Chiarafashion Reviews 

114
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Customers frequently express dissatisfaction with the products, noting that items often look nothing like the pictures advertised online and are of extremely poor quality, made from cheap, thin, and poorly constructed materials. Many also report issues with the return process, finding it horrendous and difficult to navigate, especially since returns often need to be sent to China at the customer's expense. People are also concerned about receiving refunds, with some doubting they will ever get their money back after sending items to China, and others experiencing delays or being offered only partial refunds to keep the unsatisfactory products. Additionally, some customers have reported that their orders arrived late or were never received at all, leading to further frustration and financial loss.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the product, reporting that items received often... See more

Quality

Customers had negative experiences with quality, consistently reporting that items received were of extremely... See more

Return policy

Reviewers highlight negative aspects of the return policy, primarily due to the requirement of returning... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that they did not receive a refund... See more

Order

Consumers express significant dissatisfaction with their orders, citing long delays, with some waiting from... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I wish I had looked at Trust Pilot before making a purchase via facebook link. I was also swept in by great pictures and a UK based company with delivery in a week. Not the case as delivery was over 3... See more

Rated 1 out of 5 stars

Disgusting company, clothing is extremely poor quality, nothing like the pictures. Returns process is horrendous. Had to send photos of self in items that do not fit only to be fobbed off with offers... See more

Rated 1 out of 5 stars

DO NOT USE! does not deserve 1 star. absolutely, appalling quality of goods ordered. items look nothing like the pictures, material and workmanship quality shocking. as previous reviews i was offer... See more

Rated 1 out of 5 stars

the company claims it is london based and even says delivery within a week via royal mail- this was so far from the truth . items of clothing badly made and turned up faulty, thin cheap hard materials... See more


1.1

Bad

TrustScore 1 out of 5

114 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.1

All reviews

(114)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ms Mitchell

Do not buy from this company
Total rubbish ! They need closing down ! Taking peoples money no london address to return to only China Tipical ! Everyone needs to do a bank recall for their money for bad quality products ….

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

I order a dress for my daughter

I order a dress for my daughter. The item arrives and is not wearable. The fabric is 100% Polyester, which is not what is advertised. The seams are loose and dangling , the zip chunky and exposed which will probably brake the skin If worn. And is has got no inners which means is see-through.
The company trades as an uk company but the returns (which we have to pay for) go to CHINA, the customer phone number no-one answers is in PORTUGAL and the company's address is in BRASIL!!!
Total scamers !!!

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking - Do not buy from here!!!

Absolutely awful, bought 2 dresses that look nothing like what I ordered tried to return to china as others have said and now my items are stuck in customs and I’m out of the 30 day window and £70 down. Scammed good and proper - so annoying!!

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!

this is a scam website do NOT order, has been nearly 3 weeks and i have not received my item, i don’t know if i ever will and if i do i am expecting a cheap quality item which i wont be able to return after reading reviews.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

Purchase coat size larger

Purchase coat size larger, BUT it was way too small. Emailed to ask for return. They asked for a video to prove this. I emailed back refusing. Then took 5 more emails over several weeks to organise return. Then I had to track it to China. Has just cost me another £23. So I should get £44.95 back less the £23 postage return. Do not use this company. Poor quality and a joke.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. They are horrific. Order 2 weeks late. Goods, 2 Kaftans, absolutely appalling, nothing like the photos on the webpage. Now I have to try and get my money back.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM.
SELL RUBBISH FROM CHINA.
NOT LONDON.
THEY EXPECT YOU TO PAY POSTAGE FOR RETURNING TO CHINA!
THAT SOMETHING MAINLAND THAT THAT DOES NOT RESEMBLE WHAT YOU ORDERED.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. The website is a scam. Cheap, shoddy item delivered and fabric not linen as described. Company offers free returns (purporting to be London based), but in fact you are required to return item to China at your expense. Companies like this (and they are numerous) appear to be completely unregulated/unmonitored and do not adhere to UK consumer legislation

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T EVER ORDER FROM HERE

DON'T EVER ORDER FROM HERE! I reached out to them requesting a refund due to the poor quality of the items i received - which looked nothing like what was advertised. When I mentioned i wanted a full refund and was willing to return the item, they stopped responding and blocked my email. I basically lost $126.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Corset dress

Corset dress. Completely uneven. It wasn’t until I was at a wedding that I realized how uneven the dress fit on me. One of the straps was digging into my skin, while on the other side the cup was extremely loose. I kept adjusting but there was nothing I could do to make it even. Then halfway through the wedding the strap that was doing all the heavy lifting’s (because of the uneven mess) plastic ring snapped. I had to break the other side and tie the strings in the back like a halter to make it work. The dress was still unbelievably uneven.

I checked to see if I was crazy, and lo and behold, the dress is stitched completely uneven. I looked at the unworn dress and it’s the same exact thing. These dresses are paper thin, fall apart in seconds, and are built horribly.

I let them know, but obviously they know their product quality is terrible and they refused to give me a return as it was outside the 30 day window. I should have known better but oh well. They also didn’t let me upload my review to their website and delete every comment I put on their social media.

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered items never arrived; No response

The first time I ordered (summer corset dress) the items were exactly what I wanted! BUT THEN ... I ordered a second time at the beginning of January and still have not received my items. I've emailed their help service four times. No response. At this point, I think the company has gone under and we're out the money if we ordered. So don't order now!

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Biggest scam!

This is the biggest scam! I made a purchase 2 dresses of those. The quality, fabric and size is NOTHING like what is advertised… nothing like those models. It’s baggie, saggy and quality of fabric and cut is awful!!! what a huge disrespect of consumer!!! literally a scam

September 2, 2024
Unprompted review

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