Christopher Cloos Reviews 1,187

I purchased a pair of sunglasses in May. Unfortunately they did not fit. I contacted customer service. They provided me with a return label. I shipped the sunglasses back in June. I followed up in July. The glasses were received back. I should have the refund shortly. Then when I followed up I was told that Cloos system had been hacked and I should have my refund soon.

Here we are five months later and 36 emails and no refund. They even asked for my Paypal account. I was told the refund would be in my Paypal account no later than 12/8/2022. Well as of today 12/21/2022 I still have not received it. Cloos just keeps telling me that they are working on it.

This is getting old....

I wonder if the company is closing. My payment was drawn December 6 and no action since.
I have asked for tracking - cancellation of order - just a comment on my order. Each time the same auto reply.
When I call, the phone isn’t answered.
Be careful!!

Ordered sunglasses in June. I was charged full price and have received the glasses. The company has told me twice that they will expedite my order. I finally gave up and requested a refund. So far after three weeks, I have not received a refund.

SOS_The company just steals your money.
I just want to make sure that no more people lose their money. After 5 months that they have been lying to me about my order, they accepted to refund me, they even sent me a refund confirmation .... hahaha My bank assured me it is not real and that the refund was not procesed. Had to cancel my credit card.
PLEASE DONT BUY FROM THEM, THEY WON'T DELIVER.
#31062

oh and of course they would ask now to make a nice fake review on the company and they will promise this and that, all lies, but that is how they have 4 stars!!!
FAKE

This company steals your money, they do not deliver the products. Now 5 months later they finally accepted to refund me for the pair of glasses that were never sent, BUT THEY WERE LYING, THEY ALSO SENT ME A REFUND CONFIRMATION BUT MY BANK ASSURED ME THAT NO REFUND WAS PROCESED.
PLEASE DO NOT TRUST THEM.
#31062

This company can go bankrupt and do the world a favor. They lie to you and use deceptive business practices. I have been waiting for a $19 refund for 4 months as well as replacement glasses that were defective. I keep getting the run around. They are no good mother f’ers. Don’t ever buy any of their products. They don’t honor their promises. They are all pieces of s**t that work for this company. They can all go f*** themselves.

Their customer service is fantastic. They are prompt, efficient, polite, and really care about your experience. Christopher Cloos stands behind the product.
I would buy from them again and again.

The customer support team was quick to respond and send me a new pair of glasses after mine broke.

Love my Cloos x Brady Grey Tonic sunglasses, consistently get compliments too. Customer service was extremely responsive and accommodating to my questions when I initially ordered them as I needed prescription. Also, after I recently got Lasik surgery they shipped me new non-prescription lenses for free! Can’t recommend Cloos enough.

Ordered a pair of sunglasses from this company, returned them over 2 months ago, and still no update on my refund. I have contacted customer service a handful of times, only to be consistently given excuses about why they haven't been able to process it.

Direct quote from company

"Due to a change in software provider, experienced a large systems malfunction causing the payment system to be without functionality. Essentially, the implementation led to a 'scramble' between the front and back end, meaning that the system is not running before the issue is manually resolved. Our tech team and an external team of experts are currently involved in solving the issue to establish full functionality again. We expected this to be resolved within a few days, but this is taking longer than expected, hence the delay with your refund."

This was the first excuse and there have been multiple since. Completely unacceptable.

Very friendly and great quality.

I recently ordered a pair of sunglasses but I put in the wrong address. When I reached out for help they answered very quickly and were very helpful.
I have the Cloos x Brady in Ristretto and they are amazing.

Great glasses and great customer service! Had a small repair needed with my blue light glasses and they were able to help me out quickly. Definitely recommend!

Amazing glasses that are high quality and stylish. Customer service is very quick and professional as well. You cannot beat Cloos for a great product and great value

Cool sunglasses from the Brady x Cloos line.
Quick delivery aswell.
Would recommend.

I'm currently on my second pair and the quality is just astounding. Great service in the store and over-all just a hugely recommendable product.

Quickly replaced a broken frame free of charge after I lost a screw. Just needed the original order. Didn't have that so they were able to address lookup the order and had no problem with that. Everything went super smoothly.

I ordered three sun glasses and they looked good but came too late. I did sent them back in September and they arrived in Kopemhagen. Since then I am waiting for the refund. Initially the return to my credit card apparently did not work, they asked me to set up a PayPal account. But also with solution, I am waiting for the money since 1 month. NEVER AGAIN!

I got a fast delivery and great service. I had a few questions but Charles in support was quick to answer them short and precise. I can recommend this company

Amazing sunglasses. Excellent costumer service. Love love love!

Without a doubt the best sunglasses you can acquire. No future trips are happening without a pair of CC’s. Definitely not the last pair I’m buying!