Chillicult Reviews 

92
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

Very fast response to an issue with their website, with an equally fast resolution. Wide selection of products at reasonable prices. Ordered multiple times and all products received as expected with f... See more

Rated 1 out of 5 stars

Order placed, accepted and apparently sent. No tracking number provided. Email contained a link supposed to take you through to order info and tracking but it did not work and item not received. Conta... See more

Rated 5 out of 5 stars

I’ve used Chillicult about six times now, it’s my go-to chilli supplier. Mr Naga is my addiction, and it’s at a good price, plus Pran Naga Pickle is amazingly hot. Never had a bad experience. I would... See more

Company details

  1. Condiments Supplier
  2. Food Seasoning Manufacturer

Written by the company

Online Hot Sauce Retailer


Contact info

2.7

Poor

TrustScore 2.5 out of 5

92 reviews

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No recent history of asking for reviews

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2.7

All reviews

(92)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong Item Received

I ordered four pastes from Chilli Cult as they were good value for money on special offer. Unfortunately one of the items was the wrong flavour when it arrived. I asked for a refund or replacement and sent them a photo as requested. It has been over a month now and I still haven't received my refund. No response or explanation from customer service. I don't think I'll risk buying from them again.
UPDATE: Over a year later, still no communication from ChilliCult. I'm considering reporting to Trading Standards.

July 23, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I ordered 4 sauces, it said it was shipped. 2 weeks later I still hadn’t received them. I tried to contact and follow up twice with no response so I had to resort to claiming through PayPal.

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Wrong items sent and no follow up

Ordered 2 bottles of chilli sauce, but was sent 2 jars of naga pickle. Raised to Chilli Cult who sorted a new order which it seems Royal Mail have misplaced, however I have had to chase every step of the way with no proactive updates, and now getting no response at all. Original order was mid-Feb and I still don't have it.

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

Part of order missing and several…

Part of order missing and several emails ignored. Poor customer service and I’ve given up now. I thought I’d found a decent company, but obviously not. Delivery was not only wrong but slow anyway. I’d recommend going elsewhere unless you want poor service and support for their errors.

October 15, 2022
Rated 5 out of 5 stars

My Go-To Chilli Supplier

I’ve used Chillicult about six times now, it’s my go-to chilli supplier. Mr Naga is my addiction, and it’s at a good price, plus Pran Naga Pickle is amazingly hot. Never had a bad experience. I would highly recommend.

October 7, 2022
Rated 5 out of 5 stars

Top ten experience.

The package was well designed and well wrapped, and the product intact. The time between ordering and delivery was speedy; a very efficient service.

September 23, 2022

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