Churnet Valley Railway (1992) PLC Reviews 

13,857
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,558 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, helpful, and professional, often going above and beyond to ensure a memorable experience. Many highlight the excellent service and smooth organization, contributing to a relaxing and enjoyable journey. People frequently commend the delicious and high-quality food, along with the comfortable and beautifully maintained trains and carriages. However, some customers also noted that changes to the journey route were sometimes communicated on the day, leading to disappointment with views and frequent stops. A few people mentioned that the train was slow or did not cover the expected distance, impacting their overall experience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a wonderful and enjoyable... See more

Product

Reviewers mention positive feedback about the product, with many customers praising the food as delicious,... See more

Quality

Customers had positive experiences with quality, frequently praising the delicious and hot food, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole booking process went smoothly and email and phone communication was excellent. The 10 of us enjoyed a scenic steam train ride passing through the picturesque churnet valley from froghall... See more

Company replied

Rated 5 out of 5 stars

Had the Greek dining experience. Lovely evening very well organised. Staff very kind and attentive. Food was very tasty was pleased by my gluten free option. Wine very smooth and good quality. Main c... See more

Company replied

Rated 5 out of 5 stars

Loved the atmosphere, from seeing the carriages from the car park to the booking in system. (previously booked a family trip) . Station cafe serving snacks and drinks. We were told which carriages to... See more

Company replied

Rated 5 out of 5 stars

I thought the butty and brew train was brilliant and actually really good value for money at £15pp, some of the others are quite expensive. The staff were all so lovely and helpful, the train and faci... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(13,857)

4,264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We loved it

We loved it! The staff were amazing with the children. The train was great. The driver let the kids stand with him for a photo. 10/10 day out

August 8, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely train

Lovely train, great staff, excellent meal and murder mystery was fun

August 8, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A lovely day out

A lovely day out.
The staff n volunteers were amazing n made the experience with my disabled daughter easy n hassle free.
Thank you

June 13, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

We had Sunday lunch on the train

We had Sunday lunch on the train, and it was fantastic. The coach was clean and the seats like armchairs, and the table beautifully laid with a tablecloth. The staff were very attentive and prompt, and the food was excellent and generously portioned. We thoroughly enjoyed the whole experience, being pulled through the countryside by a steam engine. Excellent!

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

I Great evening out with a spud on the…

I Great evening out with a spud on the train with my children and grandchildren great value for money at 15.00 person.
Staff are very helpfull.
We took extra snacks and games as there were a lot of stops and starts and a half hour delay setting off as people had not que in time for there fish and chips. That needs to change.Booking was easy.

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your mostly positive review, I will mention your comments to the Manager & we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, lovely food and fun murder mystery. Would definitely recommend and likely to go again soon.
The staff were great too.

August 7, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

The dinning experience was amazing the…

The dinning experience was amazing the seats where really comfy the service was excellent and food was really good all round a lovely morning
Thank you for making it a super experience

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

The experience was good fun and staff…

The experience was good fun and staff lovely.
I found the jacket potato very dry no mayo or butter,with the tuna, unable to eat but my friends all ate theirs.

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us your review. Not sure why you didn't have any mayo with yours, I will mention this to the tearoom for you.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Just well organised from start to…

Just well organised from start to finish kept in touch about changes and a lovely journey on clean trains

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Coffee and cake…

A relaxing morning enjoying the views of the valley from a comfortable clean carriage. The staff were friendly and welcoming. Got chatting with some nice passengers. Stopped off at the Black Lion at Consall for a good pint of locally brewed ale.

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great day out

Great day out, enjoyed it. Food could have been hotter. Maybe it should be served into boxes just before you board the train but all were ready & sat in boxes before the train arrived.
Great trip though x loved it

August 7, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your mostly positive review, I'll mention your idea re the boxes & we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 1 out of 5 stars

The train was late on to the platform…

The train was late on to the platform so we stood about with our food so when we finally got on the train it was almost cold pre ordered a bottle of Prosecco but none available at the station by the time the drinks trolly made it to our seats we had long eaten our food

August 7, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. We are very sorry that your Prosecco was not waiting for you & assure you that if you travel with us in the future (and we sincerely hope you do) this would not happen again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Churnet Valley Delight

We have just enjoyed the most sumptuous lunch travelling through the beautiful Churnet valley. Two hours of delightful views through countryside of waterways and woodlands, while being served a delicious 3 course meal and being waited on. A fitting 70th birthday treat 😊

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A really good evening

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A lovely evening

A lovely evening, brilliant atmosphere, and the pie and mash was very tasty. Cakes were HUGE too!
Staff very friendly and helpful. Would definitely go again

August 7, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again. As for the cakes - go big or go home, we say!

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

The train carriages were superb having…

The train carriages were superb having been restored to as new. The staff were welcoming and the train journey relaxing.
However the chaos in the car park when leaving was disappointing

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us. Apologies for the car park situation, it does get a little congested at crossover times.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

A great experience with lovely Staff and absorbing views.

The event was thoroughly enjoyable with excellent Staff who continuously worked efficiently and cheerfully despite the restricted space conditions.
The food was very nice and was, somehow, kept hot which, again, must have been difficult to achieve in the space available. I estimate there must have been in the region of 72 covers and it was no mean feat to have achieved that.
Another thing that stood out was the clean windows. It might sound a little petty but having experienced the Llangollen steam train with filthy windows one might have well have been sitting in a small room with no windows. Good job on keeping them clean so the countryside could be appreciated.
Finally, the only reason we scored the event four stars instead of five is two fold. In our opinion.
Firstly the trip was cut short by 9 miles due to engineering considerations. This part of the journey between Leek Brook and Ipstones would have been the best part and it was removed with less than 12 hours notice.
Secondly, the background music was unpleasant. All of it was Jazz, and we like Jazz, but a lot of that was the jamming, session type Jazz with no real tune or toe tapping qualities, but that, again, is our opinion and really quite minor.
Overall, an enjoyable outing.

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. The route was changed for operational reasons & this was unfortunate. But, thank you for the lovely comments regarding the clean windows & the Herculean efforts of our staff. As for the Jazz, I will of course, bring this to the On Board Manager's attention for you. We hope this has not put you off visiting us again in the future.

Kind regards
Kaaren
01538360522


Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

The atmosphere from arriving at the…

The atmosphere from arriving at the station through to the pleasant journey, friendly helpful staff and good food and wine. The actors for the murder mystery were great.

August 7, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Had the breakfast enjoyed it

Had the breakfast enjoyed it, staff are excellent, very clean

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely positive review, we hope you'll visit us again.

Kind regards
Kaaren
01538 360522

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