The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more
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London, United Kingdom
- 020 3743 0795
- help@handmadechristmasco.com
- www.handmadechristmasco.com
Replied to 50% of negative reviews
Typically replies within 24 hours
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Nice workmanship but arrived too late…
Nice workmanship but arrived too late for presents for Christmas. Timescales should’ve been noted on Black Friday sales three weeks was not good enough.
Sadly, Customer Service has gone downhill this year
This is our third year of using HMCC for our client hampers and will be our last.
Previous years, they've been faultless - excellent customer service, prompt replies to queries, great attention to detail and a feeling of wanting to help. Prompt turnaround between order/ payment and delivery and proactive updates.
This year, they had a new team in and they just didn't have near the level of Custtomer Service the last team did. Verging on rude at times, they don't seem to want to help and certainly don't work proactively.
Delayed replies to queries, out of stock products and delayed delivery.
We will source our hampers elsewhere next year
Christmas Sacks…
Over the years I’ve ordered a few Christmas sacks for my grandchildren, Lovely sacks, would hesitate to order more! Great communication from the company.. Thanks
A Fantastic Product at a Great Price
Santa's passport is a fantastic product at a great price; I loved it so much I bought 3 more to give as gifts! Highly recommend, 5 stars. Arrived in good time as well. Thank you!
The Handmade Christmas hampers gave…
The Handmade Christmas hampers gave good service from the point where we ordered till delivery to our top clients. Communication with customer service was easy and they were prompt in replying. Hampers even got delivered one day earlier than expected.
Been ordering Xmas hampers for some…
Been ordering Xmas hampers for some years now at this website. They are helpful, good price/quality and they deliver what the promise.
Professional and Personable
The team understood my needs and had a fab solution and took all the stress of posting out many presents to partners.
Quick efficient and personable
Thankyou
Lovely product and prompt delivery.
Prompt service quality very good
I wanted to say a huge thank you to the…
I wanted to say a huge thank you to the team at The Handmade Christmas Company. The personalised baubles are beautiful, the packaging is exquisite and the customer service is second to none. A big thank you to Billy for expediting my order and Victoria for personally delivering my items in the evening. I can't thank you both enough for going that extra mile.
Very good experience in ordering…
Very good experience in ordering personalised items. Items were well made. I would order again from the handmade Christmas company.
Beautiful gifts and really well made
Beautiful gifts and really well made. Couldn’t be happier
Gorgeous handmade crackers and great…
Gorgeous handmade crackers and great customer service.
Wonderful company
Wonderful company! I ordered x2 personalised Xmas eve boxes for my children and they are perfect! Amazing quality, fast shipping, cannot fault them at all. Price was amazing too!
Thank you!
Service was 1st class
Service was 1st class and delivery was jus top notch
Fantastic choice of beautiful gifts
Fantastic choice of beautiful, usual gifts. My candle is exquisite - the smell is divine and it’s quite obviously made from quality materials. I will definitely buy from here again.
Great service and quality.
I ordered personalised baubles and the quality is brilliant. Easy to order and very quick delivery. Will always order from you and recommend you highly.
Placing an order
Very easy website to navigate and place an order. The product was delivered ahead of schedule and is of excellent quality.
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