Churnet Valley Railway (1992) PLC Reviews 

13,879
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and attentive staff, noting that the volunteers and team members go above and beyond to ensure everyone feels welcome and well cared for throughout the journey. Travelers also deeply enjoy the delicious meals, comfortable and clean carriages, and truly relaxing scenic views of the surrounding countryside. Though some reviewers were not happy with unexpected route changes, slow speeds, and frequent extended stops that caused discomfort, most passengers still appreciated the excellent service. A few people also mentioned that carriages could become warm or that certain minor details fell short of their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone was friendly, approachable, and... See more

Service

Customers had positive experiences with service, noting that everything was very well organized and... See more

User experience

Consumers find user experience to be delightful, praising the welcoming staff, relaxing train journeys... See more

Product

Reviewers highlight positive aspects of product offerings, particularly praising the delicious and tasty... See more

Quality

People report positive experiences with quality, highlighting delicious and hot food alongside comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole booking process went smoothly and email and phone communication was excellent. The 10 of us enjoyed a scenic steam train ride passing through the picturesque churnet valley from froghall... See more

Company replied

Rated 5 out of 5 stars

We had Sunday lunch on the train, and it was fantastic. The coach was clean and the seats like armchairs, and the table beautifully laid with a tablecloth. The staff were very attentive and prompt, a... See more

Company replied

Rated 5 out of 5 stars

Had the Greek dining experience. Lovely evening very well organised. Staff very kind and attentive. Food was very tasty was pleased by my gluten free option. Wine very smooth and good quality. Main c... See more

Company replied

Rated 5 out of 5 stars

The staff are the most impressive part of the railway. From the Welcoming station and tea room to the on-board service and catering staff. they all put 110% into your experience. The dining car was... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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4.8

All reviews

(13,879)

4,288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a good experience from beginning…

It was a good experience from beginning to end. Staff were excellent in their hosting . , They made the experience enjoyable and lovely . Jane and her team was very accommodating.
It was worth it .
I would recommend the trip

August 5, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again at the Churnet Valley Railway.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A gem!…

The whole booking process went smoothly and email and phone communication was excellent.
The 10 of us enjoyed a scenic steam train ride passing through the picturesque churnet valley from froghall to leek.
The conductor came into our carriage to check tickets and recruited our kids to help. He was hilarious and really made the trip.
We alighted on the return trip at consall for lunch and walked the 2.5 miles back following the canal.
All the staff are volunteers and you couldn't have asked for a nicer bunch of people throughout!

August 5, 2026
Unprompted review
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Coffee and cake

I went on the train from Froghall Station today at 10:30am with my disabled mum in a wheelchair and my mother-in-law, who uses a stick, for cake and coffee.

I just want to say a huge thank you to everyone who helped us, from Andrea on reception to the two lovely ladies in the guard coach. I never got their names, but they were absolutely amazing and so helpful.

Getting my mum on and off the train was a task in itself, but everyone was so kind, patient and willing to help.

All I can say is that we had the best day out! It really cheered both of them up.
From Ange,Christine,Mary and Maria

August 5, 2026
Unprompted review
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A love of Heritage railways…

I have a love for Heritage railways and my visit here was no exception. Staff were friendly and helpful, a wonderful location and it was on a beautiful summers evening. See will definitely be back to experience more of the railway.

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Excellent nostalgic experience very…

Excellent nostalgic experience very friendly staff the feeling of bygone days brought back to life we thoroughly enjoyed it all (food was very tasty 😋)

July 31, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A wonderful experience

We had a wonderful time, the staff were very friendly and extremely helpful.
We will be back!

July 29, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 3 out of 5 stars

Breakfast trip last Sunday

Breakfast trip last Sunday

I would have enjoyed it more if the train did not stop and wait at random places several times. I thought I was getting a 2 hour train journey through the Staffordshire country side. Disappointing

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. The route was changed for operational reasons & this was unfortunate. We hope this has not put you off visiting us again in the future.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Great morning but please complain if food barely hot

It was amazing. The staff were so helpful, the service was good. Only down side was the breakfast was only aired and many of us didn't want to complain. There was no way the temperature probe for food was used. We did mention it to staff when they were cleaning the tables after.

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. Please do bring anything to our attention that you are not happy about so that we have the chance to rectify the situation. We hope this has not put you off travelling with us again in the future.

