The Handmade Christmas Co Reviews 3,992

After finding the website being unable to take my order for a personalised bauble with my wife’s name on it, for several weeks, I received an email from a kind young lady stating that the site had been closed temporarily after the festive season (to allow coworkers to take some time off and recuperate). She invited me to do one more attempt to order my bauble, now she got everything back up and running! Which I did……the lovely bauble arrived today in our home in Holland and we’re very blessed to have the four baubles for our family complete again. Can’t wait for Christmas and seeing them gracing our tree once more. Thanks so much guys!! Merry Christmas to you all.

Beautiful products which were beautifully wrapped in their own personal bags, well packaged to prevent any damage during delivery.
I also needed assistance due to an accidental double order. The customer service was brilliant and sorted the problem in a few minutes, including the necessary refund.
I have used this company a lot and will continue to do so for all my Christmas (and other) needs.
Thank you Handmade Christmas Co.

I ordered a Christmas gift from The Handmade Christmas Co.

I was not satisfied with the product and contacted my bank regarding the issue. My bank (Barclays) processed a refund on my behalf.

After this refund, the company used my card details again without my knowledge or consent and charged additional amounts to my card.

Barclays confirmed that this was an unauthorised transaction and refunded the money to me.

I am very concerned that my card details were stored and misused. I would advise other customers to be extremely careful when shopping from this website.

I placed an order with this company and unfortunately won’t be using them again.

After my purchase, I became aware via social media that they regularly submit trade mark/IP complaints against other small sellers in the same space, including products that appear to have existed long before their registration. It feels less like fair competition and more like using marketplace systems to remove others.

As a small business owner myself, this didn’t sit right with me.

Based on my experience, I wouldn’t order from them again and would suggest others do their research first.

Placed a corporate order for hampers that felt like taking blood from a stone, promised the world but may as well of done it ourselves. chased and chased for their invoice that needed to be settled before they dispatched. Told gift cards could be customised then their printer left nothing but lines through it making it look a mess, i wouldn't bother doing this at all, plus they are stuck on the outside of the box on the side so not actually in your hamper and quite easily missed. No tracking information provided so no confirmation your item is received or not and when chased they state well they havnt had any back. Exceptionally slow to respond, if at all and never when they promise. Multiple staff are rude.

Raised a complaint and had nothing but the finger pointed at us despite having all calls recorded and emails from this company. Highly unprofessional and simply out of their depth at Christmas which they should literally be well suited for given their branding. Joke of a company with no loyalty to customers and their order which is a shame as the hampers are of good quality but as always when it goes wrong its about how they fix it and frankly, they simply don't care.

***update to original review given Handmade Christmas Company wish to spread untruthful comments in a poor attempt to invalidate review. despite SEVERAL companies stating pretty much like for like feedback. If this was my company i would be looking internally before trying to blame others. its simply BAD BUSINESS!!!!

In addition, in an attempt to have my review removed, HCC complained to Trust Pilot that my review was false. Evidence provided and the review reuploaded, they complained again stating my review was defamatory to the business. also not true and once reviewed by Trustpilot this was also reuploaded. Truth hurts I guess!

For your own learning and apparent inability to see the facts for yourself I will address each of your points providing factual accounts and information.

chasing invoice - Called a total of 3 times for your invoice. 01/12/2025 at 1307 Billy promised the invoice would be received by COB, 1pm latest the following day. (3 min 32) No invoice received so called 03/12/2025 at 1230 spoke to Joseph chasing and promised it would be with us in 30 min. (7min 16) No invoice as promised so called again 03/12/2025 at 1355 and apparently they had 'just sent it' (call last 4 min 13 sec)

Raising an invoice at 1352 is not getting it done as promised on two separate occasions. I'm also not sure why you feel you would need to chase me for payment? I paid it just over an hour later.

Gift Card - Called 20-11-2025 at 1040 spoke to Joseph discussing what we can have on the card. states our print is custom. Asked if we can have our logo and told yes, told that they have had people send in entire designs in the past. (7 min 37) Regrettably I trusted what they stated and the quality of this was diabolical, poor printing of the logo meant several lines through the logo, highly unprofessional and embarrassing to have a couple of clients make me aware knowing this is not the standard they are used to from my business.

