Churnet Valley Railway (1992) PLC Reviews 12,288

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge, which significantly enhances the overall service. Many people highlight the excellent quality of the products and the smooth, enjoyable user experience, often noting the efficiency and comfort provided. However, some customers were dissatisfied with the unexpected absence of a steam engine for their journey, which was a key part of their anticipated experience. A few other people also felt that sharing tables with strangers on the train was not ideal, and some mentioned that the food quality, specifically certain dishes, did not meet their expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the experience... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent food, describing it as... See more

Product

Consumers find the product to be positive, with many praising the delicious and plentiful food, including... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to the Churnet Valley Railway for a thoroughly enjoyable evening on their first Wine Tasting event of the season. Special mentions must go to Morag (from Majestic Wines) & Dave C (represe... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience. Firstly the ease of checking in and access to the station. Friendly staff and also the ease of boarding the dining carriage by quoting your name. There was no need to show emai... See more

Company replied

Rated 5 out of 5 stars

Thoroughly enjoyed the nostalgic railway trip through the Churnet Valley, pulled by a steam engine. The breakfast was excellently cooked and hot. All staff at the station were very helpful and provid... See more

Company replied

Rated 5 out of 5 stars

The train was very clean, the staff very friendly, welcoming and attentive. The food was delicious. We had afternoon lunch. The journey was peaceful and tranquil, through the beautiful countryside. Th... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely step back in time

Amazing Sunday Lunch experience. Food was delicious and setting takes you back in time. A super day out and certainly a must for train lovers looking to do something different.

May 10, 2026
Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, welcoming and lovely steam train with comfortable seats and large viewing windows. the coffee and cakes were lovely. Great value and an experience that will be cherished.

May 10, 2026
Rated 4 out of 5 stars

Lovely set up

Lovely set up
Parking good
Staff very friendly and organised
Coffee and cake all ready and waiting
Lovely steam train and carriages
Good value for money
Good info for nearby activities
Great range of experiences

For improvement - speaker system in the trains remained on after announcements and gave unpleasant feedback for long periods of time

May 10, 2026
Rated 5 out of 5 stars

Lovely day out

Lovely day out. Scenery and food all very good. Something different and very enjoyable. Very friendly staff , would recommend and will go again.

May 10, 2026
Rated 5 out of 5 stars

Amazing value for money trip

We had an absolutely wonderful breakfast trip on Sunday which was excellent value for money. We were very well looked after by the amazing staff, the service was professional and efficient.
The only thing that let it down slightly which wasn't by no means the company's fault was that we were unfortunate to have a group of 10 extremely loud ladies in our carriage with the most penetrating laughs, on several occasions my Husband and myself had to stall our conversation because we could not hear each other. We were not the only guest that found this annoying.
All said we would definitely do a return trip

May 10, 2026
Rated 2 out of 5 stars

No steam train working today so an old…

No steam train working today so an old diesel locomotive was used.
Hot Breakfast was not hot and had to send the sausage back to the kitchen as it looked pink and not cooked.
These two issues detracted from the special day we were expecting as two of my guests travelled from Birmingham by train to be part of this special day.

April 29, 2026
Rated 5 out of 5 stars

Relaxing and enjoyable…

A very relaxing and enjoyable experience, the rolling stock was all clean and smart, the route and the views were outstanding, the food was excellent and the staff all friendly and helpful throughout our trip and so a big thankyou to all. A perfect birthday treat.

May 10, 2026
Rated 5 out of 5 stars

Excellent Birthday Treat.

Excellent birthday treat of Sunday Lunch whilst travelling through the Churnet Valley. The lunch: pate followed by roast beef dinner the crumble was well presented and very tasty. The staff were attentive bringing us drinks and serving the food. All in all a good value experience and one I would recommend.

May 10, 2026
Rated 5 out of 5 stars

Wonderful experience on the Churnet Valley Railway

We travelled on the Churnet Valley Railway as my birthday gift to my two-year old grandson. We had a wonderful experience with the volunteer staff going out of their way to make our day so enjoyable. The staff in the entrance hall, on the platform, on the train and in the car park were so welcoming and cheerful. My two and a half week-old baby grandson also travelled and staff went that extra bit to ensure buggies were stored in the baggage coach and that we all were able to sit as a family group in our own compartment! The birthday boy was thoroughly engaged and focussed throughout the entire two-hour journey. We all loved it. Thank you.

I have actually done the Churnet Valley Railway experience many times over the past few decades travelling with friends, family including my other grandchildren. We'll be back

May 10, 2026
Rated 5 out of 5 stars

Absolutely fantastic day

Absolutely fantastic day, service second to none, we went to the wrong station and a lady at the end of the phone guided to the correct station and stayed on the phone all the way, now that’s what I call dedication. They held the train a few minutes for us. The team all looked so smart and dedicated to the railway, the journey was full of nostalgia and wildlife, fields full of pheasants, bluebells and buttercups, little rabbits bobbing around, buzzards flying overhead, Mayflies emerging from the water. Fields full of cows and sheep, A beautiful journey through the best nature experience. I would recommend it to anyone.

May 10, 2026
Rated 5 out of 5 stars

Wonderful breakfast train ride.

Easy booking process. Helpful reminders before visit.
Food on the breakfast train was delicious.
Very friendly staff at the station and on the train.
Train ride itself was brilliant.

The only let down was the awful portaloos at the station that stank so badly it was making people feel sick.

May 10, 2026
Rated 5 out of 5 stars

Worth going and great experience

Plenty of car parking but a larger sign would be better as I nearly missed the turning. Very slick straight forward booking in process. A decent pie and mash that was quite hot. The carriages are in excellent and a testament to the hardworking and effort from all the pleasant staff.

May 9, 2026
Rated 5 out of 5 stars

This was a birthday treat for my husband

This was a birthday treat for my husband and he loved it, the whole train journey was amazing from start to finish.
The staff were so friendly and helpful, the breakfast was delicious (although my poached eggs were hard,) but it certainly didn’t spoil the eggs Benedict and the full English plate was licked clean by my husband. We will definitely recommend the Churnet Railway to our family and friends.

May 10, 2026
Rated 5 out of 5 stars

A fabulous Sunday lunch train

A fabulous Sunday lunch train. Great staff and service and lovely food. It was really easy to book a table for 2 on another website so I’m not sure why somebody has complained about that. AND the Yorkshire puddings were a triumph. Crispy (not burnt) and delicious apple crumble.

May 10, 2026

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