We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... See more
Company replied
Chubb are super efficient. They attend when due without my having to ask them and their representatives are all lovely and friendly. Rob is great to deal with and always follows up on promises. Wouldn... See more
Company replied
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Reply from Chubb Fire & Security UK
Dear Jo,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always a pleasure to see him
August 12, 2026
Reply from Chubb Fire & Security UK
Dear Angie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Graham is always pleasant to deal with…
Graham is always pleasant to deal with and gets the job done quite quickly.
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Janice,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Anthony,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
What a complete professional Gary our…
What a complete professional Gary our engineer is - we are always impressed with his work ethic and his help in answering any of our queries and making us feel comfortable with our Chubb alarm
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Marilyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
David was extremely helpful and…
David was extremely helpful and professional with some issues we wanted to sort. Always extremely polite.
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Really friendly and helpful staff
Really friendly and helpful staff. Beverley sorted out my appointment quickly and efficiently. I have always found this company to be reliable and quick to respond if there are any problems with the security system.
August 11, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Sheila,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Perfect
On time after warning me several hours before of ETA.
Polite, neat and efficient
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Joan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Punctual and reliable
Punctual and reliable. Inspector was very knowledgeable- as you’d expect
August 4, 2026
Reply from Chubb Fire & Security UK
Dear Trish,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Efficient service from the advisor
Efficient service from the advisor.
Polite and knowlegeable.
August 11, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Marc was efficient and answered any…
Marc was efficient and answered any queries we had.
August 4, 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful and Polite
After being given various numbers to ring, going back and forth I finally spoke to two people who were extremely helpful. The first put me through to the second since then an engineer has rung me (within 5 hours, not 48) and will be coming out tomorrow.
August 11, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Vanessa,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
engineer great
August 10, 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Someone at Chubb needs to speak to me
Someone at Chubb needs to speak to me. Your invoice does NOT accept an email response.
I did not agree to this appt.,you just turn up.
Your sales agent in January told me the security system at 1 Churchgates was too old to continue servicing and recommended we considered a replacement.
I arranged a meeting with each of my 3 tenants along with your engineer on the 15th June. we thoroughly discussed all the possibilities and on the recommendation of your engineer decided not to have a new system and that the old should be removed.
Each of my 3 tenants have their own security for their floors.
I am not impressed.
There is no personal service, Chubb believe a couple of emails for us to respond to is enough.
Malcolm Naish
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Mr Naish,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Annual Service
Annual Service
Carried out efficiently.battery replaced no problems found. The Technician was efficient helpful and explained clearly the process. He arrived when promised.
August 10, 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy booking and Nick was as punctual…
Easy booking and Nick was as punctual and excellent as ever.
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Mr Vyas,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful and efficient person I spoke to for making an appointment.
Very pleasant
August 11, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear James,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Helpful engineer.
August 10, 2026
Reply from Chubb Fire & Security UK
Dear Leanne,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The person who comes has been coming…
The person who comes has been coming for several years. He is always very pleasant and answers any questions I have.
August 11, 2026
Reply from Chubb Fire & Security UK
Dear Dorothy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Graham is fantastic- very knowledgable…
Graham is fantastic- very knowledgable - quick - and efficient
Would definitely recommend
August 4, 2026
Reply from Chubb Fire & Security UK
Dear Steph,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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