Choice Funeral Plans Reviews 

920
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional when guiding families through sensitive arrangements. Consumers appreciate the clear explanations, reassuring communication, and supportive approach that significantly reduces stress during difficult moments. Many individuals note that the entire process feels easy, respectful, and comforting from the very first phone call to setting up the final plan. Some people were dissatisfied with occasional administrative delays, distant branch locations, or a lack of upfront pricing clarity. Despite these minor drawbacks, the overwhelming majority of consumers remain highly satisfied with the overall service quality and professional support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their kind, empathetic, and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as excellent,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, frequently praising staff... See more

Price

Users describe positive interactions with price, highlighting that the plans are much cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. W... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

920 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(920)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful explained everything about…

Very helpful explained everything about the plans the lady who came and did my home visit was lovely her name was Pauline very polite and pot my mind at ease thankyou

August 7, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Donna

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from Pauline.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

All questions answered on a distressing…

All questions answered on a distressing thing to have to arrange

August 22, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear David

Thank you so much for taking the time to leave us a 5 star review.

It's great to know that we could answer all your questions.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Straightforward .

Straightforward .
Great price

August 7, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Penny

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Fantastic plan so glad I found the…

Fantastic plan so glad I found the right people to take care for when the time comes. Alison is truly a wonderful person, caring and kind she made my experience so special I now know how much they really care about the persons actual funeral. I would recommend them to anyone who wants a simple plan but with compassion and kindness.

July 3, 2026
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Reply from Choice Funeral Plans

Dear Sharon

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Alison was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

My plane

Friendly Explanation Of What Would Happen All So Very Professional

July 16, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mark

Thank you so much for taking the time to leave us a review.

We are glad to hear that everything was clearly explained to you by our staff.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

They were very helpful and…

They were very helpful and knowledgeable it made our journey pain free. I could highly recommend them

July 22, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Everything explained .price.funeral…

Everything explained .price.funeral arrangements ect.easy to under stand .

July 2, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Patricia

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that everything felt clear.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

You will get everything you need in one placeThe lovely young lady on the phone made…

The lovely young lady on the phone made the whole experience easy. I got exactly what I wanted. And the plane was delivered to my home in a few day’s. July 2026.

July 23, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Patricia

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that your experience with our team was straightforward and that you felt supported throughout the process.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Easy to do and your representative was…

Easy to do and your representative was excellent.

June 26, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Brian

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

A very nice young lady at Gillian’s in…

A very nice young lady at Gillian’s in Tooting explained everything

July 16, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear William

Thank you so much for taking the time to leave us a 5 star review.

We are glad to hear that everything was clearly explained to you by our staff.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Quick and easy to set up

Quick and easy to set up. Would recommend to others

August 4, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent service

Very pleased with the service provided. Staff helpful, informative and understanding.

July 24, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from our team.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very friendly and went through…

Very friendly and went through everything with us with no pressure

July 13, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Angela

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that your experience with our team was straightforward and that you felt supported throughout the process.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very informative and friendly

Very informative and friendly

July 30, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear John

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Funeral plan

It was so easy to do. Company was professional and prompt with sending out the confirmed plan. Have recommended it to friends who are thinking of doing it

June 25, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Alyson

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

From the very first phone enquiry to…

From the very first phone enquiry to setting up the plan, I felt supported and very well informed over each step of the process. I now have a personalised plan fir the whole family to be aware of and not to have to worry about, when the time comes

July 22, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Genee

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and straightforward process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

We got our plan through the…

We got our plan through the Newtownabbey office, Claire was the lovely lady who help my aunt arrange everything. She has such a beautiful way and nature and most suited to this type of job…..

August 21, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mark

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Claire was able to give you the support you needed.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Great place went back to them as they…

Great place went back to them as they did my mums funeral so when it came down to dad it was easy to go to them for help and support

July 13, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Sarah

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent empathetic and helpful

Excellent empathetic and helpful assistance from Steven in constructing our plans.

July 10, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mr Jones

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from Steven.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Sam at woolston made me feel at ease…

Sam at woolston made me feel at ease and explained that was available and outlined how the plan worked ect a great asset to the company i have recommended this to family and friends

July 31, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Rick

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Sam was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

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