Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more
Company replied
Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more
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I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more
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Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
792 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a gift for my friend
It was a gift for my friend , I let you know what he thinks once he received it. It was carefully packed .
March 5, 2026
Reply from Cigars.co.za
Thank you so much for the great review Peter!
Good Service
Great product it always arrives on time and in good condition.
Never any problems:)
March 5, 2026
Reply from Cigars.co.za
Thank you for the awesome review Darren! Much appreciated !
You just know you going to get…
You just know you going to get consistently excellent and professional service. Everytime. My go too for all my cigar requirements.
February 20, 2026
Reply from Cigars.co.za
Always a pleasure Grant!!!
Excellent turnaround time
March 2, 2026
Reply from Cigars.co.za
thank you so much for the awesome review Imraan! much appreciated!
Excellent service!
Excellent service for sure and the packaging is great. Will definitely order again.
February 24, 2026
Reply from Cigars.co.za
Thank you so much Darrel! Much appreciated!
Always get what I want in the shortest…
Always get what I want in the shortest time, quality always on point. Customer service is unmatched.
All round 11/10
February 21, 2026
Reply from Cigars.co.za
Thank you so much for the kind words!! Always a pleasure!
Perfect product & service
Lovely service, fast delivery and loved my blue cigar box as packaging! Very much a happy customer
February 8, 2026
Reply from Cigars.co.za
Thank you so much Stella! Much appreciated!
10/10
Cigars were with the courier at the day of order, delivery at Knysna just two days later. Can't be better.
Packaging was safe and humidified, not too much waste.
Overall: 10/10
February 16, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Jurgen! Much appreciated
Beyond Excellence
Great site to visit
Helpfull info about every product
Fast delivery
Will visit the store and lounge very soon
February 10, 2026
Reply from Cigars.co.za
Thank you so much Hendrik! Looking forward to have you at our lounge!
Reply from Cigars.co.za
Thank you so much for the awesome review Serena!
Very helpful people at the business ! I asked Pedro for some help regarding…
I asked Pedro for some help regarding choice of cigars and immediately received a list of choices to my liking. The products i ordered were delivered within a few days to my door and were exactly what i was looking for.
February 10, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Paul! Much appreciated !!
Next day delivery and packed neatly in…
Next day delivery and packed neatly in a box
February 2, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Collis! Much appreciated
Friendly and professional with a great…
Friendly and professional with a great product range.
Exceptional service, highly recommended.
February 2, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Darrel!
Reply from Cigars.co.za
Thank you so much for the review Charlie! Let us know how we can get that extra star from you =)
Flawless!
Flawless!
I placed the order at about 10pm, the cigars were in my hands around lunchtime the next day. I really like the website too. Being relatively new to smoking, I bought cigars I haven't tried before with confidence.
Well done guys!
January 28, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Alan! Much appreciated!!
Reply from Cigars.co.za
Always a pleasure Pierre!!
Excellent cigar store
Order was processed and delivered quickly. Cigars were in excellent quality and were neatly packaged in a humidor bag. Will order again from them for a special occasion.
January 25, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review!
Great service
Great service, placed order in the morning, sticks delivered the same afternoon. Carefully package in bag and box. 2nd purchase, will carry on buying from Cigars. co. za
January 30, 2026
Unprompted review
Reply from Cigars.co.za
Thank you so much for the love and awesome review !
The usual excellent service
The usual excellent service - delivered within 3 days of order being placed. Cigars.co.za and The Courier Guy - excellent partnership
January 24, 2026
Reply from Cigars.co.za
Thank you so much for the awesome review John!
Reply from Cigars.co.za
Thank you so much for the awesome review! Much appreciated!
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