Chuckling GoatReviews 

8,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, with many noting significant health improvements. The service is frequently described as first-class, with people highlighting the helpfulness and politeness of the staff, and the prompt, efficient responses from customer service. Reviewers also appreciate the excellent delivery service, noting that orders arrive quickly and are handled with care. However, some people were dissatisfied with the taste of certain products, describing it as strong or unpleasant. A few other people also felt that the product advice could be clearer, especially regarding potential strong reactions and appropriate dosages for sensitive individuals. Additionally, some customers experienced issues with courier delivery, where parcels were not received or were mismanaged.

What people talk about most

Product

Customers generally report positive experiences with the products, with many describing them as "miracle... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent quality of the... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt and quick delivery,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as "first-class" and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so thankful I came across chuckling goat years ago, the company is always so helpful giving advise when needed any problems or anything you don’t understand and quickly solved with a friendly c... See more

Rated 5 out of 5 stars

I usually order the Soaps: they're genuinely absolutely Fab and having a problem with my skin, I truly wouldn't have hands without these Soaps. There is always a Health Professional from CG (Chuc... See more

Rated 5 out of 5 stars

An excellent product that I used on a regular basis, and have recently started using again as I found d that my psoriasis was flaring up on a more regular basis. Sure enough after taking Goats Milk... See more

Rated 5 out of 5 stars

I have been using Chuckling Goat for many, many years. Their products are second to none and I always make sure I order a batch of their Original Kefir, specifically after a course of antibiotics or i... See more


Company details

  1. Health Food Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Store
  4. Food Manufacturer
  5. Nutritionist
  6. Skin Care Clinic

About Chuckling Goat

Written by the company

We are the UK's number one gut health experts, offering kefir, prebiotic, microbiome testing, collagen powder, mushroom powder, antimicrobial vinegars, probiotic skincare and therapeutic herbal teas.

All of our products are made by hand on the farm in small batches, are rigorously tested and evidence-based.

For fast, free, personalised advice from a Nutritional Therapist, 8am to 8pm weekdays, contact us via Live Chat - www.chucklinggoat.co.uk 🐐🐐🐐


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,702)

431 reviews in the last 12 months

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Rated 5 out of 5 stars

I just ordered my next 4 bottles

I just ordered my next 4 bottles. Well, this works for me. I have no big medical issues and had been buying other brands of Kefir along the way. This one works! I genuinely feel better ( and happier?) after my glass of (lite) Chucking Goat Kefir. I take it after I go to the Loo in the night, on an empty stomach. I can feel it doing its stuff.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

They are very helpful!!!!!

March 10, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Emma -

I'm guessing that you're unfamiliar with traditionally fermented, unsweetened kefir? I can assure you that there is nothing wrong with the kefir you received - frothing is a natural sign of fermentation, and every batch of our kefir is tested and signed off by the Public Food Safety Lab before shipping, so is guaranteed absolutely pure and perfect.

As far as taste goes - our kefir is not a recreational milkshake, but a therapeutic product designed for maximum gut health impact. The expected flavour is like very tart, like fizzy feta cheese.

Having said that, we believe in happy endings! So I have asked my team to issue a full refund for your one sample bottle, as well as your shipping. Please give the refund 5-10 working days to appear in the system.

Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 2 out of 5 stars

Take a very small amount at first

Take a very small amount at first

I loved the look of this company and what they stand for, and was keen to try their kefir. I started with around 2 tbsp and seemed fine for a couple of weeks (I actually enjoyed the tart taste), then experienced a significant reaction. This took a month to pass. I decided to have one last go - reading everything online it seemed to suggest if sensitive perhaps I may have tried too much too soon and a small amount would start the process of healing my tummy - so I tried just 1 tsp per day - and after a couple of weeks this triggered a reaction. I believe this was a histamine reaction, I have not had issues with histamine before and it has left me worse off than before - I now react to histamine sources that I didn't previously, developed a UTI (I have never had one before) and feel it's affected at least a couple of months of my life badly. I sincerely wish I'd never tried the product!

My thoughts would be that people buying this product are likely to have a tummy issue, so will be more sensitive. It may be better to start with just 1 tsp and monitor closely and I can't see how many people would ever be able to take 170ml a day.

My parents tried it at the same time - both have very healthy diets and no known autoimmune or gut health conditions - and have struggled to get past 1 tbsp per day and now find that their tummies are more, not less, sensitive after taking it for 3 months.

I think the advice needs to highlight more clearly how much of an impact this product can have - saying 'very strong' doesn't cover it, or saying 'start slow if you have gut dysbyosis' - I'm not sure this really covers it either. Better to explain more clearly - if you have any sensitivities, and list what they are - then start with 1 tsp.

Reading many positive reviews, it feels like maybe there are a minority of people it doesn't suit. However from my personal experience (3/3 people), I'm surprised it's not more than that.

The website is excellent and I find the emails really informative. It is great that this is an independent British company. The company were great about cancelling my subscription and the nutritionists are easy to access. However, I find that the comments made by nutritionists are very similar each time and there do seem to be some pre written texts that are posted in to the chat frequently, along with some more bespoke comments. I think when people have reactions, more questions should be asked and not just be told 'detox reaction', as I think a histamine reaction (which I had never heard of before) is a common possibility to a product of this strength.

