China Highlights Train Ticket Service Reviews 

1,644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and efficient booking process, even for complex requests or far in advance reservations. Many appreciate the proactive approach of the staff, who manage everything effectively and propose suitable alternatives when desired tickets are unavailable. The team's communication is frequently described as outstanding, with prompt responses and clear guidance making the entire process straightforward and stress-free. Reviewers commend the staff for their helpfulness and professionalism, often going above and beyond to assist with changes or provide valuable advice to ensure a seamless travel experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its promptness, reliability, and... See more

Booking process

People report positive experiences with the booking process, finding it very simple, easy, and efficient.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Response time

Consumers find response times to be prompt and efficient, with many reviewers highlighting quick replies and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect way to book china train tickets in advance (more than two weeks) for foreigners. Good service. If the desired train becomes unavailable, they propose an alternative. We had to face high... See more

Rated 5 out of 5 stars

We traveled during high season in China (National Day vacation week), and the agency helped us to get the tickets we wanted. In those cases where the tickets sold out too quickly, they helped us get a... See more

Rated 5 out of 5 stars

Excellent service especially for reserving months ahead when the booking window isn’t open yet. My agents Annie and Vivi managed to get tickets for all the trains I requested and even advised me on a... See more

Rated 5 out of 5 stars

Excellent booking and communication with China Highlights made booking our train travel a breeze. Getting seats on the fastest trains is a very competitive process, with 1st class seats selling o... See more


Company details

  1. Train Ticket Agency

Information provided by various external sources

Book your train tickets in China by following a few simple steps. Let us help you make your booking hassle-free


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,644)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

The site was very easy to use and the service from Trent was excellent. He communicated well through the whole process. I was able to get all 5 tickets and it made my holiday stress free.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! My agent was Fabio.He kept me informed about when tickets will be available.Was super prompt with answers to my questions.
I was worried that the typhoon in HK might cancel my train and Fabio kept me informed at all times.He also explained other options.I will use this service again!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Train booking service

They are really helpful with everything. Booked my tickets and issued them in time. I would highly recommend them while booking trains in China.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

China Highlights great company

We used China Highlights Train Ticket Service to purchase the tickets we needed for our domestic travel during our trip to China. Excellent service and excellent customer support; I highly recommend them.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
Response was fast from the staff- Trent who was able to help us booked 1st class & even business class seats for the train trips!

Do use this website to book intercity trains when travelling in China.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended service

Highly recommended service. We had to change some trains and the team was very helpful and kind. If the trains were full, they offered many alternatives or even the refund. Customer service used to answer in short time.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Superior service.

China Highlights supplied a superior service, special mention for Annie who was always helpful and knowledgeable.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we had to change the train tickets 2 times for personal reasons and the team was very helpfull and reactive to all our requests. Made our trip to China do much easier.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Annie for her outstanding support and dedication throughout the entire booking process. From the very beginning, she has shown great professionalism, patience, and commitment, helping me with every detail of my trip. Her communication has been clear, timely, and efficient, which gave me a lot of confidence and peace of mind.

Without a doubt, professionals like Annie make a real difference in customer service. If there is any way to leave formal feedback or share my experience with her supervisors, I will gladly do so. She truly deserves recognition for her excellent work.

Thank you again, Annie.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience!

Tickets were booked in April for first week of September departure. There will be emails sent to acknowledge the booking and disclaimer that the tickets will only be available and confirmed 15 days before departure. We were notified in end-August that the tickets were confirmed. On departure day, we confirmed again with the train reception desk if tickets were valid and all was a breeze after; just had to present valid passport to the train attendant before boarding.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent booking service

Excellent booking service! So easy and very good communication. I highly recommend using china highlights to book any train tickets for china. And I will definitely use again.

September 3, 2025
Unprompted review

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