At no point was there any discussion either verbal or written between ourselves and this company discussing 'custom printed cards' this is entirely fabricated in their response and would welcome their evidence. I will remove this section if they can.

I did criticise the placement of the card. I had a Hamper delivered personally. The gift card placement was completely missed and not actually in or by the hamper in the box at all and was instead attached to the side of the box as if it appears like an invoice. one would argue entirely that its better to place the gift card in the actual gift as they open it. your points makes ZERO sense especially when you put your own marketing within the gift!! go figure?

Tracking - It is 03/02/2026 that I write this update. Still have not received tracking information for any of the parcels. Despite Director Louis confirming that this would be sent following review of our complaint. call made on 08-01-2025 at 1344 (call time 2min) just because no one has raised a failed delivery does not mean a parcel has been received. nor was I asking that you track the parcels. you could have sent this information and we could have tracked them. As you constantly have shown, getting information from you is like getting blood from a stone.

Clearly a difference in opinions regarding your staff. I have no need to make this up and your other reviews cohobate my experience.

As a regulated firm we are obliged to record all calls, youre dealing with B2B so why this is a shocker to you, i dont know. i encourage you to raise your concerns to the ICO if you deem necessary.

You have no interest in putting right just arguing & pointing the finger. the review will stand and all will see!

delivered on the and product was as good as expected, perhaps better

Very poor service.

I ordered Christmas Crackers, including personalised items, at the beginning of December in order to receive them in time for Christmas. However, the shipment to Italy only took place after Christmas, making the purchase completely unusable, as these products are strictly linked to the holiday.

I contacted Customer Care multiple times, including offering to cancel the personalised items to receive the standard ones in time, but I never received any response. While the website and products appear very appealing, when selling items so closely tied to a specific date, delivery by that date should be guaranteed or clearly communicated.

Overall, this was a very disappointing experience, and I would not recommend this website.

Really great crackers and prompt delivery.

Ordered weeks ahead of requested delivery date of the 19th December 2025. No updates from them re any problems but my hamper wasn't even dispatched until three days later and apparently delivered on the 23rd when no one was there, was left outside in a car port. Their response 'The delay is simply due to an enormous volume of hampers that required dispatch.' Not my problem, order was made well in advance!

Excellent customer service. My crackers were delivered very quickly & looked amazing. Great to have a personalised gift inside too. Thank you

This was a Christmas gift to my nieces who live in London and I liked the offerings and presentation and they were really happy with it. However, I'd requested delivery to be on December 23 and the delivery was attempted on the 21st when they were out at work. Instead of leaving it outside their door (or leaving a note), they came back the following day. Luckily someone was home to receive it as this was still not the correct day.
I spent a great deal of time researching the perfect hamper for them and, while I think the product is great, I'd prefer to have trust in a company that they will follow through on instructions (or at least have them inform me if this is not possible).

Excellent quality personalised crackers - well worth that extra few ££

Excellent quality item. Looks amazing. Easy ordering and prompt delivery. Well informed. Highly recommend this company.

The personalized Christmas crackers are the most attractive we've ever had - the customization was perfect. And they shipped from the UK to the US SO quickly! We had DHL updates texted to us every step of the way. We plan to come back to Handmade Christmas Co next year. Cheers to everyone there!

Fantastic quality product, so beautiful. Fast delivery and amazing packaging

Great well made/ finished products, as well as excellent service.

I ordered the same Santa's sack as I ordered my son 5 years ago. It's beautiful & arrived within a few days ❤️

The bauble was exactly as described. It was wrapped very well and came on time.

Can’t speak highly enough of this business. Lovely selection, easy to order, quick despatch and deliver the following day. The crackers are for Xmas so can’t speak about the contents but they are finished beautifully and in lovely boxes. Will purchase from you again. Thank you

The item purchased was of very high quality and delivery was very very quick even though order placement was close to Christmas