It sounds as if this is a good product for some, I wonder if many people would be better with less strong products. Sad it didn't work for me! By all means give it a try but be extremely careful.

EDIT: thanks to the owner for your kind and helpful reply, I will email as you suggest - thanks for taking this time and consideration

January 1, 2026
Unprompted review
Chuckling Goat logo

Reply from Chuckling Goat

Hi Hattie -

Thanks for getting in touch.

As you note, histamine reactions to kefir are rare but can occasionally occur, which is why we post cautions both on the website and the bottle itself.

However I'm concerned by the severity of the reaction that you're describing, which indicates that your starting point was quite a severe gut dysbiosis. This does need to be addressed, as it will manifest itself in numerous other ways, if it has not done so already. (A healthy person can indeed tolerate 170 ml of kefir or more - in Russia they drink up to a pint a day!)

I'm also concerned by your statement that your parents are reacting as well.

It's unsual that an entire family group would react in the manner you describe, and this may indicate the presence of a biofilm pathogen. If any of you has ever had food poisoning, or a skin/tooth/hospital-acquired infection, these pathogens can develop an antibiotic-resistant film inside the gut that can persist for decades - and may be passed on to other members of the family with whom they are in close contact.

Please email me directly, at shann@chucklinggoat.co.uk. I would be happy to speak with you personally, free of charge, to see if together we can work out the root cause of the issue, and get you on the road to better gut health.

Anyone's gut health can be improved, no matter their starting point; if our kefir is too strong for you right now, there are alternative less powerful "starter solutions" that we can discuss.

Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 5 out of 5 stars

Highly recommend for Diverticulitis or similar issues

I had very bad Diverticulitis- I was having constant flares, which were both painful and accompanied by extreme diarrhoea. I couldn't leave the house until at least Noon because I was constantly running for the toilet. My GP put me on the list for surgery after three colonoscopies and various meds failed. Desperate, I started to research my issues and the meds I was on. I was on opiates for 15 years, and I discovered that's the worst thing to be on, as it would aggravate my bowels, cause flares and could lead to tears and turn septic, resulting in death. On February 17th,I started the goats' kefir and probiotics from Chuckling Goat. I write this on March 28th, and I will no longer need surgery. My flares are under control, and I can eat pretty much whatever I want. I can't give Chuckling Goat enough credit for my recovery and avoiding surgery! I have a shake every morning with a whole banana, plain flavoured yoghurt and the probiotics, and it tastes great! Highley recommend it!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I am a regular user of Cuuckling Goats…

I am a regular user of Cuuckling Goats Prebiotic, Kefir, skin lotions & soaps because I know they are all hand produced from top quality natural ingredients. Their customer service team are very knowledgeable, quick to respond, & really helpful.

March 3, 2026
Rated 5 out of 5 stars

Recommended

Recommended: great kefir, lovely tea, easy to use website, grateful for kefir subscription, & always quick and efficient postage and packaging. I feel better having this in my life!

February 19, 2026
Rated 2 out of 5 stars

Not worth the cost - no changes

Have used them for four months and seen no improvements in anything. The health “experts” who advise just keep getting you to purchase more of their products because “obviously” only their products are good; they use pre-formulated script to respond to customers in the chat (anyone can do that!)
I won’t give up on them yet but, tbh, without improvement of any symptoms, not worth the cost (IMO very expensive!)

February 27, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Shyju -
Thanks for getting in touch.
The length of time it will take an individual to see results in a particular instance depends on several things:
1. The duration and severity of the condition with which you are working (ie if you've had IBS for the past 18 months, that's going to be quicker and easier to shift than an eczema condition that has been with you for decades.)
2. How consistent and disciplined you are in following the gut health protocol (ie taking the kefir alone will not be as effective as kefir + prebiotic, see the science here: https://www.sciencedaily.com/releases/2026/02/260211073037.htm)
3. Whether or not you have underlying biofilm pathogens that may be slowing your results. (This can be established with a microbiome test.)
I can personally assure you that my Nutritional Therapists do not use pre-formulated scripts to respond to customers in chat - they are there to answer questions and to help you get your results moving. If you get in touch between 8 am to 8 pm and ask some detailed questions of the NT who is on call, you should get some satisfactory answers to your questions. If not, please do feel free to contact me directly, shann@chucklinggoat.co.uk, and I will be happy to assist.
Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 5 out of 5 stars

excellent product and service

The chuckling goats have been sending me Kefir for many years and I truly believe it is a great product. The service is spot on and should you want to delay or pause for any reason it is all very easy to do.
Highly recommended

February 25, 2026
Rated 3 out of 5 stars

Too expensive for notional efficacy…

Too expensive for notional efficacy over alternatives.

February 25, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi James -
With kefir, you get what you pay for!
Make sure that what you're taking is real traditionally fermented kefir, made with actual kefir grains (not powdered starter) and left unsweetened and unflavoured for maximum therapeutic effect. Supermarket alternative do not achieve similar clinical results to the ones that we have achieved, as published in the Journal of Transactional Medicine, and written up in Science Daily, link here: https://www.sciencedaily.com/releases/2026/02/260211073037.htm. This study was performed at Nottingham University by Dr. Amrita Vijay, (an award-winning and globally respected microbiologist) was peer reviewed, represents the gold standard of clinical data and certainly contains "relevant scientific facts based on detailed studies & analysis" as per your request.
Best of luck to you!
Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

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