them to anyone.

February 12, 2020
Unprompted review
Cheriton Homecare Limited logo

Reply from Cheriton Homecare Limited

Thank you Glee. It means a lot to us.

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