Christmas Trees Direct Reviews 1,710

Great service

The tree when it arrived was really lovely however we were informed it would arrive on Monday the 15th (no time slot). Took a day off no tree arrived so emailed Trees Direct, absolutely no apology given for the wasted day just a short reply to say the tree would be delivered the next day. The tree was not delivered the next day, another email sent, another non apologetic reply received. Finally two days late a tree did appear and it was lovely however I would not buy again as customer service is poor. Courtesy costs nothing, but not everyone possesses good communication skills.

Great tree. Good price. Arrived in good condition.
Delivery slightly slower than expected, but was very last minute, and arrived in time for Christmas.

Beautiful tree, safely and efficiently delivered. I am delightd.

Really nice tree, it was the right height for my flat. Delivered early. Lots of packaging.

A perfect shaped tree was delivered exactly as planned. It was well wrapped and has dropped very few needles since unpacking it. Very pleased 😌

The tree came within 24 hours (ordered last minute) it is a nice shape and colour and isn’t dropping needles. Ideal.

Beautiful tree delivered on time and not expensive.

My 6 ft.Frazer Fir is a beautiful tree and looks wonderful now it is decorated, and it smells lovely too.

Delivered to my door. Great.

Lovely Christmas tree. The tree looks great and the needles have not dropped very much in the three weeks it has been up. I would definitely recommend.

Quick delivery, lovely tree

Delivery was great and the tree looks amazing Will definitely be buying one again next year.

Perfect tree / delivery worked well and tree is lasting well

Quick delivery, tree was well wrapped and protected and arrived in perfect health...

The tree arrived and was pretty ugly. Not a pyramid shape, full on the bottom coming to a point, but more cylinder shaped. It was also already browning, so dry.
We cut off some of the bottom and soaked in water for ages and it looked a bit better. Still an ugly shape.
We kept it in a cool room, near a window and not near any radiators. And, even though it was in water it just got drier and drier.
Today it's Christmas Eve and about 30% of its needles, maybe more, are on the ground and it is pretty brown so not safe. I can't put my presents under it as if I touch it now loads of needles fall off causing the decorations to slide off.
We'll all stay away from it so we can turn the lights on and open our gifts near it tomorrow then take it down on boxing day.
Very disappointing. I should have listened to my husband and bought a new one, locally, the day it arrived. We will do that next year.
On the other hand, the wreath is lovely and still looks great.

Will buy again next year. The tree is lovely It arrived well packed. I did initially order the wrong size and the business emailed me straight back and altering it was not a problem. I know we could have bought a similar tree for less elsewhere but we needed delivery.

Good service!
Excellent quality the tree is perfect for what I wanted!

Excellent product.