Service undertaken quickly with full installation being checked. I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the en... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... See more
Company replied
Engineer Chris was very polite and professional. I have met him before but unsure if WA4 is his new area. He is very knowledgeable and explained matters extremely well and answered all my questions in... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Quick response on request for engineer…
Quick response on request for engineer to attend panel fault
June 24, 2026
Reply from Chubb Fire & Security UK
Dear Bruce,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual and very efficient.Good up to…
Punctual and very efficient.Good up to date advice and friendly service
June 17, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Darren,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The fire engineer who attended Westgate church was EXCELLLENTstgate…
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean.
Thank you very much for this yearly service.
Treasurer
David Thomas
June 17, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Appointment was easy to arrange and…
Appointment was easy to arrange and engineer was good at keeping in touch on the day and carried out the annual service efficiently.
June 24, 2026
Reply from Chubb Fire & Security UK
Dear Katy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Really fast response to my request by…
Really fast response to my request by Simon, who is always friendly and knowledgeable on our service. Many thanks.
June 24, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Nick Hall
Nick Hall was very professional and helpful!
He is an amazing employee who really cares about the customer
June 23, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Annual Service Visit
The site engineer, Graham, is always very efficient, courteous and helpful. He has consistently serviced our system and having the same person return each year makes everything much easier. The service booking staff were also helpful in trying to accommodate our request for an early appointment.
June 20, 2026
Reply from Chubb Fire & Security UK
Dear Ian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Margaret,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
A problem speedily addressed…
I phoned for help and my problem was speedily dealt with in my need to transfer my husband's account to myself following his death. After sending the relevant document this was achieved by a friendly member of staff leaving his contact details should I need further help.
June 23, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Caroline,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
All appliances checked with no…???
All appliances checked with no disruption to work force
June 19, 2026
Reply from Chubb Fire & Security UK
Dear Diane,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
What a company
We have used CHUBB for many years due to the service engineers being amazing in every way, always helpful, always friendly and just incredible customer services.
June 16, 2026
Reply from Chubb Fire & Security UK
Dear Dave,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
came on time ,easy to book the service.
June 16, 2026
Reply from Chubb Fire & Security UK
Dear Marie
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Clear
Alex, the customer service representative who dealt with my request, was efficient and had a humorous, warm manner.
June 23, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ruth
We appreciate your kind words! It's great to hear that our customer service agent was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
ENGINEER CALL OUT
The engineer, Adrian, is extremely professional, very good at his job and always pleasant. He identified the issue in the security system and fixed it. He is a credit to Chubb.
June 22, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Alun,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service visit
Service undertaken quickly with full installation being checked.
I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the end of the window having waited 3 hours plus. One hour windows would be preferable.
June 19, 2026
Reply from Chubb Fire & Security UK
Dear Peter
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer. Our 4‑hour window is necessary to allow for travel time, unexpected delays, and to ensure every customer receives the full level of service.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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