Kind regards
Kaaren
CVR

Rated 3 out of 5 stars

It was just ok

It was just ok. Very chilled out. Bit too long just sitting there not moving at a number of times. They seemed slightly disorganised while they extend a line near Leek.

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. The route was changed for operational reasons & this was unfortunate. We hope this has not put you off visiting us again in the future.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A lovely day out with the family

A lovely day out with the family. All staff/volunteers were friendly and approachable. Thank you all!

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Bombay Express

Efficient check in process. It was busy and I had not printed.my tickets but we were still quickly found. Driver very friendly and showed us the footplate. Dining experience made you feel like the orient express.

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

The atmosphere

The atmosphere, the views and just the pleasure of being on a steam train.

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

First time on Churnet Valley Railway

First time on Churnet Valley Railway, my granddaughter booked for my wife and l for a birthday celebration. We went on the Bombay express the curry evening. The carriage was beautiful the chairs at the table were so nice the three course meal was very tasty.The staff on the train were excellent and friendly. We will go again

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Butty and brew train

We had a lovely time doing the 1030 butty and brew train 1/8/26 , a lovely little railway friendly staff , great facilities we definetly will be coming again highly recommend

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Amazing breakfast

Fabulous breakfast on the steam train yesterday. Thoroughly enjoyed it. Staff are very friendly and helpful.

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

I would have given 5 stars but for…

I would have given 5 stars but for whatever reason our train was diesel hauled. Apart from that i thoughly enjoyed my trip.

July 29, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave your review.

We're delighted to hear that you thoroughly enjoyed your trip with us.

We're sorry that your train was heritage diesel-hauled rather than steam on this occasion. Unfortunately, there are times when operational circumstances mean we have to substitute a heritage diesel locomotive, and while we appreciate this can be disappointing for those hoping for a steam-hauled journey, this is outlined in our Terms & Conditions.

Thank you again for your feedback, and we hope to welcome you back on board for a steam-hauled journey in the future.

Kind regards,

Debbie
01538360522

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience made even better by the staff who all go above and beyond to ensure that you have a great time.
Give this one ago you won’t regret it

August 1, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 3 out of 5 stars

Was well organised the food was good…

Was well organised the food was good but the potatoes were under cook would be better if they were new small potatoes

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave your review.

We're delighted to hear that you found the experience well organised and that you enjoyed the food overall.

We're sorry to hear that the potatoes were not cooked to your liking, and we appreciate your suggestion regarding serving small new potatoes. We'll be sure to pass your comments on to our catering team for consideration.

Thank you once again for your feedback, and we hope to welcome you back on board again soon.

Kind regards,

Debbie
01538360522

Rated 5 out of 5 stars

Evening steam train from Froghall

Evening steam train from Froghall. Lovely trains and carriages, very friendly fabulous and enthusiastic staff, beautifully kept stations and signal boxes.

July 31, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time & trouble to send us such a lovely review. We're so pleased that you enjoyed your trip on the Churnet Valley Railway. All of our team work really hard to ensure that all of our visitors have an enjoyable experience with us. We hope that you can travel again with us soon.

Kind regards
Kaaren
01538 360522

Rated 3 out of 5 stars

Breakfast train journey

Overall the experience was really lovely, however, we received notification 2 days prior to the trip that the route would need to be amended due to issues with the line. Instead of travelling to Ipstones, the train only went as far as Leek. The route was effectively shortened which meant we had excessive time as the trip was allocated for 2 hours. This then resulted in periodic, unplanned stops on the track (not at stations) to make up the time. We would have loved to have seen more of the scenery on the planned route so this was a little disappointing. In addition, we were originally planned to do the trip in April but upon arriving at the station we were advised it was cancelled as the train had derailed. We appreciate these factors are outside of people's control but the two incidents left us a little frustrated.
We would however recommend the service - its a lovely experience; the train itself was beautiful and the staff very attentive.

August 2, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for leaving us your review. We appreciate all feedback so that we may improve our service to our valued customers. The route was changed for operational reasons & this was unfortunate. We are very pleased that you did enjoy the train itself & the efforts of our staff. We hope this has not put you off visiting us again in the future.

Kind regards
Kaaren
01538 360522

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