Choice Funeral Plans Reviews 734

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and respectful approach, making what can be a difficult topic much easier to navigate. People frequently highlight the excellent service, noting the clear explanations, personalized guidance, and the overall smooth and pleasant user experience. Many also appreciate the transparent pricing and the value they receive, finding the plans to be more affordable than anticipated. However, some customers also noted an occasional issue with initial communication, such as a missed appointment or an error in documentation. Despite these isolated incidents, reviewers generally found that the company's representatives were quick to apologize and resolve any problems efficiently.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, expressing gratitude and satisfaction. Many reviewers highlight the... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease and clarity.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff's helpfulness,... See more

Price

Customers consistently note positive experiences with price, finding services to be affordable and offering... See more

Based on these reviews

Rated 5 out of 5 stars

I'll admit that this was a process I'd been putting off. Let's say, I had to make a funeral plan for a still alive vunerable adult who I represent. I was recommended a funeral provider so I took out t... See more

Rated 5 out of 5 stars

I had a great experience when purchasing my plan and my husbands plan . We had been looking a funeral plans for a while but to be able to purchase one from my local funeral directors was great . I hav... See more

Rated 5 out of 5 stars

I bought two plans for my husband and I online. However I did ring first to ask some questions before completing the purchase. I found the staff member I spoke to very helpful. Obviously I am still... See more

Rated 5 out of 5 stars

Easy to do. Offers better choices than a well known competitor. Was also far cheaper. They use local directors which gives that more personal touch. Can't really comment further as when needed I won'... See more


Company details

  1. Funeral Insurance Company
  2. Funeral Director

Written by the company

Our Funeral Plan enables you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At 80 widower I wanted to prepare

At 80 widower and in good health I wanted to prepare for the inevitable. The average age of death is 85 and I am slowing down so to relieve my partner from cost and bother I wanted to plan the funeral. I would have had bin but she said a funeral. The funeral director Merstow green swiftly converted the conversation to a plan and payment. they were gracious and organised

February 16, 2026
Rated 5 out of 5 stars

I recently arranged a funeral plan for…

I recently arranged a funeral plan for my elderly aunt and I was really impressed by the one-to-one, personal service. The person dealing with me took the time to truly understand her, and it felt as though they knew her as an individual, not just another client.

That level of care made a difficult process much easier, and gave us her family real confidence that everything will be handled with dignity when the time comes. I would definitely recommend their service.

March 25, 2026
Rated 5 out of 5 stars

My first experience planning a sensitive funeral

I'll admit that this was a process I'd been putting off. Let's say, I had to make a funeral plan for a still alive vunerable adult who I represent. I was recommended a funeral provider so I took out the plan fully guided. I knew what was required as details were online so I chose options then the funeral provider guided me to the right plan which was much cheaper than I thought because its done in advance. Took about hour and half to plan. All in all, a very positive experience to get that out of the way, I'm truely grateful for this service and it's taken a heavy weight off my shoulders knowing its being taken care of. I will be using this service also for myself and recommend to others one hundred per cent.

March 16, 2026
Rated 5 out of 5 stars

Helpful staff and a good price

I bought two plans for my husband and I online. However I did ring first to ask some questions before completing the purchase. I found the staff member I spoke to very helpful. Obviously I am still here, so I can't comment on how good the service will be when the time comes but I'm happy so far

March 27, 2026
Rated 5 out of 5 stars

I had a great experience when…

I had a great experience when purchasing my plan and my husbands plan . We had been looking a funeral plans for a while but to be able to purchase one from my local funeral directors was great . I have always used them for any family funerals and to know that I would still be using them even though it would be a direct cremation was very settling . I was treated with the utmost respect . The young lady was very knowledgeable and explained everything that would happen . It was a pleasure dealing g with her . Amazing staff and the policies came very quickly through the post . You definitely run a five star service for your clients

March 16, 2026
Rated 5 out of 5 stars

Very happy with service

Very happy with service, Member of staff was very thorough and helpful and mentioned options that we had not thought about. Dad was given a few weeks to think through and discuss with family all his options.

March 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look