The Technician, Lawrence, was as always very courteous - calling in advance to let us know he was on his way and carrying out the checks efficiently. He also explained everything he had done and what... See more
Company replied
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Review summary
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Reviews shaping this summary
Our small church rents four fire extinguishers which need to be checked and serviced every year. For as long as I can remember it's been the same engineer each visit and calls me to arrange a visit ei... See more
Company replied
Good telephone communication regarding arrival times. Arrived on time. Handshake (a vanishing habit!). Good communicator, pleasant, answered all the questions I had - obviously knowledgable on all thi... See more
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telephoned this morning to log a call for an engineer .call handler was polite courteous and very helpful apologised for any problems that we were having even though there was no need. gave me a refer... See more
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Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
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Reply from Chubb Fire & Security UK
Dear Mr McFadden,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent and courteous service within…
Excellent and courteous service within one hour of my request.
I know of no other large organisation which would act so promptly and so efficiently. My genuine thanks.
Harold Leifh
May 9, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The professionalism of the engineer .
The professionalism of the engineer .
His attitude which was both respectful and frindky
May 9, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Chris,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
The Engr. KEV. MULLADY
The Engr. Was fully focused and advised me on Battery Issues as well as potential failure thresholds: as well as flagging replacement requirements potentially during next 6 Monthly Routine Standard Maintenance visit.
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Trevor,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A careful and helpful engineer
Andrew attended and checked the system as scheduled. As usual he was friendly, helpful, efficient and a pleasure to have in the house for the regular visit.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Mr Derek Bevan,
Thank you for your wonderful review for Andrew! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your representative arrived on time and…
Your representative arrived on time and carried out the work in friendly and professional manner
April 14, 2026
Reply from Chubb Fire & Security UK
Dear Robert,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual check up for house Alarm
The engineer was a friendly man & he did all the thorough checks needed including checking the batteries on the remotes & all the sensors too. A pleasant & friendly guy. Sorry I cant remember his name.
May 1, 2026
Reply from Chubb Fire & Security UK
Dear Mrs Amin,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Our annual service was carried out very…
Our annual service was carried out very professionally. The engineer arrived promptly, was very courteous and answered our questions
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Rosemary,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Came early clean and tidy did not waste…
Came early clean and tidy did not waste my time thanks still think your prices are very high
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Pat,
Thank you for your honest feedback. We are glad to hear that you are satisfied with the service.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to reach out to us at GB_TrustPilotReplies@Chubbfs.com
Sincerely,
The Chubb Fire and Security Team
My second year working with them
My second year working with them. I had no issues until today, fair prices and also they will let you know when is due to renewal.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Ismail,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A very professional and efficient as…
A very professional and efficient as well as friendly service from the Chubb gentleman
May 1, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great company and staff
Polite, friendly efficient staff. Great communication from Lee the engineer the day before maintenance service confirming arrival time. He was prompt, courteous, and knowledgeable.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Ali Sharp,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great presentation
Great presentation with plenty of information on the product. Staff were knowledgeable and ready to answer all questions. All round a very good experience.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Christina,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
very helpful and nice engineer.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I would like to acknowledge my thanks to Ibrahim Mulla.
I would like to acknowledge my thanks for Ibrahim Mulla for resolving an invoice issue with regard to a Maintenance visit that never took place and I thought just simply lapsed. I was quite stressed about this and telephoned the regional Chubb office yesterday. Ibrahim Mulla said he would call me back which he did today restoring my high regard for Chubb. Top marks for Ibrahim.
April 2, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ken,
Thank you for your wonderful review for Ibrahim! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
over £5k more per annum
Just had another reputable local company come in and evaluate our contract. We are paying nearly £7000 a year for a service. It's going to cost us £1500 a year with this other company like for like. Please make sure you check your agreements against other local organisations to me. This is an absolute rip-off in times when savings need to be made..
May 7, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jim Jimmer,
We are very sorry to hear about the issues you faced with your contract. We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
ALI is the engineer that provided outstanding service
ALI is the engineer that provided excellent service in dealing with our fire alarm system. Always have the impression that in the corporate centre things are a bit of a shambles but ALI certainly saved Chubb’s reputation on this. ALI is a superb ambassador for Chubb
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Maureen,
Thank you for your wonderful review for our engineer, Ali! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Chantelle,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Nigel was great and very helpful
May 1, 2026
Reply from Chubb Fire & Security UK
Dear Jay,
We are delighted to hear such positive feedback for our engineer, Nigel! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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