Chilterndoors Reviews 285

Nightmare to get hold of, had windows and doors fitted, had been called out once allready and hasn’t even been a year yet because of door problems which was hassle at first, but finally got there. Have the same problem with my door, impossible to get hold and never get called back even after texting, never answers there work land line. Would never recommend this company. It’s come to a point where my self and my partner have to take this further.

I cannot recommend Chiltern Doors enough. We started our conversations with Lui ahead of a full house renovation and extension in October. A number of visits later we decided on windows, doors and a lantern. Lui always had the time for us to chat and pick his brains about the best product. After eventually deciding on our style, we placed the order and were in touch when openings were ready to be measured. Despite some size and design changes our end, Lui was accommodating and fitters made a couple of visits to make sure everything was correct. He went above and beyond to make sure we designed a front door which we absolutely loved, going back and forth with materials, styles and sizes. As well as the front door, the style of all our other doors in the house was so important to him, and he was amazing helping us decide on the look/practicality of each door! Due to the size of our order, doors windows and lantern came at different times, again Lui and the team made three separate visits to make sure everything was fitted at the earliest opportunity. The doors, windows and lantern are all of a top quality and we couldn’t be happier. All for a very competitive price too, beating nearest quote by £5k. Overall, we are extremely happy and absolutely obsessed with all the doors and windows. We cannot thank Lui enough for helping us create our forever home!

The Go-To Company for Doors!
Outstanding service from start to finish! Angie was super friendly and helpful, booking me in for a survey. Luis followed up, came out on a Sunday to take measurements, and on Monday he quickly found a stock composite front door that fit my needs - saving me from a long wait.

By Tuesday, Gargan and Indar installed the door with top-quality workmanship, even reinstalling my Ring doorbell, which saved me a job! A few weeks later, they returned to fit the rear door, again doing a cracking job.

Angie kept me updated throughout, making the whole process seamless. Fast, professional, and reliable - this is the company to use! Plus, their referral scheme is a bonus. Highly recommend!

had a composite door put on excellent service very well polite manners did a superb job with cleaned up aswell highly recommended door looks amazing

We have drove past their bright orange sign many times. Popped in as our door lets in lots of draught. Was taken back to how nice their showroom was. Very smart, the lovely lady at the front desk was very helpful and gave us both a J20. Ended up speaking to a sales person who was very knowledgeable. Purchased an Agate grey front door, it was installed last week. Very impressed with the entire process from the J20 to their neat and tidy finish! 5 Stars from me

Just finished with the last of replacing all my doors with chiltern doors, very good service I’m pretty sure everything I needed was always in stock & fitted same week.
Highly recommend

Avoid!! Abysmal customer service!

Got a quote for a door 25 Oct, sales team didn't tell me it was only good until end of month when a promotion ends. Not ideal, but ok I guess passing on a cost from supplier + £150. When I did order, I was told lead time was 4-6 weeks. I had a quote for £200 cheaper elsewhere, but Chiltern assured me it would be in before Xmas 7 weeks away. So I agreed and placed the order.

Then no communication at all, I messaged on 16 December asking for update, just an excuse that fitters were back to back. Xmas comes and goes, we get to 13 January and I message again - now the excuses start. Sales guy was sick, that's the fitting team, we're the sales team,.. No apology whatsoever. Door installed 17 January nearly a month late. Then when I complain about the customer service, suggesting they should at least match the price I was quoted elsewhere, the excuses started.. They'd only promised to 'try' for xmas, the whole industry shuts down over xmas.. for 4 whole weeks apparently, Chiltern were open but only a skeleton staff - how much annual leave do their employees get? An example of the bizarre excuses made by email:
"Paul and Heidi were very attentive and come back and fourth to help you with discounts etc"
"We did call call and remind you of this as we knew it was coming to an end, This was to try and keep that discount for you."
I sent back a screen shot of my call log proving I'd never been called even once.

