The Handmade Christmas Co Reviews 3,992

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sadly, Customer Service has gone downhill this year

This is our third year of using HMCC for our client hampers and will be our last.
Previous years, they've been faultless - excellent customer service, prompt replies to queries, great attention to detail and a feeling of wanting to help. Prompt turnaround between order/ payment and delivery and proactive updates.
This year, they had a new team in and they just didn't have near the level of Custtomer Service the last team did. Verging on rude at times, they don't seem to want to help and certainly don't work proactively.
Delayed replies to queries, out of stock products and delayed delivery.
We will source our hampers elsewhere next year

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas Sacks…

Over the years I’ve ordered a few Christmas sacks for my grandchildren, Lovely sacks, would hesitate to order more! Great communication from the company.. Thanks

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

A Fantastic Product at a Great Price

Santa's passport is a fantastic product at a great price; I loved it so much I bought 3 more to give as gifts! Highly recommend, 5 stars. Arrived in good time as well. Thank you!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

The Handmade Christmas hampers gave…

The Handmade Christmas hampers gave good service from the point where we ordered till delivery to our top clients. Communication with customer service was easy and they were prompt in replying. Hampers even got delivered one day earlier than expected.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to say a huge thank you to the…

I wanted to say a huge thank you to the team at The Handmade Christmas Company. The personalised baubles are beautiful, the packaging is exquisite and the customer service is second to none. A big thank you to Billy for expediting my order and Victoria for personally delivering my items in the evening. I can't thank you both enough for going that extra mile.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company! I ordered x2 personalised Xmas eve boxes for my children and they are perfect! Amazing quality, fast shipping, cannot fault them at all. Price was amazing too!

Thank you!

December 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look