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The Handmade Christmas Co Reviews 3,992

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TrustScore 4.5 out of 5

4.7

Christmas Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more

Company details

  1. Christmas Store
  2. Corporate Gift Supplier
  3. Gift Shop

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I ordered Christmas crackers so can't comment on the products yet but they definitely look like good quality.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality items

Good quality items. I have bought several over the years and they have stood the test of time. My grandchildren are delighted with them.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect place for a gift or keepsake

I wanted a special Christmas gift for my sister who lost her son this year. My nephew was ginger so I found the perfect Gingerbread Man here and got his name printed to it. The quality is amazing and delivery was so quick I can not thank you all enough.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful and a pleasure to deal with

Came across this company and am so glad I did, it was full of beautiful and wonderful gifts for every occasion and every age. Brought a hamper for my partner for Christmas as a gift. So pleased with it, everything from the way it was carefully packaged to the presentation of the gift. It really it wonderful and I know my partner is going to love it. The contents were all in a wooden box with a carry handle and the front slide off to show all the goodies carefully packed against straw. So pleased with it and the customer service is amazing. Thank you for a 100% service.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

The best Christmas company

I have used THCC every year for a few years for all our personalised Christmas needs. All the children in my family or friends get their Christmas Eve boxes. Well made, gorgeous markings and even better they are personalised. I recommend this company to everyone. They have brilliant customer service and the quality of everything is so high.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised baubles

I have been using this company for a few years now and they never disappoint. Recently just brought my son his own personalised bauble and it’s gorgeous

November 20, 2025
Unprompted review

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