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Cigars.co.za Reviews 792

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional speed and efficiency of both the delivery service and order processing. Many highlight the top-notch quality of the products, often noting the careful and protective packaging that ensures items arrive in perfect condition. The overall service is frequently described as excellent, with people appreciating the smooth and straightforward experience from selection to delivery. However, some customers also noted that payment could be confusing, requiring an initial order creation before payment access. A few other people also raised concerns about the integrity of some product packaging, and a small number of reviewers mentioned receiving cigars with cracks or signs of dryness, suggesting potential issues with humidification.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers consistently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the professional, reliable,... See more

Order

Clients share positive opinions on order. Customers frequently praise the speed and efficiency of the... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more

Company replied

Rated 5 out of 5 stars

I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more

Company replied

Rated 5 out of 5 stars

Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more

Company replied


Company details

  1. Cigar Shop
  2. Lounge
  3. Tobacco Shop
  4. Tobacco Supplier

Written by the company

Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.

My promise to you

Written by the company

You will get the best kept cigars in the fastest way possible!
All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious

Our shipping promise

Same day and next day deliveries

JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)

Contact info

4.9

Excellent

TrustScore 5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars
Cigars.co.za logo

Reply from Cigars.co.za

Hi Moribula, Please be aware that our business is not logistics. We do not own The Courier Guy and neither do we control their routes. We simply use them as our selected logistic company, as they are the fastest and most reliable courier company we have used in South Africa.

You have placed a total of 115 orders since 2020.
There is the SECOND time that The Courier Guy experienced delays with your order. All other 113 orders were delivered on time.

2 weeks ago I even sent you a hand crafted pen with the cigar brand you always order as a gift, and you didn’t even take time to say thank you.

However, 1 order gets delayed due to The Courier Guy and you rate us 1 star?

I find your rating is extremely unfair and damaging to our company and does not reflect our values we stand for as a business.

In future try and reach out to the companies by email or via a phone call before leaving a damaging review. We could have queried with the Courier guy the reason for the delay on your order, even though you get provided a tracking number and you can reach out directly to the courier company.

Rated 5 out of 5 stars

GREAT SERVICE GREAT PRODUCT!

1st: Speedy delivery service!
2nd: My friend loved his cigar. The fact that it was put in this cute wooden case, made it so much more special.

I will definitely order again to fill up his wooden cigar case.

Loved it!

April 16, 2026
Cigars.co.za logo

Reply from Cigars.co.za

Thank you for the great review Jessica! Im happy he loved it! =)

Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. Instant updates and same day shipping.
I would highly recommend

March 30, 2026
Cigars.co.za logo

Reply from Cigars.co.za

Thank you for the awesome review Gordon, much appreciated!

Rated 5 out of 5 stars

Frequently order from Cigars.co.za and…

Frequently order from Cigars.co.za and every order has been delivered on time (or even before).

My last order they notified me about a stick not being in stock and asked if they could replace it with another. To my surprise they replaced it with a cigar twice the cost, Pedro and team are exceptionally good at what they do!

March 31, 2026
Cigars.co.za logo

Reply from Cigars.co.za

Nico, you a star! Thank you so much for the awesome review!! highly appreciate it!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Correct orders and speedy deliveries. The products are original with no doubts.

March 27, 2026
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the confidence and great review! Always a pleasure!

Rated 5 out of 5 stars

Great service.

Great service.
AS ALWAYS

March 23, 2026
Cigars.co.za logo

Reply from Cigars.co.za

thank you so much for the awesome review Godfrey!

Rated 5 out of 5 stars

Reliable and professional service, guaranteed.

Reliable and professional service, guaranteed. Cigars delivered surprisingly quickly after ordering online and always delivered in great condition. Highly recommended.

November 13, 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review and your trust Tim!

Rated 5 out of 5 stars

Perfect online cigar shop!

Easy access to many cigars. Fast delivery, outstanding quality!

March 13, 2026
Cigars.co.za logo

Reply from Cigars.co.za

Thank you for the awesome review Wanda! Much appreciated

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