We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... See more
Company replied
Chubb are super efficient. They attend when due without my having to ask them and their representatives are all lovely and friendly. Rob is great to deal with and always follows up on promises. Wouldn... See more
Company replied
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Engineer arrived nice and early
Engineer arrived nice and early, was polite and extremely helpful.
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
August 8, 2026
Reply from Chubb Fire & Security UK
Dear Greg,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Phoned regarding a fault message on the…
Phoned regarding a fault message on the system which could only be repaired by a technician.
The technician called at our door within 30 minutes! Problem solved in a further 15 minutes.
Now that's what I call service.
July 31, 2026
Reply from Chubb Fire & Security UK
Dear Hugh,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We are very old and were in a total…
We are very old and were in a total muddle here. Your chap took over and saw to the whole lot...even looking after us all when we could not cope. Thank you so much!! xx Mrs. Lloyd.
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual polite efficient and smiled
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Francis,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
reliable service
Turned up on time . Good service , pleasant and efficient.
Only complaint is that its expensive compared with other companies .
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your honest feedback. We are delighted to hear such positive feedback for our engineer! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
ALL MY QUESTIONS DEALT WITH IN A…
ALL MY QUESTIONS DEALT WITH IN A CONFIDENT WAY.ON TIME FOR VISIT.POLITE .
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Geoff,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very efficient and human engineer!
The engineer called me back less than 5 minutes after I reported I could not activate the alarm of the building where I work, which was a massive relief. And the instructions he gave me were very clear and easy to understand and follow. I also very much appreciated he stayed on the line with me until I left the building and make sure there was no noise. Thank you again!
August 6, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The young engineer who came this time…
The young engineer who came this time was very efficient and answered my technical questions in a manner which I could understand. He was extremely helpful and patient, carrying out all the testing quickly and thoroughly and I felt quite confident that his visit meant the house security was in good hands.
August 7, 2026
Reply from Chubb Fire & Security UK
Dear M Caro,
Thank you for your wonderful review for our engineer! We appreciate your kind words and are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and helpful advice given…
Friendly and helpful advice given during routine service. Work carried out quickly and efficiently.
Many thanks
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Mr Hill,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Polite mannered men, informative of works
Polite mannered men, informative of works carried out
July 31, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer arrived at the appointed time…
Engineer arrived at the appointed time and thoroughly checked the system. Fixed a problem he identified with no fuss. Very pleasant.
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Normans,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Just awful
My interactions with Chubb have been one of the worst experiences I've ever had dealing with a company. Moved house, alarm going off all the time, and the only way to switch it off or control it waking us up at all hours was to pay for a very expensive annual maintenance contract. Then they told us that maintenance wasn't even working and they'd need to visit to get us switched on. Now they've invoiced me again for £500 for that visit having already paid £400 for the annual contract. It is like being held ransom - if I could rip the thing off my wall and not deal with this company I absolutely would.
July 30, 2026
Reply from Chubb Fire & Security UK
Dear Mr Stringer,
We are very sorry to hear about the issues you have faced with your alarm since moving house and would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Sincerely,
The Chubb Fire and Security Team
Engineer was thorough
Engineer was thorough, efficient and explained all his findings and the repairs done.
July 31, 2026
Reply from Chubb Fire & Security UK
Dear Samuel,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly operator booked in annual…
Friendly operator booked in annual inspection.
August 7, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Robert,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
very polite and friendly
August 7, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Tracey,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service carried out by a familiar and…
Service carried out by a familiar and trusted member of your staff who gave my system a realistic valuation.He is aware of my age and situation.
August 7, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear C McDonald,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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