The Handmade Christmas Co Reviews 3,992

•

4.7

Christmas Store

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more

Company details

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4.7

Excellent

4K reviews

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Replied to 50% of negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 2, 2025

Personalised Santa Sack

I ordered some personalised Santa sacks for my family around 8 years ago and recently went back on to order another matching one for our growing family and they are just as good quality as they were all those years ago 😁

November 24, 2025

Unprompted review

Dec 2, 2025

Excellent customer service

The team were great and provided a quick delivery with high quality product! Thank you

The quality and detail are just brilliant, helping keep the magic alive for my 2 children.

November 26, 2025

Unprompted review

Nov 26, 2025

Slow postage and should make it clear…

Slow postage and should make it clear at check out item can take 10+ days to arrive

November 24, 2025

Unprompted review

Nov 25, 2025

The bauble was lovely

The bauble was lovely, but the online shop was clunky, hence a 4 not a 5. I ended up with 2 of the same (thinking my first purchase hadn't gone through) which, given it was personalised, I couldn't return. So now I have 2 with my granddaughter's name on it! Never mind!

November 21, 2025

Unprompted review

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