Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more
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Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Contact info
Glasgow Road, G65 9BX, Kilsyth, United Kingdom
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
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Great mail order Christmas tree!Easy to order
Easy to order. Tree delivered before schedule (thank you). Great tree, (smelled amazing). Healthy.Thanks.
As a surprise
As a surprise, I ordered a Poinsettia and Christmas cactus to be delivered to my daughter-in-law in the U.K. (I'm in the U.S.) Package was delivered quickly, both plants looked great, and it was an easy transaction. Very pleased with the results.
Excellent communication
Excellent communication. Everyone happy with their plants. Will definitely use again.
Pot problems
Paid extra for pot cover, too small for tree. Company wrote back saying they didn’t have any pot covers to match the potted trees they were selling.
4 day late delivery and asymmetrical tree
Two main items for this rating of a three. Also first time ordering on-line.
1) Our tree should have arrived on Dec 18th, but did not arrive until Dec 22nd. To be fair after I sent an email on Friday asking the status - I did get a response on Dec 21.
2) The tree is very asymmetrical and not one I would have selected if I had cut it myself.
Prompt service,tree well packaged,item…
Prompt service,tree well packaged,item as described, go9d price.
Just what we needed
Would be 5* as a great service but the…
Would be 5* as a great service but the tree is not of the highest quality considering the price and it’s dropping needles like I have never seen before
Delivered good trees in time
Excellent service and delivery
Excellent service and delivery. Our first real Christmas tree, and its amazing.
Beautiful Christmas tree
Beautiful Christmas tree, fast delivery, definitely recommend.
A brilliant price for a lovely little 2…
A brilliant price for a lovely little 2 - 3ft rooted tree. It come in a nice enough gold, plastic pot, but, as I wanted to put it by my front door, I re-potted in a bigger, heavier pot.
Delivery was quick and the tree was well packaged.
A great company to deal with.
Lovely tree but Shane about the pot and presentation
It was quick and easy to order the tree on line - and it was delivered on a few days. The tree Ostwald is lovely, but the delivery driver was rude and unfriendly - O complained to the company and had a lovely email apology. When I opened the box, the pot with the tree in was absolutely coated in dried mud- and the red outer pot O paid £10 for was grubby and cheap looking. I’m not sure if I would use the company again
Brilliant
Absolutely beautiful tree, in perfect condition with hardly any needle-drop. Highly recommended and will use again next year.
Very pleased with our tree
Very pleased with our tree, in great condition & a lovely shape.
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