Choice Reviews 321

Very helpful. Help me through all the process. Always there to answer of I have question.

Ana's knowledge of Bitcoin IRAs is truly impressive. She explained everything clearly and answered all my questions with precision. Her expertise made the complex world of crypto IRAs easy to understand. Highly recommend her service!

OK, so I have an account with Bitcoin IRA and there’s a monthly fee of $20. The fee is taken from my credit card account and for some reason it has not been going through. And I get a monthly notice or every quarter. I get a notice that the fee has not been paid. This is annoying so I contact bitcoin and I speak with the rep on the phone. His name is John. He listens to me. He actually I mean really listens when I start talking he listens and by the end of the conversation, everything was resolved. I just really appreciate the sense of caring that I could feel through the phone and the level of professionalism.

John Lutes was quick and provided the exact help I needed.

Quick. responsive. just well done

Choice has always had a great product. Good experience, fair rates and flexible custody options. This is the first time I have had to call support ( if I recall ) but their email support is always quick, easy to understand and helpful. The phone support was no different. Got a real live individual on the phone that spoke like a person and not someone reading a script. My issues was resolved very quickly - quicker than I expected.

The Choice app is great-easy to use and maneuver. The customer service support is also top notch!

Kayla stayed with me confirming that the docusign was received. I was not happy when I called because this docusign I finished over a week ago with the help of your staff person (a guy) because the docusign was not showing up properly on my computer. He assisted, I finished and submitted. Yet today because no rollover to my Roth Ira showed up in my account. Kayla tells me the docusign was never received. That is hard for me to believer since I had help filling in the boxes (SSN & BirthDate) that had no instructions for those boxes. He assisted me..but Kayla tells me it was not received. I was not a happy camper when I called because the $10,500 rollover amount never showed up in my account. I lost the perfect opportunity to add to my Crypto portfolio due to this untimely and frustrating delay. At my request....Kayla stayed with me as we went thru yet another docusign and I received verification from her that it was indeed received. Your systems need to be streamlined and be more efficienty than I have experienced multiple time in the past, this delay was not the first frustrating delay.

I was having a problem with my acct. Kayla with Digital Trust identified the problem quickly and the problem is now resolved. What a relief, thank you!!
George

Using Choice has been a refreshing experience. The platform is easy to navigate, transactions are fast, and everything feels transparent. What impressed me most was how simple it was to move funds without hidden hurdles. Customer support was also quick and helpful when I had questions. Overall, it’s a reliable service that I’d confidently recommend to anyone looking for a trustworthy option.

I love that I got to speak with a human being! His name is John and he was able to give me very easy, clear instructions to accomplish what I was trying to do and told me what the sequence of events was going to be. A great experience! My transaction went exactly as he said!

I have worked with Kayla before, and she has helped me immensely and positively.

Ana Henry answered a couple of technical questions and sent me the documents I needed quickly and efficiently. Exactly what I was hoping for. Thank you Ana.

Kayla Wilson was very helpful and knowledgeable with the questions I had regarding my account.
Thank you.
Kayla

She listened and was empathetic

Agent was very kind and patient