I have had a contract with you since 2000 and the service has always been exemplary. Mark’s emergency visit yesterday was both timely and achieved the technical competence that I desired. His clean... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... See more
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Company details
- Security System Installer
- also in
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12K reviews
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Reply from Chubb Fire & Security UK
Dear Stuart,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good service
October 31, 2026
Reply from Chubb Fire & Security UK
Dear Rita,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Terry was as always very pleasant and…
Terry was as always very pleasant and very knowledgeable especially about our older system. Please thank him.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service at both my home and…
Excellent service at both my home and my business 😊
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Can not fault the service or quality of…
Can not fault the service or quality of the work carried out once again by our engineer (Mr Barton) - we always request our work to be carried out by this particular engineer because he is completely reliable and dependable, he is extremely knowledgeable polite and friendly and very professional and extremely knowledgeable about all aspects of alarm systems.
You really could not possibly have any better level of care.
His approach to his work is absolutely amazing and we can not thank him enough.
However I personally think Chubb need to change a little in their approach to customers - As “Domestic” Customers seem to be treated like “Corporate” - Big Business Customers ? - Especially in relation to invoices ! (Not good when accounts are not due until November, But invoices are on a daily countdown to red debt status from September / Mid October & letters are sent out a week after payment, chasing up overdue accounts and treated as non payment status) - Which if I am being perfectly honest has nearly caused me to cancel my Chubb Account for the last two years running ((Had it not been for the fact that Mr Barton is such a fantastic engineer, we would have taken our custom elsewhere !)
But apart from that aspect- Actual alarm service customer care is second to none and in our experience service engineers are of the highest calibre (Especially Mr Barton)
Just wish a few simple words could be added to letters sent out “If payment has already been made ? …… Please disregard this notice” - It shouldn’t be too difficult to program and would make all the difference - Then if someone could adjust the invoices to show as “Due” - When they actually are, instead of nearly two months before and deploying the ridiculous “Count Down” - To “Overdue Status” - Then things could be very much improved ? (It really does make me angry to be considered to be in debt Two months before my account is overdue, not to mention the wording being written in red ink !)
November 5, 2026
Reply from Chubb Fire & Security UK
Dear Julie,
Thank you for your honest feedback We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
We are truly sorry to hear about your disappointing experience with our customer support regarding invoices. Your feedback is valuable to us, and If you have any further comments or would like to speak to a member of our team, please reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
The Chubb Fire and Security Team
5-Star Lee
Lee is thorough and careful in his work, and able to advise on any potential problems. Lee always phones in advance of arrival, and completes the work quickly and efficiently. Lee is a great asset to Chubb Fire and Security UK
November 5, 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very pleasant young man
Very pleasant young man. Explained everything clearly. Was very efficient.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Annual service/Inspection…
Annual service/Inspection satisfactorily carried out and work done clearly explained.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
All went very well
Very pleasant engineer who has been here regularly for maintenance visits for years. He explained everything clearly including the need for a replacement battery. I feel he can be trusted and to give good advice.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
On time, very efficient & courteous
On time, very efficient and courteous, polite & helpful. Couldn’t be better
November 6, 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Routine maintenance inspection carried…
Routine maintenance inspection carried out professionally.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Kamiesh,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was so very helpful and…
The engineer was so very helpful and full of information.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Annual Service - seamlessly smooth
The service engineer is now a familiar face. Pleasant, proficient and professional.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear Jim,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Gilbert,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Annual service carried out to a high standard
Martin knows our system well and carried out a thorough annual check, changed batteries as required. He is helpful and informative.
November 6, 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Ron,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Happy customer
Carl is always friendly and helpful, he did the remedial work there and then to save a return trip too as he had what he needed on the van. Thank you!
October 30, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Lesley,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always Courteous and respectful
October 30, 2026
Reply from Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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