Eventually I did get a call from Lui, who still refused to offer any sort of apology or goodwill gesture, accused me of making up the above facts to swindle him out of money, became irate and said I had to pay immediately or they were sending a team to extract the door and taking me to court for the costs. He then started a court claim against me immediately, only 24 hours after I received their invoice!

Save yourself the stress for when something goes wrong - order elsewhere!

Great service from chiltern doors birmingham.Really happy with my new window.

I recently ordered a aluminium door for my house. I had seen the car with sign writing at the school. I contacted these guys and came to the showroom. Very happy with the installation of my new door. These guys were so helpful with the payment method and quality. I will recommend all of my friends and family as they love my new door. I have so many compliments.

Chiltern Doors did an amazing job fitting new windows and doors in my home. Credit to Haris for his excellent customer service. The window quality is excellent, and the fitting team was professional, friendly, and efficient. The whole process was smooth. Highly recommend!

AMAZING ! From the initial enquiry and phone calls to the measure up and then very fast installation this really has been a great service ! Harris was so helpful and the team that arrrived to do the installation were happy and chatty and did a fantastic job ! We honestly couldn’t be happier ! Thank you ☺️

Fantastic service all the way through from order to installation. All the guys who installed were courteous and conscientious and went the extra mile to finish the job properly.

Atom was great throughout and very accommodating as I had to partially brick up one of the windows. Install team very hardworking and didn’t stop to get the job done and did so to a very high quality. Thanks very much the windows are great

From the moment I contacted Haris until the job was completed, we've had nothing but exceptional service. Haris was very efficient, and personable. Chiltern doors came to me via recommendation and after the quality of service we've received, wouldn't hesitate to recommend them in the future. Nothing was too much trouble from the design of the doors, to the installation date. Alex the fitter was hard working and personable. The installation was seamless and all rubbish was taken away at the end of the job. Really happy with the execution of the installation. Very happy with the results.

I’m very pleased with quality service and friendly customer service care specially the Manager Mr Haris he is look after me very well with great service and good price as well , im very happy with top quality job I’m recommended .. ( Chilterndoors )🙏🙏❤️

Happy with service
Harris and alex

We randomly came across chiltern doors through social media ads and gave it ago which felt scary. Chiltern doors has been unbeatable from start to finish from their amazing products & service unbeatable prices start to end. We dealt with Atom all the way and he has been amazing always ready to answer any questions. We had our slimline garden slider from chiltern, outdoor skylight, lounge door, and high security entrance door and im in love with every single one. The high standard quality speaks for itself. Anyone who arrives cannot stop complimenting our entrance door as it’s become the icon of our newly refurbished house. We had many meetings and visited the showroom staff was amazing attentive and never failed. Building work can be stressful alone but to come accross companies like chiltern doors who make everything simplified and smooth was a game changer and hassle free. I am already recommending them to all friends and family. Thank you amazing team for all the great service smooth transition and amazing products!

Me and my partner have just bought our first property together and had all our windows, front and back door done by Chiltern. We had around 6 other companies come and visit us and Chiltern not only offered us the best price but were so friendly and professional throughout the process. Heidi and Paul in particular were amazing. Their support and communication throughout the process was flawless and we couldn't believe how quick the it took from the date of their visit to the actual installation. The workmen who attended and fitted the windows were so quick, thorough and did an amazing job. We also couldn't believe how clean they left the house once they'd finished. I honestly could not recommend this company enough, we are so happy with our new doors and windows. Thank you so much Heidi, Paul, Louie, Angie and the team of fitters!

From start to finish Chiltern doors provided an excellent service. The staff were friendly, professional and very helpful.
I was astounded by the quality of the front door. The installers were also very professional and respectful to my property whilst working, they left no mess at all.

I would highly recommend Chiltern Doors

Thank you again Chiltern Doors 💕

Atom helped us with installing desired windows on our property. Fast, reliable and honest service. Would definitely work with them in the future