first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more
I wanted a Ball watch, but new is too expensive so I decided to try the pre-owned market, which led me to Chrono24. I very much liked the various safeguards which give protection when you buy. Chrono... See more
This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more
Company details
Written by the company
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Contact info
Haid-und-Neu-Straße 18, 76131, Karlsruhe, Germany
- chrono24.co.uk
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an excellent experience using…
I had an excellent experience using Chrono24. The platform is incredibly easy to navigate, with a wide selection of watches ranging from affordable pieces to high-end luxury models. I really appreciated the transparency in listings—detailed descriptions, clear photos, and seller ratings made it easy to feel confident in my choice.
The communication with the seller was smooth and professional, and the secure payment system added an extra layer of trust. Shipping was fast, and the watch arrived exactly as described, well-packaged and in perfect condition.
Overall, Chrono24 made the entire buying process seamless and stress-free. I would definitely recommend it to anyone looking to purchase a quality timepiece online.
March 30, 2026
Great communication both during and…
Great communication both during and after my purchase.
March 9, 2026
Had no problems with the buying process.
March 23, 2026
Good experience
I ordered a Tissot watch which was delivered the next day excellent service and I’m very pleased with my purchase
April 10, 2026
Good information during shipping
Good information during shipping - watch arrived earlier than expected too.
March 27, 2026
Excellent customer service
Excellent customer service, helpful and even when there was an issue with the courier the team was there to help.
April 9, 2026
Great comms / price / product
Great comms, fast shipping, good price.
Description matched the product.
March 25, 2026
A trusted source of vintage watches
I’ve ordered a couple of watches from Chrono 24 and was very satisfied on both occasions. easy and secure transactions.
April 8, 2026
I've been using Chrono24 for a few…
I've been using Chrono24 for a few years now, but this is the first time I've actually used it to buy a watch.
The process was smooth and transparent, communication with the seller was easy and everything was excellent.
March 31, 2026
Always have a good experience
Always have a good experience, and any issues have always been sorted agreeably.
Would recommend. I always buy from professional sellers.
April 7, 2026
Great experience
Great experience - delighted with the watch and fantastic service throughout. .
April 1, 2026
Excellent app/website to find vintage…
Excellent app/website to find vintage watches. I purchased a Cartier from my birth year and the selection of professional dealers was fantastic. Very easy website to use with secure payments.
March 24, 2026
Watch addicts beware
I have bought several watches now using the Chrono24 platform and each time it has been flawless. It is probably too easy to use to be fair, dangerous how easy it is to use, I love it, the bank manager probably not as much. Highly recommended.
April 5, 2026
Great communication
March 26, 2026
I bought a truly perfect watch
I bought a truly perfect watch. Thank you all very much. See you next time.
March 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.